<div dir="ltr"><br><div>Jason et al - <a href="http://nextphasesolar.com/">Next Phase Solar</a> is currently working to address this very issue. NPS will roll a truck to handle service issues (residential or commercial) so installers can focus on installing. Adam Burstein (NPS Founder and CEO) is a long-time industry veteran going back to the PowerLight days and has built a very competent service / O&M team. They have a pretty broad footprint but they aren't everywhere yet, though I know he is interested in expanding into new markets if the demand is there.<div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><br><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><br><div><br></div><div><div><p class="MsoNormal"><span style="color:rgb(56,118,29)">For a brighter energy future,<br>
<br><br>Andrew Truitt <br>
</span></p>
</div><div><p class="MsoNormal"><span style="color:rgb(56,118,29)">Principal<br>Truitt Renewable Energy </span><span style="color:rgb(56,118,29)">Consulting, LLC</span></p></div><div><p class="MsoNormal"><span style="color:rgb(56,118,29)"><a href="tel:%28202%29%20486-7507" value="+12024867507" target="_blank">(202) 486-7507</a></span></p>
<p class="MsoNormal"><a href="https://www.linkedin.com/in/andrewtruitt" target="_blank">LinkedIn Profile</a></p><p class="MsoNormal"><a href="http://truittreconsulting.weebly.com/" target="_blank">Company Website<span><span></span></span></a></p>
<p class="MsoNormal"><span style="color:rgb(56,118,29)"><span>NABCEP</span> Certified PV Installation Professional ID: 032407-66</span></p><p class="MsoNormal"><span style="color:rgb(56,118,29)">Colorado Journeyman Electrician License No.: 600132</span><br>
</p><p class="MsoNormal">
<span style="color:rgb(0,102,0)"><a href="tel:%28202%29%20486-7507" target="_blank"><span style="color:rgb(17,85,204)"></span></a></span><u></u><u></u></p>
</div></div></div></div></div></div></div></div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><p><span style="color:rgb(20,125,186)"></span><span style="color:rgb(20,125,186)"><img src="cid:image001.jpg@01CD17CF.85626660" alt="24 copy.jpg" border="0" height="133" width="200"></span><br>
<span style="color:rgb(20,125,186)"><br></span>"Don't get me wrong: I love nuclear energy! It's just that I prefer fusion to fission. And it just so happens that there's an enormous fusion reactor safely banked a few million miles from us. It delivers more than we could ever use in just about 8 minutes. And it's wireless!"<br>
<br>~William McDonough</p><div><div><br></div></div></div>
<br>
<br></div></div></div></div></div>
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<br></div>
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</div><div><br></div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Oct 16, 2014 at 7:06 AM, Jason Szumlanski <span dir="ltr"><<a href="mailto:jason@szumlanski.com" target="_blank">jason@szumlanski.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><p dir="ltr">Frankly, our issue is the UNsteady stream of service issues with both string and microinverters. There isn't enough warranty or non-warranty service work and it is too unpredictable to justify a dedicated PV service department with dedicated personnel that can run economically. As a result, we have to pull install crews from active installations to handle these issues, which is neither economical nor good for our installation business. As much as PV service is an annoyance for system owners, it's a huge distraction for a small dealer. In fact, one competitor refuses to service the systems they install. We have been picking up service business as a result (we have a reputation for doing so and manufacturers call us), but it's still not steady enough to handle well.</p>
<p dir="ltr">Jason Szumlanski</p>
<div class="gmail_quote"><div><div class="h5">On Oct 15, 2014 4:41 PM, "Rebecca Lundberg" <<a href="mailto:rebecca.lundberg@powerfullygreen.com" target="_blank">rebecca.lundberg@powerfullygreen.com</a>> wrote:<br type="attribution"></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">We are starting to see a fairly steady stream of various solar electronics needing replacement under warranty, including micro-inverters, AC modules (microinverter failing), and even modules with an integrated DC electronic component failing to work from the get go. I work with residential customers and care about doing right by them, and of course they expect that their warrantied part will be replaced at no cost to them, they have already invested a lot in their solar project. Sometimes the manufacturer has a stipend which at least offsets the cost of gas but does not cover time to travel to the site and do the replacement, but I have recently come across several manufacturers who do not give any stipend at all and I am surprised at that. Replacing a module in the middle of a pitched roof is no small feat, and getting to micro inverters on a steep pitch is always a challenge. As the code requires more safety features down to the module level, I suspect we will see more and more of this, and the electronics are no longer at ground level and easily accessible. What ideas do you have about how to deal with this? Must we have an O and M contract with every customer given current product choices? <div><br></div><div>A similar question relates to a particular module having issues with delamination and failed diodes. We have been called out to several sites where this has caused the inverter to sense a fault, and testing showed the module leaking voltage to ground. Who is responsible for getting the inverter up and running when it clearly stems from the module? I suspect the module manufacturer's warranty legally exempts them from responsibility, but again it is reasonable for the customer to expect a warrantied system to be up and running.</div><div><br></div>Thoughts from the field?<br><div><br></div><div>Sincerely,</div><div>Rebecca Lundberg<br><br></div><br><br>-- <br><div dir="ltr"><font><span style="font-family:arial,helvetica,sans-serif"><span>Rebecca Lundberg<br>
</span><span>NABCEP Certified Solar PV Installer ®<br>Owner/President<br>
</span><b><span>P<span style="color:rgb(246,188,28)">o</span>werfully <span style="color:rgb(0,143,57)">Green</span></span></b><span>®</span><span><br>
</span><span><a value="+16127605980">763.438.1976</a> | Rebecca.Lundberg@Powerfully<span style="color:rgb(0,143,57)">Green</span>.com</span><span></span>
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