<div dir="ltr"><div><div><div>Hi wrenches,<br><br>The
frequency out of range issue is being caused by some utility meter's
communication "ping". This ping is actually affecting the utility
voltage and frequency, and can be viewed with a power quality analyzer.
It is highly likely that this is affecting a wide variety of
utility-interactive inverters, but is only noticeable with the Enphase
systems; due to the high level of visibility that our Enlighten
monitoring and reporting provides.<br></div><div><br>
</div></div>These changes required that the software undergo a new
certification process. We have completed our CSA certification of the
new software, and are validating it's functionality before pushing out
the solution to our entire population of microinverters. We are in the
process of beta testing the software fix, and are hoping to have this
resolved in February.<br>
<br></div>Thank you for your patience as we work to resolve this issue.</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Feb 5, 2013 at 9:24 AM, <span dir="ltr"><<a href="mailto:penobscotsolar@midmaine.com" target="_blank">penobscotsolar@midmaine.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Dave,<br>
It doesn't happen often, and the longest I've seen him stay "down" is<br>
about a half hour, but it seems to get progressively worse as time goes<br>
on for some reason (initially only the five minutes, but longer down<br>
times lately). This particular customer is difficult and picky, to<br>
boot. I hope yours is a bit kinder. Mine seems to think we did him an<br>
injustice of monumental proportions.<br>
We have had the utility out there logging events, meetings with the<br>
utility and another solar company in Maine to discuss all this, and<br>
have kept Enphase in the loop throughout. Enphase has responded in a<br>
responsible and reasonable manner throughout.<br>
If you want to discuss this with Enphase, call and ask for Bret. He's<br>
the engineer I previously dealt with, although he is second tier, he is<br>
accessible.<br>
<div class="HOEnZb"><div class="h5"><br>
<br>
<br>
<br>
> Thanks Daryl. Does your system also sometimes stay off for longer periods<br>
> sometimes? My clients system can stay off for up to 64 minutes.<br>
><br>
> Dave<br>
><br>
> -----Original Message-----<br>
> From: <a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a><br>
> [mailto:<a href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>] On Behalf Of<br>
> <a href="mailto:penobscotsolar@midmaine.com">penobscotsolar@midmaine.com</a><br>
> Sent: Tuesday, February 05, 2013 12:01 PM<br>
> To: RE-wrenches<br>
> Subject: Re: [RE-wrenches] Enphase "AC Frequency out of Range"<br>
><br>
> Dave,<br>
> We have been having the same problem with an Enphase system in Maine. I<br>
> have been dealing directly with the third tier engineers at Enphase and<br>
> they<br>
> are working on a software fix for this. The"event" itself is only a<br>
> fraction<br>
> of a second but IEEE requirements are that the inverter shut down for five<br>
> minutes. I only found out about this problem when it started for this<br>
> customer. It sems that Enphase has already addressed the problem with a<br>
> software fix for the M-190's. The M-215 fix should come, according to<br>
> Enphase, by the end of March. It will be automatically downloaded through<br>
> the Enlighten router.<br>
> It's a known issue with Smart Meters with Enphase, but should be<br>
> reconciled soon.<br>
><br>
> Daryl DeJoy<br>
> NABCEP Certified PV installer<br>
> Penobscot Solar Design<br>
> <a href="http://www.penobscotsolar.com" target="_blank">www.penobscotsolar.com</a><br>
><br>
><br>
><br>
>> Wrenchsters,<br>
>><br>
>><br>
>><br>
>> I have an Enphase 7.5kW system on a residence with utility Smart<br>
>> Metering, both the PV Production Meter as well as the utility billing<br>
>> meter being "read" every hour. This system has experienced many "AC<br>
>> Frequency Out Of Range" events since the system was installed. Below<br>
>> is copied the Enphase Event message. This particular event was for 5<br>
>> minutes. Most of the events (all events are AC Frequency Out Of Range)<br>
>> last 5 to 10 minutes but occasionally they have lasted from 45 minutes<br>
>> to<br>
> 64 minutes.<br>
>><br>
>><br>
>><br>
>> My question is: Could the use of the smart metering increase the<br>
>> likely hood that AC Frequency events happen? Or is this just a<br>
>> coincidence and that we are dealing with fluctuating utility power AC<br>
>> Frequency issues?<br>
>><br>
>><br>
>><br>
>> <<<br>
>><br>
>><br>
>><br>
>> Started on: Mon February 04, 2013 12:49 PM EST<br>
>><br>
>> Cleared on: Mon February 04, 2013 12:54 PM EST<br>
>><br>
>><br>
>><br>
>> Recommended action<br>
>><br>
>><br>
>><br>
>> This condition should correct itself. No action is required.<br>
>><br>
>> Details<br>
>><br>
>><br>
>><br>
>> The microinverter reports that the frequency coming from the utility<br>
>> is either too low or too high as specified by applicable regional<br>
> standards.<br>
>><br>
>><br>
>><br>
>> AC frequency is the frequency at which voltage varies on the utility<br>
>> grid.<br>
>> Frequency Out of Range events are usually transient and<br>
>> self-correcting by the utility.<br>
>><br>
>><br>
>><br>
>> When the microinverter detects an out of frequency condition, it must<br>
>> remain offline until the utility has been within acceptable limits<br>
>> continuously for a short period of time (seconds to minutes, varies by<br>
>> region). If during that time the utility again exceeds or falls short<br>
>> of acceptable limits, the five-minute timer must restart and the<br>
>> microinverter may not begin producing power for an additional short<br>
>> period following the last out-of-bounds condition. >><br>
>><br>
>><br>
>><br>
>> Best,<br>
>><br>
>> Dave<br>
>><br>
>><br>
>><br>
>><br>
>><br>
>> David Palumbo<br>
>><br>
>> Independent Power LLC<br>
>><br>
>> 462 Solar Way Drive<br>
>><br>
>> Hyde Park, VT 05655<br>
>><br>
>> <a href="http://www.independentpowerllc.com" target="_blank">www.independentpowerllc.com</a><br>
>><br>
>> Vermont Solar Partner<br>
>><br>
>> 25 Years Experience, <a href="tel:%28802%29%20888-7194" value="+18028887194">(802) 888-7194</a><br>
>><br>
>><br>
>><br>
>> _______________________________________________<br>
>> List sponsored by Home Power magazine<br>
>><br>
>> List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br>
>><br>
>> Options & settings:<br>
>> <a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
>><br>
>> List-Archive:<br>
>> <a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br>
>><br>
>> List rules & etiquette:<br>
>> <a href="http://www.re-wrenches.org/etiquette.htm" target="_blank">www.re-wrenches.org/etiquette.htm</a><br>
>><br>
>> Check out participant bios:<br>
>> <a href="http://www.members.re-wrenches.org" target="_blank">www.members.re-wrenches.org</a><br>
>><br>
>><br>
><br>
><br>
> _______________________________________________<br>
> List sponsored by Home Power magazine<br>
><br>
> List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br>
><br>
> Options & settings:<br>
> <a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
><br>
> List-Archive:<br>
> <a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br>
><br>
> List rules & etiquette:<br>
> <a href="http://www.re-wrenches.org/etiquette.htm" target="_blank">www.re-wrenches.org/etiquette.htm</a><br>
><br>
> Check out participant bios:<br>
> <a href="http://www.members.re-wrenches.org" target="_blank">www.members.re-wrenches.org</a><br>
><br>
><br>
> _______________________________________________<br>
> List sponsored by Home Power magazine<br>
><br>
> List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br>
><br>
> Options & settings:<br>
> <a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
><br>
> List-Archive:<br>
> <a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br>
><br>
> List rules & etiquette:<br>
> <a href="http://www.re-wrenches.org/etiquette.htm" target="_blank">www.re-wrenches.org/etiquette.htm</a><br>
><br>
> Check out participant bios:<br>
> <a href="http://www.members.re-wrenches.org" target="_blank">www.members.re-wrenches.org</a><br>
><br>
><br>
<br>
<br>
_______________________________________________<br>
List sponsored by Home Power magazine<br>
<br>
List Address: <a href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</a><br>
<br>
Options & settings:<br>
<a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br>
<br>
List-Archive: <a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" target="_blank">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br>
<br>
List rules & etiquette:<br>
<a href="http://www.re-wrenches.org/etiquette.htm" target="_blank">www.re-wrenches.org/etiquette.htm</a><br>
<br>
Check out participant bios:<br>
<a href="http://www.members.re-wrenches.org" target="_blank">www.members.re-wrenches.org</a><br>
<br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br><p style="margin:0in 0in 0.0001pt"><span style="font-size:14pt">Cordially,</span></p><p style="margin:0in 0in 0.0001pt"><b><span style="font-size:14pt">Nick Soleil</span></b><span style="font-size:14pt"></span></p>
<p style="margin:0in 0in 0.0001pt"><b><span>Field Applications Engineer<br></span></b></p>
<p style="margin:0in 0in 0.0001pt"><b><span style="color:rgb(227,108,10)">Enphase Energy</span></b></p><p style="margin:0in 0in 0.0001pt"><span></span><span>Mobile: <a value="+17073212937">(707) 321-2937</a></span></p>
<p style="margin:0in 0in 0.0001pt"><br><b><span style="color:rgb(227,108,10)"></span></b></p><p style="margin:0in 0in 0.0001pt"><a href="http://www.enphase.com/commercial?utm_source=email&utm_medium=sig&utm_campaign=Comm2012" target="_blank"><font><span style="font-family:Arial,sans-serif"><b>Enphase Commercial Solar.</b> <b><span style="color:rgb(255,102,0)">Limitless.</span></b></span></font></a></p>
<p style="margin:0in 0in 0.0001pt"><a href="http://www.enphase.com/commercial?utm_source=email&utm_medium=sig&utm_campaign=Comm2012" target="_blank"><font><span style="font-family:Arial,sans-serif"><b><span style="color:rgb(255,102,0)"><br>
</span></b></span></font></a></p>
<p style="margin:0in 0in 0.0001pt"><span>1420 North McDowell<br></span></p>
<p style="margin:0in 0in 0.0001pt"><span>Petaluma, CA
94954</span></p><p style="margin:0in 0in 0.0001pt"><span></span></p>
<p style="margin:0in 0in 0.0001pt"><span><a href="http://www.enphaseenergy.com/" target="_blank">www.enphase.com</a></span></p>
<p style="margin:0in 0in 0.0001pt"><span>P: (707)
763-4784 x7267</span></p>
<p style="margin:0in 0in 0.0001pt"><span>F: (707)
763-0784</span></p>
<p style="margin:0in 0in 0.0001pt"><span>E: <a href="mailto:nsoleil@enphaseenergy.com" target="_blank">nsoleil@enphaseenergy.com</a></span></p><p style="margin:0in 0in 0.0001pt"><span></span></p><span></span>
<p><span style="font-size:11pt;font-family:"Garamond","serif";color:rgb(31,73,125)"><img src="cid:image002.jpg@01CCADC1.BF83EFD0" alt="nabcep logo" border="0" height="38" width="96"> Certified
Solar PV Installer #03262011-300</span></p><p>“Don’t get me wrong: I love nuclear energy! It’s just that I prefer
fusion to fission. And it just so happens that there’s an enormous
fusion reactor safely banked a few million miles from us. It delivers
more than we could ever use in just about 8 minutes. And it’s wireless!
.” <br></p><p>- William McDonough
<span></span></p>
</div>
<pre>
This email message is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. If you are not an intended recipient, you may not review, use, copy, disclose or distribute this message. If you received this message in error, please contact the sender by reply email and destroy all copies of the original message.