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Another option would be to compensate the customer for lost
production until you're out there to replace a second inverter. You
can credit this against Jason's diagnostic fee idea and/or the
$150/unit reimbursement from Enphase. Each unit down is about
$30-60/year depending on location. Could help those of you working
on tough multi-row installations on steep roofs, especially with
larger systems and more units to fail.<br>
<br>
Downsides:<br>
some customers will insist on individual replacements as needed--
the "let's just wait for the second inevitable domino to fall"
approach is a tricky sell...<br>
weighing $150/unit now vs unknown future Enphase policy<br>
may not be compatible with your warranty policy<br>
<br>
<br>
<br>
<div class="moz-cite-prefix">On 2013/5/9 11:51, Jason Szumlanski
wrote:<br>
</div>
<blockquote
cite="mid:CAJJtG3rAp47m=8TGHRwVgN3g4Gmkwo9Ka+ZJN1uKczMucsUZ-g@mail.gmail.com"
type="cite">
<div dir="ltr">
<div class="gmail_default"
style="font-family:verdana,sans-serif">Why would you "rip
apart an array?" We only remove one module in almost every
case, replace the WEEBs, replace the inverter, and we're done.
If there are more than two rows of modules, you might need to
remove an additional module or two, but that takes almost no
time. Our steepest roofs here are typically 6:12, with many
shallower, so you folks up north probably find it much more
difficult, and I understand that.</div>
<div class="gmail_default"
style="font-family:verdana,sans-serif"><br>
</div>
<div class="gmail_default"><font face="verdana, sans-serif">Also,
there isn't any rule that you can't charge the customer a
diagnostic fee. We don't because the reimbursement does
adequately compensate us, but if your costs are
legitimately higher, recover them from the consumer like
most appliance warranty service companies do.</font></div>
<br>
<div id="WISESTAMP_SIG_gmail_session">
<div
style="font-size:13px;font-family:Verdana,Arial,Helvetica,sans-serif">
<div style="margin:0 0 8px 0">
<p style="margin:0"><span style="color:#808080"><strong>Jason
Szumlanski</strong><em> </em></span></p>
<p style="margin:0"><span style="color:#808080"><em>Fafco
Solar<br>
</em></span><br>
</p>
</div>
</div>
</div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On Thu, May 9, 2013 at 10:54 AM, Troy
Harvey <span dir="ltr"><<a moz-do-not-send="true"
href="mailto:taharvey@heliocentric.org" target="_blank">taharvey@heliocentric.org</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0
.8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word">
<div class="im">
<div><span
style="border-spacing:0px;line-height:normal;text-indent:0px;border-collapse:separate;letter-spacing:normal;text-align:-webkit-auto;font-variant:normal;text-transform:none;white-space:normal;word-spacing:0px">
<div style="word-wrap:break-word">
<br>
</div>
</span>
</div>
<div><br>
<blockquote type="cite">
<div
style="font-family:Helvetica;font-size:medium;font-style:normal;font-variant:normal;font-weight:normal;letter-spacing:normal;line-height:normal;text-align:-webkit-auto;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px"><font
face="verdana, sans-serif">but it also takes
MUCH less time in most cases and can be done
much more easily by one service technician.
It's not a money maker, but it covers cost in
our neck of the woods.</font></div>
<br>
</blockquote>
</div>
<br>
<div><br>
</div>
</div>
<div>How is that possible?</div>
<div><br>
</div>
<div> I get a lousy $150 dollars from enphase to rip
apart half of a array just to get at the micro
inverter. Then I have to put the array back together.
Its an all day activity for two people for 1 inverter.
And then I have to do it on the same array the next
year again. With a string inverter the swap is simple.</div>
<div><br>
</div>
<div><br>
</div>
<div><br>
</div>
<div><span style="font-size:11px">thanks,<br>
<br>
Troy Harvey<br>
---------------------<br>
Principal Engineer<br>
Heliocentric<br>
<a moz-do-not-send="true" href="tel:801-453-9434"
value="+18014539434" target="_blank">801-453-9434</a><br>
<a moz-do-not-send="true"
href="mailto:taharvey@heliocentric.org"
target="_blank">taharvey@heliocentric.org</a><br>
</span><br>
</div>
</div>
<br>
</blockquote>
</div>
<br>
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