<div dir="ltr">Hi John,<div><br></div><div>I've never had a problem with a grid-tied inverter products here in the states, getting some compensation for warranty work. As far as off-grid, I think only SMA will compensate you for warranty work here. I think $250/inverter is typical for string inverters, and I'm not sure with microinverters. The compensation is not really enough to cover the time, but at least its something.</div><div><br></div><div>Good Luck</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Apr 20, 2015 at 7:39 AM, Wayne Irwin <span dir="ltr"><<a href="mailto:wayne@pureenergysolar.com" target="_blank">wayne@pureenergysolar.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div dir="ltr"><font style="font-size:12pt" color="#000000" size="3">Same story with OB. We just have to eat it.<br></font><br><br><font style="font-size:12pt" color="#008A17" size="3">Wayne Irwin</font><font style="font-size:12pt" color="#008A17" size="3">,</font><font style="font-size:12pt" color="#008A17" size="3"><br></font><font style="font-size:12pt" color="#008A17" size="3">President</font><font style="font-size:12pt" color="#008A17" size="3"><br></font><font style="font-size:12pt" color="#008A17" size="3">License #CVC56695 </font><font style="font-size:12pt" color="#008A17" size="3"><br></font><font style="font-size:12pt" color="#008A17" size="3">State Licensed Solar Contractor</font><font style="font-size:12pt" color="#008A17" size="3"><br></font><font style="font-size:12pt" color="#008A17" size="3">Pure Energy Solar International Inc. </font><font style="font-size:12pt" color="#008A17" size="3"><br></font><font style="font-size:12pt" color="#008A17" size="3">
</font><font style="font-size:12pt" color="#008A17" size="3"><a href="mailto:PureEnergySolar@hotmail.com" target="_blank">Wayne@PureEnergySolar.com</a></font><font style="font-size:12pt" color="#008A17" size="3">
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Fax</font><font style="font-size:12pt" color="#008A17" size="3"><br></font><font style="font-size:12pt" color="#008A17" size="3"><br></font><font style="font-size:12pt" color="#008A17" size="3"><br><font style="font-size:12pt" face="Comic Sans MS">The Sun Is Always Shining!</font><font face="Arial"><br><br></font></font><p><font style="font-size:12pt" color="#008A17" size="3" face="Arial">The
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message from your computer system. Thank you.</font></p><br><br><div><hr>Date: Mon, 20 Apr 2015 07:37:10 -0600<br>From: <a href="mailto:allan@sindelarsolar.com" target="_blank">allan@sindelarsolar.com</a><br>To: <a href="mailto:re-wrenches@lists.re-wrenches.org" target="_blank">re-wrenches@lists.re-wrenches.org</a><br>Subject: Re: [RE-wrenches] Manufacturers warranty......<span class=""><br><br>
John,<br>
There hasn't been much response to your question yet. What little I
can offer is that there are no relevant laws here governing product
warranty policies. I think that the only approaches that you have
are 1) to let the company know (by emailed letter to the named
person in the highest position that you can identify, with cc's to a
few others at the company to make your letter harder to bury or
ignore) that until their no-compensation policy is corrected, you
will look elsewhere for equivalent products; and 2) to attempt to
motivate others in the industry down there to do the same - that is,
public shaming. Based on what you wrote, you certainly have a valid
case in the court of public opinion.<br>
Allan<br>
<br>
</span><div>
<div><span class="">
<p><b>Allan Sindelar</b><br>
<span style="font-size:10.0pt"><a href="mailto:allan@sindelarsolar.com" target="_blank">allan@sindelarsolar.com</a></span><br>
<span style="font-size:10.0pt">NABCEP Certified PV
Installation Professional<br>
NABCEP Certified Technical Sales Professional<br>
New Mexico EE98J Journeyman Electrician<br>
Founder (Retired), <span>Positive
Energy,
Inc.</span><br>
<b><a href="tel:505%20780-2738" value="+15057802738" target="_blank">505 780-2738</a> cell</b><br>
</span></p></span><span class=""><div>
<p>Hi All, what sort of policy applies in
the U.S. when one has to go out to replace a product covered
under the manufacturer’s warranty. I realize that this is a
historic problem for those in the U.S. but what did it take to
change the manufacturers minds about this.</p>
<p> </p>
<p>We have a local manufacturer of Grid-tied
inverters (Enasolar) that refuses to pay out for us to go out
and replace their inverter under their 5 year warranty.
Otherwise they are a good company and good manufacturer of
quality product.</p>
<p> </p>
<p>Their reason they have for that policy is
that it is “because of the pricing and business model that we
have implemented”</p>
<p> </p>
<p>I have let them know that the next time
this might occur, they can go out themselves and own up to
their warranty.</p>
<p> </p>
<p>Thanks for any advice – cheers, John
Veix, N.Z.</p>
</div>
<br>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div class="gmail_signature"><div><br></div><div><font color="#305A78" face="'times new roman', serif"><br></font></div><div><br></div>Mac Lewis<br><br><span style="font-family:'Times New Roman';font-size:medium;color:rgb(255,153,0)"><b><font face="Arial, Helvetica, sans-serif" size="3"><p align="left"><font color="#000000" face="Verdana, Arial, Helvetica, sans-serif"><span style="font-size:small"><span style="font-family:arial;font-weight:normal;color:rgb(48,90,120)"><font face="'times new roman', serif">"Yo solo sé que no sé nada." </font><span style="font-weight:700;color:rgb(104,104,104)"><font face="'times new roman', serif">-Sócrates</font></span></span></span></font></p></font></b></span></div>
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