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<div class="moz-cite-prefix">Thanks for your input, Carl. That data
looks pretty grim. This is a serious black eye for our industry.<br>
<pre class="moz-signature" cols="72">Kent Osterberg
Blue Mountain Solar, Inc.
<a class="moz-txt-link-abbreviated" href="http://www.bluemountainsolar.com">www.bluemountainsolar.com</a>
</pre>
On 5/20/2013 12:36 PM, Carl Adams wrote:<br>
</div>
<blockquote
cite="mid:CAHEKrCR6Co4f6p3F4fhXHh0ywKmSPLNq70Esiy2RwmdXwe9Ukg@mail.gmail.com"
type="cite">
<div dir="ltr">Ken,
<div><br>
</div>
<div>We installed our first Enphase units in Dec 2009, and our <b>last</b>
Enphase units in 2011. The breaking point for me was when the
first 215 failed about 6 weeks into production, oozing black
slime out of the case. Enphase did two complete system for us
last year(one M190 and one D380 site), when they hit failure
rates of 23.7% and 25% respectively. It seems the wind has
shifted at Enphase lately though. We had another site hit
28.6% failure rate this spring and asked Enphase to upgrade
the site to 215s. No dice. Here is the response from
Enphase:</div>
<div><br>
</div>
<div>"<span style="font-family:arial,sans-serif;font-size:13px"> </span><span
style="font-family:arial,sans-serif;font-size:13px">As we
discussed we would like to start a 90-day monitoring cycle
for the XXXXXXX site. During this process a hold on any
current replacements and monitor the site to see the site
stabilizes. A check will be completed every 30-day to assess
the site for any production issues. After the 90-day
monitoring period replacement devices will be sent out. The
customer will also be reimbursed for any loss of production
seen during that time.</span></div>
<br style="font-family:arial,sans-serif;font-size:13px">
<span style="font-family:arial,sans-serif;font-size:13px">At the
end of the monitoring cycle the site will be assessed if a
more aggressive approach is necessary."</span><br
style="font-family:arial,sans-serif;font-size:13px">
<div><span style="font-family:arial,sans-serif;font-size:13px"><br>
</span></div>
<div style=""><span
style="font-family:arial,sans-serif;font-size:13px">Needless
to say neither the customer or myself were happy with the
response. This weekend we had another site hit 19% failure
rate ( four failures since the beginning of the year) </span></div>
<div style=""><span
style="font-family:arial,sans-serif;font-size:13px"><br>
</span></div>
<div style=""><font face="arial, sans-serif">How long will we be
in this mess? Looks like awhile longer.</font></div>
<div style=""><br>
</div>
<div style=""><font face="arial, sans-serif">I've attached a
little table with failure rates for our Enphase systems.</font></div>
<div style=""><font face="arial, sans-serif"><br>
</font></div>
<div style=""><font face="arial, sans-serif">With Regards</font></div>
<div style=""><font face="arial, sans-serif">Carl Adams</font></div>
<div style=""><font face="arial, sans-serif">SunRock Solar</font></div>
<div class="gmail_extra"><br>
<br>
</div>
</div>
</blockquote>
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