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<div class="moz-cite-prefix">Luke,<br>
When you first posted I forwarded your request to our warehouse
manager, who's quite experienced. He didn't receive any of the
responses from other Wrenches, but sent this to me this morning:<br>
<blockquote>
<div dir="ltr">
<li>Inspect it immediately for obvious signs of damage. This
means walking around the whole delivery or moving the boxes
around to view all sides for potential damages.....</li>
<li>Compare the number of shipping units received to the
number listed on the delivery receipt. </li>
<li>
Sign the delivery receipt. I always sign the papers or the
scanner with the number of handling units (or boxes if its
parcel) then my signature.</li>
<p>While the driver is there, compare the pieces you are
receiving to the delivery receipt. If the condition and
quantity of your shipment is acceptable, the driver will ask
you to sign the delivery receipt. The driver will give you a
copy and take the original signed copy with him/her (as
proof of delivery).</p>
<p>A signed delivery receipt with no exceptions is called a
"clear delivery." Clear deliveries mean there were no
shortages or visible damage at the time of delivery.</p>
<p>A shipment invoice will be sent to the paying party soon
after pickup or delivery, depending on whether the shipment
is prepaid or collect.</p>
<div>If a shipment is short or damaged, you can still accept
the delivery with notes on the shipper papers. If the
shipment is too damaged and will require extra resources in
time and reshipment - refuse the whole shipment.</div>
<div> </div>
<div>It's the duty of the shipper and the consignee to
mitigate the loss. After you accept the shipment, take steps
to protect it from further loss and promptly file a claim
for the actual shortages or damages involved.</div>
</div>
</blockquote>
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<p class="MsoNormal"><b>Allan <span class="SpellE">Sindelar</span></b><br>
<span style="font-size:10.0pt"><a
href="mailto:Allan@positiveenergysolar.com"><u><span
style="color:#000099">Allan@positiveenergysolar.com</span></u></a></span><br>
<span style="font-size:10.0pt">NABCEP Certified PV
Installation Professional<br>
NABCEP Certified Technical Sales Professional<br>
New Mexico EE98J Journeyman Electrician<br>
Founder, <b>Positive Energy, Inc.<o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">A
Certified B <span class="SpellE">Corporation<sup><span
style="font-size:7.5pt">TM</span></sup></span><br>
<st1:address w:st="on"><st1:street w:st="on">3209
Richards Lane</st1:street><br>
<st1:city w:st="on">Santa Fe</st1:city>, <st1:state
w:st="on">New Mexico</st1:state> <st1:postalcode
w:st="on">87507</st1:postalcode></st1:address><br>
<b>505 424-1112 office 780-2738 cell</b><br>
<a href="http://www.positiveenergysolar.com/"
target="_blank"><u>www.positiveenergysolar.com</u></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><span
style="mso-spacerun:yes"> </span></span></p>
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</o:smarttagtype></o:smarttagtype></o:smarttagtype></o:smarttagtype></o:smarttagtype></div>
On 11/5/2013 8:58 PM, Luke Christy wrote:<br>
</div>
<blockquote
cite="mid:79E42E21-32D0-4B59-BE55-0D356A0F7242@gmail.com"
type="cite">
<pre wrap="">Wrenches,
Thanks to everyone who responded to my Freight Damage post.
I wouldn't wish freight nightmares on anyone, but it is somewhat comforting to hear that most folks have run into this problem over the years.
The major takeaway seems to be that there is no substitute for a thorough inspection of every delivery, even though that's often logistically difficult. Also pushing back on the denied claim to see if the carrier will come around to some kind of settlement. Given that the carrier in question is Con-way and they are generally surly even at the local office, I don't have a lot of hope for that, but it seems worth a try.
I'm thinking in the future it may be worth it to pay extra for lift gate service with a call-ahead so that I can receive the deliveries personally at my shop. It has been convenient to have my friends with a loading dock take delivery of my shipments, but there is only so much I can ask them to do in terms of looking for damage. In the past I have tried the tactic of having the person signing for the freight put something like "Subject to Inspection for Damage" on the BOL, but it's hard for that to work well when you never know who will actually sign for the item. Of course, with this latest broken shipment, the disclaimer didn't get on the BOL.
Thanks again. May all your pallets arrive intact.
-Luke
Luke Christy
NABCEP Certified PV Installation Professional™: Certification #031409-25
NABCEP Certified Solar Heating Installer™: Certification #ST032611-03
CoSEIA Certified PV Installer
Solar Gain Services, LLC
PO Box 531
Monte Vista, CO. 81144
<a class="moz-txt-link-abbreviated" href="mailto:SGSRenewables@Gmail.com">SGSRenewables@Gmail.com</a>
719.588.3044
<a class="moz-txt-link-abbreviated" href="http://www.sgsrenewables.com">www.sgsrenewables.com</a>
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