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John,<br>
There hasn't been much response to your question yet. What little I
can offer is that there are no relevant laws here governing product
warranty policies. I think that the only approaches that you have
are 1) to let the company know (by emailed letter to the named
person in the highest position that you can identify, with cc's to a
few others at the company to make your letter harder to bury or
ignore) that until their no-compensation policy is corrected, you
will look elsewhere for equivalent products; and 2) to attempt to
motivate others in the industry down there to do the same - that is,
public shaming. Based on what you wrote, you certainly have a valid
case in the court of public opinion.<br>
Allan<br>
<br>
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<p class="MsoNormal"><b>Allan Sindelar</b><br>
<span style="font-size:10.0pt"><a
href="mailto:allan@sindelarsolar.com">allan@sindelarsolar.com</a></span><br>
<span style="font-size:10.0pt">NABCEP Certified PV
Installation Professional<br>
NABCEP Certified Technical Sales Professional<br>
New Mexico EE98J Journeyman Electrician<br>
Founder (Retired), <span style="mso-bidi-font-weight:bold">Positive
Energy,
Inc.</span><br>
<b>505 780-2738 cell</b><br
style="mso-special-character:line-break">
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<div class="moz-cite-prefix">On 4/18/2015 2:29 PM, John wrote:<br>
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<p class="MsoNormal">Hi All, what sort of policy applies in
the U.S. when one has to go out to replace a product covered
under the manufacturer’s warranty. I realize that this is a
historic problem for those in the U.S. but what did it take to
change the manufacturers minds about this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have a local manufacturer of Grid-tied
inverters (Enasolar) that refuses to pay out for us to go out
and replace their inverter under their 5 year warranty.
Otherwise they are a good company and good manufacturer of
quality product.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Their reason they have for that policy is
that it is “because of the pricing and business model that we
have implemented”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have let them know that the next time
this might occur, they can go out themselves and own up to
their warranty.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any advice – cheers, John
Veix, N.Z.<o:p></o:p></p>
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