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Hi John,<br>
<br>
There are some critical details lacking in your question; however, I
would be most interested in the manufacturers of US product (or let
me say that more accurately, manufacturers "based" in the US
providing warranty of their US or China or ??? manufactured product)
response to this question.<br>
<br>
Compare and contrast is the term I remember from school (almost eons
ago).<br>
<br>
Thanks,<br>
<pre class="moz-signature" cols="72">Bill Loesch
Solar 1 - Saint Louis Solar
314 631 1094</pre>
<div class="moz-cite-prefix">On 18-Apr-15 3:29 PM, John wrote:<br>
</div>
<blockquote cite="mid:000b01d07a16$533c3bf0$f9b4b3d0$@gosolar.co.nz"
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<p class="MsoNormal">Hi All, what sort of policy applies in
the U.S. when one has to go out to replace a product covered
under the manufacturer’s warranty. I realize that this is a
historic problem for those in the U.S. but what did it take to
change the manufacturers minds about this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We have a local manufacturer of Grid-tied
inverters (Enasolar) that refuses to pay out for us to go out
and replace their inverter under their 5 year warranty.
Otherwise they are a good company and good manufacturer of
quality product.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Their reason they have for that policy is
that it is “because of the pricing and business model that we
have implemented”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have let them know that the next time
this might occur, they can go out themselves and own up to
their warranty.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any advice – cheers, John
Veix, N.Z.<o:p></o:p></p>
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