<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I must concur w/ Bill, this is somewhat troubling to me as well. THE ONE thing that has kept me using the SMA product line WAS the access to quality products and personnel that has always been supportive with not only design questions but trouble shooting and prompt compensaited component swap out in a warrantee situation.<div>This industry has ALWAYS been plagued w/ vapor ware, products looming on the horizon and over stated product performance that we as installers and the folks who are contributing to the bottom line of the manus have to rectify and explain to <i><b>our</b></i> clients that we were sold a bill of goods that the manus are not able to deliver. This is just the products.... not to mention the musical chair scenario for personnel that also seems to plague this industry...... most reciently & NOT only, Greg Smith & quite a few other valuable & enthusiastic former SMA persons recently let go! oh and lets not forget Sandra Herrera formerly of Xantrex. Were these folks let go or leave due to their frustration caused by lack of corporate responses to the problems with their products in industry? </div><div>Can you say; SI inverters that have yet to see the light of day <i>or</i> the battery over charging firmware of the Connex series, in the AC coupled mode!..... that has yet to be discussed on this list.</div><div>NO it is quite easy for persons "not to be dramatic", who get a pay check despite vapor ware or the inability of quality design and service persons to help those of us paying their salary. </div><div>Tump</div><div><div><div>On Jul 13, 2015, at 9:51 PM, Bill Loesch wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">
<meta content="text/html; charset=utf-8" http-equiv="Content-Type">
<div bgcolor="#FFFFFF" text="#000000">
<br>
Steve,<br>
<br>
"Let's not be dramatic."(?) Three messages on the same subject in
three minutes? Please, please, "Let's not be dramatic." I'm glad
your multiple posts slipped by the Moderator, it shows your
foresight, planning and motivation.<br>
If this newsgroup is going to assist fellow wrenches, then I must
ask, "Why, out of all the products that SMA manufactures/supports
has the Sunny Boy design assistance fell out of disfavor? That info
might be more relevant than your other responses and why the RE-<u>wrenches</u>
is open to manufacturers. <br>
<br>
Respectfully,<br>
<pre class="moz-signature" cols="72">Bill Loesch
Solar 1 - Saint Louis Solar
314 631 1094</pre>
<div class="moz-cite-prefix">On 13-Jul-15 2:17 PM, Steve Jefferson
wrote:<br>
</div>
<blockquote cite="mid:41FE255D65D554478C3B17F3EB5410EF913A4354@SVR-US-EXMBX-01.sma.de" type="cite">
<pre wrap="">Let's not be dramatic.
Of course our marketing and sales team will feature new products when they are coming to market.
Thanks
SMA America, LLC
Steve Jefferson
Contact Center Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625 0871
Mobile: +1 916 622 4253
Email: <a class="moz-txt-link-abbreviated" href="mailto:Steve.jefferson@SMA-America.com">Steve.jefferson@SMA-America.com</a>
<a class="moz-txt-link-abbreviated" href="http://www.SMA-America.com/">www.SMA-America.com</a>
This email and any attachments thereto may contain SMA America, LLC confidential, privileged and private material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments thereto) by others is strictly prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete the original and any copies of this email and any attachments thereto. Thank you.
-----Original Message-----
From: RE-wrenches [<a class="moz-txt-link-freetext" href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</a>] On Behalf Of <a class="moz-txt-link-abbreviated" href="mailto:markf@berkeleysolar.com">markf@berkeleysolar.com</a>
Sent: Monday, July 13, 2015 12:09 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] SMA Sunny Island Sizing
So when these great changes come out, we have to call a distributor to learn about them?
</pre>
<blockquote type="cite">
<pre wrap="">The Sunny Island is not going anywhere, in fact there are some great
changes coming soon.
SMA America, LLC
Steve Jefferson
Service Line Supervisor
3925 Atherton Ave
Rocklin, CA 95765 - 3714
U.S.A.
Tel: +1 916 625 3185 (direct)
Fax: +1 916 625 0871
Mobile: +1 916 622 4253
Email:
<a class="moz-txt-link-abbreviated" href="mailto:Steve.jefferson@SMA-America.com">Steve.jefferson@SMA-America.com</a><<a class="moz-txt-link-freetext" href="mailto:Steve.jefferson@SMA-America.com">mailto:Steve.jefferson@SMA-America.com</a>
</pre>
<blockquote type="cite">
<pre wrap=""><a class="moz-txt-link-abbreviated" href="http://www.SMA-America.com/">www.SMA-America.com</a><a class="moz-txt-link-rfc2396E" href="http://www.sma-america.com/"><http://www.sma-america.com/></a>
</pre>
</blockquote>
<pre wrap="">[<a class="moz-txt-link-freetext" href="cid:image001.png@01CF1CFA.FE18BEB0">cid:image001.png@01CF1CFA.FE18BEB0</a>]<a class="moz-txt-link-rfc2396E" href="http://www.youtube.com/watch?v=yQWzPuyqhzo&feature=youtu.be"><http://www.youtube.com/watch?v=yQ
WzPuyqhzo&feature=youtu.be></a>
This email and any attachments thereto may contain SMA America, LLC
confidential, privileged and private material for the sole use of the
intended recipient. Any review, copying, or distribution of this email
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From: RE-wrenches [<a class="moz-txt-link-freetext" href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</a>]
On Behalf Of Jay
Sent: Wednesday, July 08, 2015 5:14 PM
To: RE-wrenches
Subject: Re: [RE-wrenches] SMA Sunny Island Sizing
Out of curiosity what is the design question?
And I'd heard rumors that SMA was dropping the SI in the USA.
Know anyone going to intersolar? I bet there are Sma folks there
Jay
Sent from my iPhone
On Jul 8, 2015, at 4:32 PM, Jeremy Rodriguez
<<a class="moz-txt-link-abbreviated" href="mailto:allsolarjeremy@msn.com">allsolarjeremy@msn.com</a><a class="moz-txt-link-rfc2396E" href="mailto:allsolarjeremy@msn.com"><mailto:allsolarjeremy@msn.com></a>> wrote:
Still no luck with SMA.
I did have one call back and waited for an email, with no avail. I
have since sent numerous emails to people mentioned on this list.
I hope the support after the sale is better! Not sure if I should even
be putting this on the wrenches list or not. I know it doesn't apply
to working in the field, but.....
Jeremy Rodriguez
All Solar, Inc.
1463 M
Penrose Colorado 81240
Sent by Jeremy's iPhone. Sorry for typos and shorthand!
On Jun 25, 2015, at 4:07 PM, Tump
<<a class="moz-txt-link-abbreviated" href="mailto:tump@swnl.net">tump@swnl.net</a><a class="moz-txt-link-rfc2396E" href="mailto:tump@swnl.net"><mailto:tump@swnl.net></a>>
wrote:
While they recently have down sized their staff I find this
surprising. I have CCed an engineer and someone you can Btch slap...... enjoy Greg!
TUMP
Contact me off list if you still have a problem I do SI/SB installs On
Jun 25, 2015, at 9:00 AM, Jeremy Rodriguez wrote:
Hello
So far I've been unsuccessful in getting SMA to return a call Does
anyone have a direct line to one of their design engineers?
•Off grid SI/SB 3Phase
Help.....
Jeremy Rodriguez
Solar Installation And Design Expert
All Solar, Inc.
1463 M
Penrose Colorado 81240
Sent by Jeremy's iPhone. Sorry for typos and shorthand!
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"><b><i><br></i></b></span><b><i> 207-832-7574 Cl. 610-517-8401 </i></b></div><div style="font-weight: normal; margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal normal normal 12px/normal 'Times New Roman'; "><span style="color: rgb(45, 44, 250); "><b><i> </i></b></span><b><i>Blair "TUMP" May</i></b></div><p style="font-weight: normal; margin-top: 5px; margin-right: 0px; margin-bottom: 5px; margin-left: 0px; font: normal normal normal 12px/normal 'Times New Roman'; color: rgb(0, 144, 25); "><span style="color: rgb(0, 0, 0); "><b><i> ******** MAINE'S CHARTER ********<br> </i></b></span><b><i> </i></b><span style="text-decoration: underline; "><b><i> NABCEP "Certified PV Installer"</i></b></span><span style="text-decoration: underline; color: rgb(0, 0, 0); "><b><i> <br></i></b></span><span style="color: rgb(0, 0, 0); "><b><i> <br> ******** MAINE'S CHARTER ********<br> </i></b></span><span style="text-decoration: underline; "><b><i> Trace Xantrex "Certified" Dealer / Installer"</i></b></span></p><div style="font-weight: normal; 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