<br><font size=2 face="sans-serif">Hi Luke,</font>
<br><font size=2 face="sans-serif">Shipping damage is a direct loss to
profit, so the carrier will want to have reasonable proof </font>
<br><font size=2 face="sans-serif">confirming they are actually responsible.
Anyone can say it was delivered that way.</font>
<br><font size=2 face="sans-serif"> If it is necessary to have the
delivery person sit there </font>
<br><font size=2 face="sans-serif">while you unpack everything, so be it.
Do not sign anything until then. </font>
<br><font size=2 face="sans-serif">Sometimes, the manufacturer may "step
up" and cover shipping damage </font>
<br><font size=2 face="sans-serif">to keep the customer happy. </font>
<br>
<br><font size=2 face="sans-serif">Eric<br>
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Schneider Electric </b></font><font size=1 face="Arial"><b> | Solar
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<table width=100%>
<tr valign=top>
<td><font size=1 color=#5f5f5f face="sans-serif">From:</font>
<td><font size=1 face="sans-serif">Luke Christy <sgsrenewables@gmail.com></font>
<tr valign=top>
<td><font size=1 color=#5f5f5f face="sans-serif">To:</font>
<td><font size=1 face="sans-serif">"re-wrenches@lists.re-wrenches.org"
<re-wrenches@lists.re-wrenches.org></font>
<tr valign=top>
<td><font size=1 color=#5f5f5f face="sans-serif">Date:</font>
<td><font size=1 face="sans-serif">11/04/2013 08:47 AM</font>
<tr valign=top>
<td><font size=1 color=#5f5f5f face="sans-serif">Subject:</font>
<td><font size=1 face="sans-serif">[RE-wrenches] Hidden freight damage</font>
<tr valign=top>
<td><font size=1 color=#5f5f5f face="sans-serif">Sent by:</font>
<td><font size=1 face="sans-serif">re-wrenches-bounces@lists.re-wrenches.org</font></table>
<br>
<hr noshade>
<br>
<br>
<br><tt><font size=2>Wrenches,<br>
<br>
We have been in business for about 8 years, and up until now, the shipping
gods have smiled upon me, but apparently my luck has run out, as I've had
2 costly shipping nightmares within a month, and I'm just wondering
what other Wrenches have done to protect themselves from the liability
involved in trusting expensive shipments to the freight carriers. Here's
my situation:<br>
<br>
I recently had a pallet of modules shipped, and it arrived with multiple
broken modules, due apparently to careless handling,and having had something
heavy set on top of the pallet. I have my freight shipments sent
to a neighboring business which is kind enough to receive them for me,
since they have many full time staff who are always available during business
hours to fork shipments off a truck. In this case the forklift driver
did not notice the damage (it was not immediately evident), and the delivery
was signed for. However, upon picking up the pallet an hour later,
I realized that the shipment was damaged, called the freight company
immediately to notify them of the damage, and subsequently filed a detailed
written claim. <br>
<br>
I just got notice that my claim was denied by the carrier, evidently without
considering any of the photos or the written explanation I submitted with
the claim. They simply cited that the shipment had been signed for without
noting damage. <br>
It is clear to me that the carrier was responsible for the damage, yet
apparently because the damage was hidden and the BOL was signed, they can
leave me holding the bag for a significant amount of money. <br>
<br>
This particular incident could have been worse, but it is the first time
I've had it happen and it certainly makes me worried about future deliveries.
It suddenly seems like an unacceptable liability to have others sign for
my deliveries without a thorough inspection. <br>
<br>
I asked my distributor whether the shipments have any insurance on them,
and the person I spoke with didn't know the answer. So my $50 Ebay shipment
is insured, but my $50,000 worth of equipment isn't? My insurance agent
says that I can make a claim on my commercial insurance, but advised against
it in this case, since the loss was only around $1K, and is guaranteed
to raise my future premiums.<br>
<br>
I know that things get damaged or lost all the time in shipment, and I'm
wondering how other businesses handle it. Businesses that do larger
volume must have damaged freight all the time. Is it just impossible
to get freight companies to take responsibility for damage that is not
immediately evident, since they are acting as judge on their own behalf?
Do you just refuse to sign the bill of lading until you've examined
all the contents of the packages (this is a logistical nightmare in most
cases)? Do you just chalk it up to the cost of doing business and/or
make claims to your commercial insurance? <br>
<br>
Would appreciate your thoughts / experiences with this issue. <br>
Thanks. - Luke<br>
<br>
Luke Christy<br>
<br>
NABCEP Certified PV Installation Professional™: Certification #031409-25
<br>
NABCEP Certified Solar Heating Installer™: Certification #ST032611-03
<br>
CoSEIA Certified PV Installer <br>
<br>
Solar Gain Services, LLC<br>
PO Box 531<br>
Monte Vista, CO. 81144<br>
SGSRenewables@Gmail.com<br>
719.588.3044<br>
</font></tt><a href=www.sgsrenewables.com><tt><font size=2>www.sgsrenewables.com</font></tt></a><tt><font size=2><br>
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