<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "> One of my main reasons for owning and first choice is the SMA SI. One hel* of a product, yeah the price IS hi but.......SMA is I believe the ONLY manufacture that will open a claim ticket for repair and give you 90 days to send in for labor compensation. As for the Sunny Island products.... I tell customers if these units fail, a 48 Hr delivery replacement from SMA, but SMA says 24hr. Round trip shipping IS INCLUDED! Tech support IS available and right on top of things. Someone at SMA may want to confirm but this has always been my experience. <div><div><div><div><div>On Feb 9, 2015, at 6:22 PM, Larry wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">
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<div class="moz-cite-prefix">Dan and Allan,<br>
<br>
I was not going to comment on this thread since my info is a few
years old. But since you brought up recent failures I will tell my
experience. A few year ago we were having failures with new FM60
and FM80 controllers. Brand new DOA controllers were replaced with
used, warranty repaired controllers. One customer had 3
controllers replaced in 30 days. After too many calls to Outback
and not one penny in compensation, we totally quit selling all
Outback products. <br>
<br>
Since then we have sold hundreds of Magnum Energy inverters. The
only failure we have had was very recently with their new MSH
series. For charge controllers we switched to Midnight Classic. We
install 10-15 Classic 150's per month. We have had 1 DOA but
Midnite responded well and sent a new replacement.<br>
<br>
Attention manufacturers...Customer service is everything to me.<br>
<pre class="moz-signature" cols="72">Larry Crutcher
Starlight Solar Power Systems
</pre>
On 2/9/15 12:14 PM, Dan Tittmann wrote:<br>
</div>
<blockquote cite="mid:CAKfSoE8aESj5fXQDvUiSdWYB_n4RqubLoehwO_UURSBsFhHaeA@mail.gmail.com" type="cite">
<div dir="ltr">AS someone who works almost exclusively with off
grid battery based inverters for years. I would recommend
staying away from the outback line of inverters. We are seeing
outback failures in units that are only 2 to 3 years old, once
you get through to the Tech Support generally a 30 to 40 min
hold time and forget about the "call you back feature" unless
you want a call back in three days. The board replacements that
we get are a total crap shoot. I have had replacement boards
fail within minutes and many of them within in months and there
is no warranty on the boards.
<div><br>
</div>
<div>I would go with Magun Hybrid as it is a 120 V AC unit and
has load assist like the old SW's. We are always sorry to
replace the old SW units but after 20+ years of service I
guess they have put in their work. Magnum has provided us
with reliable service since we started installing them 6 Years
ago. I hope they keep their product as reliable with the new
owners.</div>
<div><br>
</div>
<div>my two cents</div>
<div>Daniel</div>
<div><br>
</div>
<div><br>
</div>
<div class="gmail_extra"><br clear="all">
<div>
<div class="gmail_signature">
<div dir="ltr">Daniel Tittmann
<div>CTO</div>
<div>Greenwired</div>
<div><a moz-do-not-send="true" href="http://www.greenwired.com/" target="_blank">www.greenwired.com</a></div>
<div><a moz-do-not-send="true" href="mailto:daniel@greenwired.com" target="_blank">daniel@greenwired.com</a></div>
<div>707-923-2001 (office)</div>
<div>707-206-5088 (Cell)</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
<br>
<blockquote cite="mid:CAKfSoE8aESj5fXQDvUiSdWYB_n4RqubLoehwO_UURSBsFhHaeA@mail.gmail.com" type="cite">
<div dir="ltr">
<div class="gmail_extra">
<div class="h5">On Fri, Jan 30, 2015 at 8:02 PM, Allan
Sindelar <span dir="ltr"><<a moz-do-not-send="true" href="mailto:allan@sindelarsolar.com" target="_blank">allan@sindelarsolar.com</a>></span>
wrote:<br>
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<div class="h5">
<div style="background-color:rgb(255,255,255);color:rgb(0,0,0)" bgcolor="#FFFFFF" text="#000000"> Esteemed
Wrenches,<br>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
</div>
</div>
</blockquote>
<blockquote cite="mid:CAKfSoE8aESj5fXQDvUiSdWYB_n4RqubLoehwO_UURSBsFhHaeA@mail.gmail.com" type="cite">
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<div class="gmail_extra">
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<div>
<div class="h5">
<div style="background-color:rgb(255,255,255);color:rgb(0,0,0)" bgcolor="#FFFFFF" text="#000000">....What I
want to know, please, are answers to two+
questions: 1) what's the real scoop? what is
now made where? and 2) what actual
experiences, specifically product failures,
have any of you had that directly relate to
changes directly attributable to overseas
production? In other words, how much of this
is real and how much is rumor?....<br>
<br>
<span><font color="#888888"><br>
<div>-- <br>
<div><p class="MsoNormal"><b>Allan Sindelar</b><br>
<span style="font-size:10.0pt"><a moz-do-not-send="true" href="mailto:allan@sindelarsolar.com" target="_blank">allan@sindelarsolar.com</a></span><br>
<span style="font-size:10.0pt">NABCEP
Certified PV Installation
Professional<br>
NABCEP Certified Technical Sales
Professional<br>
New Mexico EE98J Journeyman
Electrician<br>
Founder (Retired), <span>Positive
Energy, Inc.</span><br>
<b><a moz-do-not-send="true" href="tel:505%20780-2738" value="+15057802738" target="_blank">505 780-2738</a>
cell</b><br>
<br>
</span></p><div> <br class="webkit-block-placeholder"></div>
</div>
</div>
</font></span></div>
</div>
</div>
</blockquote>
</div>
</div>
</blockquote>
</div>
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