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<div class="moz-cite-prefix">Here are a couple of previous Wrenches
posts:<br>
7/30/13:<br>
<blockquote>
<div><span class="grey">I looked up BP Solar and found their
Alternatives page:</span></div>
<div><span class="grey"></span> </div>
<div><span class="grey"><a
href="http://www.bp.com/sectiongenericarticle.do?categoryId=9025019&contentId=7046515">http://www.bp.com/sectiongenericarticle.do?categoryId=9025019&contentId=7046515</a></span></div>
<div><span class="grey"></span> </div>
<div><span class="grey"></span><span class="grey">Which has this
info for warranty claims:</span></div>
<div><span class="grey"></span> </div>
<div><span class="grey">For customers from Americas (North,
Central, South)<br>
Telephone Number: 1-866-BP-SOLAR and 1-800-891-2163<br>
Email Address: <a href="mailto:bpsolarwarranties.us@bp.com"
target="_blank">bpsolarwarranties.us@bp.com</a></span></div>
<div> </div>
<div>The 866-BP-Solar number is bunk but the 891-2163 number got
me to Nancy and she, being very friendly, put in a warranty
claim for me on behalf of my customer. We'll see where it goes
from here...</div>
<div> </div>
<div>SunHarvest</div>
</blockquote>
6/10/13:<br>
<blockquote>
<div>
<div>Hi Mac,<br>
<br>
</div>
Everything is different again. I just did a claim, and things
seemed to work for the client quite well (full replacement).
<span style="" class="">BP</span> is having the owner call <a
href="tel:800%20891-2163" value="+18008912163"
target="_blank">800 891-2163</a> to start a claim. In
Colorado the claim went to a 3rd party installer that is
handling all the claims. They came out, did their own
evaluation and recommendation to <span style="" class="">BP</span>.
<span style="" class="">BP</span> than processed the
recommendation, and passed along their judgement. In our
case the client could have modules that <span style=""
class="">BP</span> procured (I think <span style=""
class="">Motech</span>) installed by the 3rd party
installer, or a cash buyout. The new process doesn't seem to
bode well for the local installer as far as drumming up work
as you are soon cut out of the loop. I find though that these
clients are incredible grateful for looking out for their best
interests. Ultimately, things worked out much easier, as our
3rd part <span style="" class="">BP</span> reps are great.
If this is the process, for better or worse, it is much
easier.<br>
<br>
</div>
Jay <span style="" class="">Poz</span><span style="" class="">ner</span><br>
</blockquote>
10/2/12"<br>
<blockquote>
<pre wrap="">>From 10 months ago. Not sure whether Christine is still there.
Christine Alinen
Asset Coordinator
After Sales/Warranty
BP Solar
301-698-4217
Anyone know who is providing warranty support for BP?
Same old problem - shattered glass from overheated J box area
Jeremy Rodriguez
Sent via BlackBerry. Sorry for typos and shorthand!</pre>
</blockquote>
Allan<br>
<br>
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<p class="MsoNormal"><b>Allan <span class="SpellE">Sindelar</span></b><br>
<span style="font-size:10.0pt"><a
href="mailto:Allan@positiveenergysolar.com"><u><span
style="color:#000099">Allan@positiveenergysolar.com</span></u></a></span><br>
<span style="font-size:10.0pt">NABCEP Certified PV
Installation Professional<br>
NABCEP Certified Technical Sales Professional<br>
New Mexico EE98J Journeyman Electrician<br>
Founder, <b>Positive Energy, Inc.<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">A
Certified B <span class="SpellE">Corporation<sup><span
style="font-size:7.5pt">TM</span></sup></span><br>
<st1:address w:st="on"><st1:street w:st="on">3209
Richards Lane</st1:street><br>
<st1:city w:st="on">Santa Fe</st1:city>, <st1:state
w:st="on">New Mexico</st1:state> <st1:postalcode
w:st="on">87507</st1:postalcode></st1:address><br>
<b>505 424-1112 office 780-2738 cell</b><br>
<a href="http://www.positiveenergysolar.com/"
target="_blank"><u>www.positiveenergysolar.com</u></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><span
style="mso-spacerun:yes"> </span></span></p>
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On 11/6/2013 3:52 PM, Chris Daum wrote:<br>
</div>
<blockquote cite="mid:B473422D99194950BD3FA4BDC397CB90@OasisChris"
type="cite">
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<div dir="ltr" align="left"><span class="703314822-06112013"><font
color="#0000ff" face="Arial" size="2">Kirk:</font></span></div>
<div dir="ltr" align="left"><span class="703314822-06112013"></span> </div>
<div dir="ltr" align="left"><span class="703314822-06112013"><font
color="#0000ff" face="Arial" size="2">My last warranty
contact was Tracy Cox at 301-698-4307, <a
moz-do-not-send="true" href="mailto:coxt03@bp.com">coxt03@bp.com</a>,
but I'm not sure how current that information is. I've had
regular BP/Solarex warranty problems over the years (since
1990 or so), and it's seemed like they were generally slow
to respond before they stepped up to the plate. Thus,
they've never been a desirable module to sell, IMO.</font></span></div>
<span class="703314822-06112013"><font color="#0000ff"
face="Arial">
<div dir="ltr" align="left"><br>
<font size="2">GOOD LUCK.</font></div>
<div dir="ltr" align="left"> </div>
</font>
<div dir="ltr" align="left"><font size="2">Chris Daum<br>
Oasis Montana Inc.<br>
406-777-4309<br>
406-777-0830 fax<br>
<a class="moz-txt-link-abbreviated" href="http://www.oasismontana.com">www.oasismontana.com</a><br>
<span class="703314822-06112013"><font color="#0000ff"
face="Arial"> </font></span></font></div>
<div dir="ltr" align="left"><font size="2"><span
class="703314822-06112013"> </span></font></div>
<div dir="ltr" align="left">
<hr tabindex="-1">
</div>
<div dir="ltr" align="left"><font face="Tahoma" size="2"><b>From:</b>
<a class="moz-txt-link-abbreviated" href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>
[<a class="moz-txt-link-freetext" href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On
Behalf Of </b>Kirk Herander<br>
<b>Sent:</b> Wednesday, November 06, 2013 3:33 PM<br>
<b>To:</b> RE-wrenches<br>
<b>Subject:</b> [RE-wrenches] BP solar warranty contact etc.<br>
</font><br>
</div>
<div class="WordSection1">
<p class="MsoNormal"><span style="FONT-SIZE: 14pt">Hey folks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt">I’m in the
middle of re-commissioning properly(megger, curve tracer,
etc.) a 45 kw system that I installed using BP SX170B
panels in the Spring of 2006. I have found 5 strings so
far with 0 Voc, and 2 strings with a good Voc but 0
current when the inverter is operating. I have noticed
small brown burn marks on the face of a few panels where
the junction box and/or bypass diodes are (haven’t looked
at every panel yet).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt">I
understand that these panels are now showing problems
elsewhere in the field. If one of you familiar could pass
me the present BP warranty contact, that would be great.
Also any real-life experience / two-cents worth with your
dealings with BP and this problem would help also. Thanks.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt">Kirk
Herander<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt">VT Solar,
LLC<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt">dba Vermont
Solar Engineering<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt">NABCEP<sup>TM
</sup>Certified Inaugural Certificant<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt">NYSERDA-eligible
Installer<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt">VT RE
Incentive Program Partner<o:p></o:p></span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 14pt">802.863.1202<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br>
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