<div dir="ltr">William Dorsett,<div>I've attached the spreadsheet with the full stats</div><div><br></div><div>Marco,</div><div>Enphase is paying $150 for the service call replacement. Add $25 for each additional inverter replaced in the same trip. For the full site replacement we quoted Enphase a price for the labor and they accepted it as reasonable.</div>
<div><br></div><div>To echo William Miller's comment it would be good to see stats for competitive products.</div><div><br></div><div>I hope this is helpful</div><div><br></div><div>With Regards</div><div>Carl Adams</div>
<div>SunRock Solar</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, Aug 5, 2013 at 1:43 AM, Marco Mangelsdorf <span dir="ltr"><<a href="mailto:marco@pvthawaii.com" target="_blank">marco@pvthawaii.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Very helpful, Carl. Thanks.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Might I ask what kind of compensation you’re getting from Enphase for your time and repeated trips to the site?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">marco<u></u><u></u></span></p>
<div class="im"><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> <a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank">re-wrenches-bounces@lists.re-wrenches.org</a> [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org" target="_blank">re-wrenches-bounces@lists.re-wrenches.org</a>] <b>On Behalf Of </b>Carl Adams<br>
<b>Sent:</b> Sunday, August 04, 2013 4:26 PM<br><b>To:</b> RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] Enphase failures<u></u><u></u></span></p></div><p class="MsoNormal"><u></u> <u></u></p></div><div><span class="HOEnZb"><font color="#888888"><p class="MsoNormal">
Marco,<u></u><u></u></p></font></span><div class="im"><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Here is a summary of our experience with Enphase to date<u></u><u></u></p></div><div><table border="0" cellspacing="0" cellpadding="0" width="215" style="width:161.0pt;border-collapse:collapse">
<tbody><tr style="min-height:15.0pt"><td width="72" style="width:.75in;padding:0in 0in 0in 0in;min-height:15.0pt"><p class="MsoNormal" align="right" style="text-align:right">13.1%<u></u><u></u></p></td><td width="143" style="width:107.0pt;padding:0in 0in 0in 0in;min-height:15.0pt">
<p class="MsoNormal"> overall failure rate<u></u><u></u></p></td></tr><tr style="min-height:15.0pt"><td style="padding:0in 0in 0in 0in;min-height:15.0pt"><p class="MsoNormal" align="right" style="text-align:right">25.6% <u></u><u></u></p>
</td><td style="padding:0in 0in 0in 0in;min-height:15.0pt"><p class="MsoNormal">M190 failure rate<u></u><u></u></p></td></tr><tr style="min-height:15.0pt"><td style="padding:0in 0in 0in 0in;min-height:15.0pt"><p class="MsoNormal" align="right" style="text-align:right">
25.0% <u></u><u></u></p></td><td style="padding:0in 0in 0in 0in;min-height:15.0pt"><p class="MsoNormal">D380 failure rate<u></u><u></u></p></td></tr><tr style="min-height:15.0pt"><td style="padding:0in 0in 0in 0in;min-height:15.0pt">
<p class="MsoNormal" align="right" style="text-align:right">2.1% <u></u><u></u></p></td><td style="padding:0in 0in 0in 0in;min-height:15.0pt"><p class="MsoNormal">M210 failure rate<u></u><u></u></p></td></tr><tr style="min-height:15.0pt">
<td style="padding:0in 0in 0in 0in;min-height:15.0pt"><p class="MsoNormal" align="right" style="text-align:right">5.6% <u></u><u></u></p></td><td style="padding:0in 0in 0in 0in;min-height:15.0pt"><p class="MsoNormal">M215 failure rate<u></u><u></u></p>
</td></tr></tbody></table></div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">We have had two full site upgrades last year. One from M190s - 215s, the other from D380s to M215s. No problems at those sites since the swap out.<u></u><u></u></p>
</div><div><p class="MsoNormal">We have two other M190 sites in line to be swapped for 215s once the 90 day monitoring period is up. <u></u><u></u></p></div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">
Just swapped 3 of 15 inverters on a site last week. When I showed up with the 3 new inverters two more had died, they are now enroute from Enphase. <u></u><u></u></p></div><div><p class="MsoNormal">Those failures are reflected in the above statistics.<u></u><u></u></p>
</div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">With Regards<u></u><u></u></p></div><div><p class="MsoNormal">Carl Adams<u></u><u></u></p></div><div><p class="MsoNormal">SunRock Solar<u></u><u></u></p>
</div><div><p class="MsoNormal"><u></u> <u></u></p></div></div></div></div></div><br>_______________________________________________<br>
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