<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>3 years ago we installed two 4 kW Fronius grid-tie inverters supplied from two identical arrays on same roof, each with same number of same modules. Over 2 months ago one inverter totally failed and all field tests confirmed both inverters had same array voltage and grid voltage, but one inverter was totally DOA. These inverters were part of a larger order we had placed with Conergy. After another site visit to confirm failure and document model number, we sent this information to Conergy to request a replacement unit be sent so we could switch out and not require 2 separate trips as we have done with other suppliers. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> A week later we were finally advised that this had to be done directly through Fronius and they did not have a contact there that they could provide. After another lost week trying to find the right contact at Fronius, we lost another week waiting on their reply. Finally after more emails and calls we were advised they could not ship us a warranty replacement unit because we were had an account with Fronius. Why should we when we had been buying their inverters for years from Conergy? <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>After another lost week and now a client screaming for their system to be repaired, we finally received a form from Fronius to fill out setting up an official “account” for our firm. Then nothing. Nada. No replacement inverter, and another lost week after we were promised by Justina Payne at Fronius that this form was just a formality and the inverter would be shipped as soon as this form was faxed back, which we did the same day. After another lost week we again contacted Justina Payne as to where was our inverter and we were then told the following:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal>Thank you for sending in the Service Reimbursement form. In order to proceed with setting up an account for you, we need a <o:p></o:p></p><p class=MsoNormal>business license or legal document (utility bill, etc) to confirm the business name and mailing address on the form.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#002060'>Note they never contacted us back to say they needed more information, and we did not find this out until another week passed. How Mickey Mouse is this? Our web site address, contact information, mail and shipping address, phone numbers, email addresses, fax number were all on every email and fax we have sent during this entire process, and simply clicking on our web site link would have shown anybody in this entire process that we have been in the same solar business at the same address with the same phone numbers since 1992! That’s 21 years! How long has Fronius had a U.S. address?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>As of today we still have received no indication that the replacement inverter is going to be shipped, and it is clear that Fronius service staff feel their job is done if they are able to pass you on to somebody else, regardless if that person follows up or not. I assure you we will never purchase another product made by Fronius and will no longer include photos of our many past installations using Fronius Inverters in any classes we teach or articles I write. What has been your experience with this company?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#002060'>Jeff Yago, P.E. , CEM,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'>NABCEP certified installer<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'>DTI Solar Inc.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#002060'><a href="http://www.dtisolar.com">www.dtisolar.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#002060'><o:p> </o:p></span></p></div></div></body></html>