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<div class="moz-cite-prefix">John, I'm missing something in your
logic... If you have worked hard to convince your clients that
your installations are leak-free, and as you say it's often their
number one concern, the question on the survey seems quite
relevant, as it suggests that indeed, the clients' concerns are
indeed valid, and you have addressed them directly, both in your
sales process and in your installation. Assuming there are no
leaks, doesn't that make you look good, rather than "less than
honest"?<br>
<br>
Wrenches,<br>
Here's a bit of background on the recert survey, sent to me and a
few others earlier today by Ezra Auerbach, the Executive Director
of NABCEP, who can't post to the list himself:<br>
<blockquote>
<div><span class="Apple-tab-span" style="white-space:pre"> </span>1)
Information about this requirement was sent to ALL certified
installers when the requirement was implemented by the Board.
This occurred in 2012 if my memory serves me correctly;</div>
<div><span class="Apple-tab-span" style="white-space:pre"> </span>2)
At that time a letter was sent explaining the reasons for the
survey and in the same package was a "boiler plate" letter to
the customer explaining why it was important for the installer
to validate their quality of work a part of maintaining their
certification</div>
<div><span class="Apple-tab-span" style="white-space:pre"> </span>3)
The actual reason this requirement was implemented is because
it's an ANSI requirement to have a "surveillance" scheme. </div>
</blockquote>
Allan<br>
<br>
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On 7/16/2012 6:09 PM, John McNicholas - Key Power Services wrote:<br>
</div>
<blockquote
cite="mid:0D79C971-5A18-4D7E-A119-6D8A76D1F63B@comcast.net"
type="cite"><base href="x-msg://1457/">
<div><br>
</div>
I can understand the requirement/value for customer feedback, and
the introductory letter is very well done - the tone is nicely
positive. But then we go from being the 'gold standard'
professionals to 'dabblers in installation' tone - leaks and
damage? Why not include fires?
<div>We typically have worked hard to convince our clients our
installations are leak-free, often their number one concern, and
put that to rest. Now I have to hand this to my best clients,
who are likely to think 'wow, if they have to ask that question,
there really must be an industrywide issue and he was less than
honest with me'. </div>
<div>I would like to see #2 replaced with something more
upbeat..... 'Were you happy with the installation process and do
you feel that the overall experience reflected the efforts of a
true professional in this field?'</div>
<div>John</div>
<div><br>
<div>
<span class="Apple-style-span" style="border-collapse:
separate; color: rgb(0, 0, 0); font-family: Arial;
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-webkit-border-vertical-spacing: 0px;
-webkit-text-decorations-in-effect: none;
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0px; font-size: medium; "><span class="Apple-style-span"
style="border-collapse: separate; color: rgb(0, 0, 0);
font-family: Arial; font-size: medium; font-style: normal;
font-variant: normal; font-weight: normal; letter-spacing:
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0px; ">
<div style="word-wrap: break-word; -webkit-nbsp-mode:
space; -webkit-line-break: after-white-space; "><span
class="Apple-style-span" style="border-collapse:
separate; color: rgb(0, 0, 0); font-family: Arial;
font-size: medium; font-style: normal; font-variant:
normal; font-weight: normal; letter-spacing: normal;
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0px; -webkit-border-vertical-spacing: 0px;
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-webkit-text-size-adjust: auto;
-webkit-text-stroke-width: 0px; ">
<div style="word-wrap: break-word; -webkit-nbsp-mode:
space; -webkit-line-break: after-white-space; "><span
class="Apple-style-span" style="border-collapse:
separate; color: rgb(0, 0, 0); font-family: Arial;
font-size: medium; font-style: normal;
font-variant: normal; font-weight: normal;
letter-spacing: normal; line-height: normal;
orphans: 2; text-indent: 0px; text-transform:
none; white-space: normal; widows: 2;
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<div style="word-wrap: break-word;
-webkit-nbsp-mode: space; -webkit-line-break:
after-white-space; "><span
class="Apple-style-span"
style="border-collapse: separate; color:
rgb(0, 0, 0); font-family: Arial; font-size:
medium; font-style: normal; font-variant:
normal; font-weight: normal; letter-spacing:
normal; line-height: normal; orphans: 2;
text-indent: 0px; text-transform: none;
white-space: normal; widows: 2; word-spacing:
0px; -webkit-border-horizontal-spacing: 0px;
-webkit-border-vertical-spacing: 0px;
-webkit-text-decorations-in-effect: none;
-webkit-text-size-adjust: auto;
-webkit-text-stroke-width: 0px; ">
<div style="word-wrap: break-word;
-webkit-nbsp-mode: space;
-webkit-line-break: after-white-space; ">John
McNicholas<br>
NABCEP Certified Solar PV Installer ™<br>
<br>
President<br>
Key Power Services, Inc.<br>
160 Tahiti Street<br>
Naples, FL 34113<br>
<br>
</div>
</span></div>
</span></div>
</span></div>
</span></span>
</div>
<div><br>
<div>Begin forwarded message:</div>
<br class="Apple-interchange-newline">
<div style="margin-top: 0px; margin-right: 0px; margin-bottom:
0px; margin-left: 0px;"><span
style="font-family:'Helvetica'; font-size:medium;
color:rgba(0, 0, 0, 1);"><b>From: </b></span><span
style="font-family:'Helvetica'; font-size:medium;">Tom
Duffy <<a moz-do-not-send="true"
href="mailto:Tom@thesolar.biz">Tom@thesolar.biz</a>><br>
</span></div>
<div style="margin-top: 0px; margin-right: 0px; margin-bottom:
0px; margin-left: 0px;"><span
style="font-family:'Helvetica'; font-size:medium;
color:rgba(0, 0, 0, 1);"><b>Date: </b></span><span
style="font-family:'Helvetica'; font-size:medium;">July
16, 2012 12:40:08 PM EDT<br>
</span></div>
<div style="margin-top: 0px; margin-right: 0px; margin-bottom:
0px; margin-left: 0px;"><span
style="font-family:'Helvetica'; font-size:medium;
color:rgba(0, 0, 0, 1);"><b>To: </b></span><span
style="font-family:'Helvetica'; font-size:medium;">"<a
moz-do-not-send="true"
href="mailto:Allan@positiveenergysolar.com">Allan@positiveenergysolar.com</a>"
<<a moz-do-not-send="true"
href="mailto:Allan@positiveenergysolar.com">Allan@positiveenergysolar.com</a>>,
RE-wrenches <<a moz-do-not-send="true"
href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>><br>
</span></div>
<div style="margin-top: 0px; margin-right: 0px; margin-bottom:
0px; margin-left: 0px;"><span
style="font-family:'Helvetica'; font-size:medium;
color:rgba(0, 0, 0, 1);"><b>Subject: </b></span><span
style="font-family:'Helvetica'; font-size:medium;"><b>Re:
[RE-wrenches] NABCEP Recertification Survey</b><br>
</span></div>
<div style="margin-top: 0px; margin-right: 0px; margin-bottom:
0px; margin-left: 0px;"><span
style="font-family:'Helvetica'; font-size:medium;
color:rgba(0, 0, 0, 1);"><b>Reply-To: </b></span><span
style="font-family:'Helvetica'; font-size:medium;">RE-wrenches
<<a moz-do-not-send="true"
href="mailto:re-wrenches@lists.re-wrenches.org">re-wrenches@lists.re-wrenches.org</a>><br>
</span></div>
<br>
<span class="Apple-style-span" style="border-collapse:
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<div class="WordSection1" style="page: WordSection1; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt; font-size:
12pt; font-family: 'Times New Roman', serif; color:
black; "><b><span style="font-size: 11pt; font-family:
'Arial Rounded MT Bold', sans-serif; color:
rgb(152, 72, 6); ">Allan<o:p></o:p></span></b></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt; font-size:
12pt; font-family: 'Times New Roman', serif; color:
black; "><b><span style="font-size: 11pt; font-family:
'Arial Rounded MT Bold', sans-serif; color:
rgb(152, 72, 6); "><o:p> </o:p></span></b></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt; font-size:
12pt; font-family: 'Times New Roman', serif; color:
black; "><b><span style="font-size: 11pt; font-family:
'Arial Rounded MT Bold', sans-serif; color:
rgb(152, 72, 6); ">We have also seen some rather
cleverly worded references to NABCEP Techs
(somewhere in the company) meaning there is a slim
chance that you could get the NABCEP guy but
probably not, when a consumer calls. They try to
give the impression that all the techs are NABCEP.
And who knows maybe none are. They’re out there!<o:p></o:p></span></b></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt; font-size:
12pt; font-family: 'Times New Roman', serif; color:
black; "><b><span style="font-size: 11pt; font-family:
'Arial Rounded MT Bold', sans-serif; color:
rgb(152, 72, 6); "><o:p> </o:p></span></b></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt; font-size:
12pt; font-family: 'Times New Roman', serif; color:
black; "><b><span style="font-size: 11pt; font-family:
'Arial Rounded MT Bold', sans-serif; color:
rgb(152, 72, 6); ">I do agree that a customer
reference via the three questions is a relevant
venue for re-cert<o:p></o:p></span></b></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt; font-size:
12pt; font-family: 'Times New Roman', serif; color:
black; "><b><span style="font-size: 11pt; font-family:
'Arial Rounded MT Bold', sans-serif; color:
rgb(152, 72, 6); "><o:p> </o:p></span></b></div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-family:
'Arial Rounded MT Bold', sans-serif; color: black;
">Kind Regards<o:p></o:p></span></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-family:
'Arial Rounded MT Bold', sans-serif; color: rgb(0,
153, 0); "><o:p> </o:p></span></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-family:
'Arial Rounded MT Bold', sans-serif; color: black;
">Tom Duffy<o:p></o:p></span></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size: 10pt;
font-family: 'Arial Rounded MT Bold', sans-serif;
color: rgb(0, 153, 0); ">Senior Solar Design
Engineer<o:p></o:p></span></div>
<div style="margin-top: 0in; margin-right: 0in;
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font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-family:
'Arial Rounded MT Bold', sans-serif; color:
rgb(152, 72, 6); "><br>
<o:p></o:p></span></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-family:
'Arial Rounded MT Bold', sans-serif; color: rgb(0,
153, 0); ">Toll Free 888-895-8179<o:p></o:p></span></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-family:
'Arial Rounded MT Bold', sans-serif; color: rgb(0,
153, 0); "><a moz-do-not-send="true"
href="mailto:tom@thesolar.biz" style="color:
blue; text-decoration: underline; ">tom@thesolar.biz</a><o:p></o:p></span></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size: 11pt;
font-family: 'Arial Rounded MT Bold', sans-serif;
color: rgb(152, 72, 6); ">For: Customer Service
and Accounting<span class="Apple-converted-space"> </span></span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: black; ">888-895-6810</span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: rgb(152, 72,
6); "> Grid tie sales<span
class="Apple-converted-space"> </span></span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: black; ">888-895-7847</span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: rgb(152, 72,
6); "><o:p></o:p></span></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size: 11pt;
font-family: 'Arial Rounded MT Bold', sans-serif;
color: rgb(152, 72, 6); ">Off Grid sales<span
class="Apple-converted-space"> </span></span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: black; ">888-895-7765</span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: rgb(152, 72,
6); "><span class="Apple-converted-space"> </span>Other
Product Sales<span class="Apple-converted-space"> </span></span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: black; ">888-895-9612</span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: rgb(152, 72,
6); "><o:p></o:p></span></div>
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color: rgb(152, 72, 6); ">Shipping and Receiving<span
class="Apple-converted-space"> </span></span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: black; ">888-895-6497</span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: rgb(152, 72,
6); "><span class="Apple-converted-space"> </span>Tech
Support<span class="Apple-converted-space"> </span></span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: black; ">888-895-8179</span><span
style="font-size: 11pt; font-family: 'Arial
Rounded MT Bold', sans-serif; color: rgb(152, 72,
6); "><o:p></o:p></span></div>
</div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt; font-size:
12pt; font-family: 'Times New Roman', serif; color:
black; "><b><span style="font-size: 11pt; font-family:
'Arial Rounded MT Bold', sans-serif; color:
rgb(152, 72, 6); "><o:p> </o:p></span></b></div>
<div>
<div style="border-right-style: none;
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border-width: initial; border-color: initial;
border-top-style: solid; border-top-color: rgb(181,
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padding-left: 0in; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><b><span style="font-size:
10pt; font-family: Tahoma, sans-serif; color:
windowtext; ">From:</span></b><span
style="font-size: 10pt; font-family: Tahoma,
sans-serif; color: windowtext; "><span
class="Apple-converted-space"> </span><a
moz-do-not-send="true"
href="mailto:re-wrenches-bounces@lists.re-wrenches.org"
style="color: blue; text-decoration:
underline; ">re-wrenches-bounces@lists.re-wrenches.org</a><span
class="Apple-converted-space"> </span>[<a class="moz-txt-link-freetext" href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</a>]<span
class="Apple-converted-space"> </span><b>On
Behalf Of<span class="Apple-converted-space"> </span></b>Allan
Sindelar<br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Monday,
July 16, 2012 9:51 AM<br>
<b>To:</b><span class="Apple-converted-space"> </span>RE-wrenches<br>
<b>Subject:</b><span
class="Apple-converted-space"> </span>Re:
[RE-wrenches] NABCEP Recertification Survey<o:p></o:p></span></div>
</div>
</div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt; font-size:
12pt; font-family: 'Times New Roman', serif; color:
black; "><o:p> </o:p></div>
<div>
<p class="MsoNormal" style="margin-top: 0in;
margin-right: 0in; margin-left: 0in; margin-bottom:
12pt; font-size: 12pt; font-family: 'Times New
Roman', serif; color: black; ">Jeff,<br>
I got certified in the first round in 2003, so my
recert is due this year and I'm facing this added
requirement for the first time just like you. While
it's definitely an added hassle, and I would have
preferred an earlier and louder heads-up
announcement about the new requirements, I think
it's a good thing.<span
class="Apple-converted-space"> </span><br>
<br>
Here's my take on it - when NABCEP started nobody
knew what it was and Certification didn't mean much.
Now it's a big deal, more in some areas than others.
Now I regularly come across companies claiming some
sort of NABCEP certification or approval that's not
legitimate, and I periodically send web page links
or quoted excerpts from their websites or newspaper
ads to NABCEP, who sends them some sort of "cease
and desist" warning. It's all about protecting the
legitimacy of certification, resisting the call to
make it easier to get and to keep. Once it's
weakened it's hard to regain a solid reputation for
it.<span class="Apple-converted-space"> </span><br>
<br>
Most of us know of installers who are good at taking
tests, and of someone who is certified but who
probably shouldn't be, right? The need to submit
actual customer feedback adds one more level of
legitimacy, one more step to make it harder for that
marginal installer to stay certified. So when I look
at the bigger picture I have to be in favor of this
added requirement. And I'll add that I would have a
hard time wording three questions to better get the
results that would address quality of installation
issues than the ones used.<br>
Just my $.02...<br>
Allan<o:p></o:p></p>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><b>Allan Sindelar</b><br>
<span style="font-size: 10pt; "><a
moz-do-not-send="true"
href="mailto:Allan@positiveenergysolar.com"
style="color: blue; text-decoration:
underline; "><span style="color: rgb(0, 0,
153); ">Allan@positiveenergysolar.com</span></a></span><br>
<span style="font-size: 10pt; ">NABCEP Certified
Photovoltaic Installer<br>
NABCEP Certified Technical Sales Professional<br>
New Mexico EE98J Journeyman Electrician<br>
Founder and Chief Technology Officer<br>
<b>Positive Energy, Inc.</b><br>
3209 Richards Lane (note new address)<br>
Santa Fe, New Mexico 87507<br>
<b>505 424-1112</b><br>
<a moz-do-not-send="true"
href="http://www.positiveenergysolar.com/"
target="_blank" style="color: blue;
text-decoration: underline; ">www.positiveenergysolar.com</a></span><o:p></o:p></div>
<div style="margin-top: 0in; margin-right: 722.25pt;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><o:p> </o:p></div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><o:p> </o:p></div>
</div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; ">On 7/15/2012 7:49 AM, Jeff
Wongstrom wrote:<o:p></o:p></div>
</div>
<blockquote style="margin-top: 5pt; margin-bottom: 5pt;
">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; ">Hello Wrenches,<o:p></o:p></div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><o:p> </o:p></div>
</div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; ">I have recently learned
that as part of the NABCEP recertification process
a Quality Assessment Survey must be presented to
three System Owners during the recertification
period. The questions in the survey are:<o:p></o:p></div>
</div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><o:p> </o:p></div>
</div>
<div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><b><span
style="font-size: 8.5pt; ">TO BE COMPLETED
BY SYSTEM OWNER: </span></b><span
style="font-size: 8.5pt; "><o:p></o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; "><o:p> </o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; ">1. Upon completion of the System
installation, did the System work as
expected? <o:p></o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; ">Yes </span><span style="font-size:
8.5pt; font-family: Wingdings; ">o</span><span
style="font-size: 8.5pt; "> </span><span
style="font-size: 8.5pt; ">No </span><span
style="font-size: 8.5pt; font-family:
Wingdings; ">o</span><span style="font-size:
8.5pt; "> </span><span style="font-size:
8.5pt; "><o:p></o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; ">If no, please identify and explain
all deficiencies or problems that you
experienced. <o:p></o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; "><o:p> </o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; ">2. Did the System installation cause
any leaks or property damage? <o:p></o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; ">Yes </span><span style="font-size:
8.5pt; font-family: Wingdings; ">o</span><span
style="font-size: 8.5pt; "> </span><span
style="font-size: 8.5pt; ">No </span><span
style="font-size: 8.5pt; font-family:
Wingdings; ">o</span><span style="font-size:
8.5pt; "> </span><span style="font-size:
8.5pt; "><o:p></o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; ">If yes, please identify and explain
the nature of such leaks and/or damage. <o:p></o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; "><o:p> </o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; ">3. Did the System installation cause
any other problems or deficiencies that needed
resolution during or after the installation of
the System? <o:p></o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; ">Yes </span><span style="font-size:
8.5pt; font-family: Wingdings; ">o</span><span
style="font-size: 8.5pt; "> </span><span
style="font-size: 8.5pt; ">No </span><span
style="font-size: 8.5pt; font-family:
Wingdings; ">o</span><span style="font-size:
8.5pt; "> </span><span style="font-size:
8.5pt; "><o:p></o:p></span></div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; ">If yes, please identify and explain
such problems or deficiencies, and whether
they were satisfactorily resolved in a timely,
professional manner by the Installer? <o:p></o:p></span></div>
</div>
</div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; "><o:p> </o:p></span></div>
</div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; ">Specifically asking about
'leaks and property damage' seems to me as
unnecessary and in bad form as does the survey in
general. <o:p></o:p></div>
</div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><o:p> </o:p></div>
</div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; ">Are wrenches complying with
the survey requirement and do you find the survey
appropriate both in content and as a requirement
to recertification? <o:p></o:p></div>
</div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><o:p> </o:p></div>
</div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "> <o:p></o:p></div>
</div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><o:p> </o:p></div>
</div>
<div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; ">Jeff<o:p></o:p></div>
</div>
<div>
<div style="margin-left: 27pt; ">
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><span style="font-size:
8.5pt; "><o:p> </o:p></span></div>
</div>
</div>
<div style="margin-top: 0in; margin-right: 0in;
margin-left: 0in; margin-bottom: 0.0001pt;
font-size: 12pt; font-family: 'Times New Roman',
serif; color: black; "><o:p></o:p><span
style="font-size: 13.5pt; font-family: Helvetica,
sans-serif; "><span class="apple-style-span">Jeff
Wongstrom</span></span><span
class="apple-style-span"><span style="font-size:
13.5pt; font-family: Helvetica, sans-serif; "><o:p></o:p></span></span></div>
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<div>
<div>
<div>
<div style="margin-top: 0in; margin-right:
0in; margin-left: 0in; margin-bottom:
0.0001pt; font-size: 12pt; font-family:
'Times New Roman', serif; color: black; "><span
style="font-size: 13.5pt; font-family:
Helvetica, sans-serif; ">NABCEP Certified</span><o:p></o:p></div>
</div>
<div>
<div style="margin-top: 0in; margin-right:
0in; margin-left: 0in; margin-bottom:
0.0001pt; font-size: 12pt; font-family:
'Times New Roman', serif; color: black; "><span
style="font-size: 13.5pt; font-family:
Helvetica, sans-serif; ">406.291.3416<o:p></o:p></span></div>
</div>
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<div style="margin-top: 0in; margin-right:
0in; margin-left: 0in; margin-bottom:
0.0001pt; font-size: 12pt; font-family:
'Times New Roman', serif; color: black; "><span
class="apple-style-span"><span
markerfelt??,?serif??=""
style="font-size: 10pt; ">Check out the
new website</span></span><span
style="font-size: 13.5pt; font-family:
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0.0001pt; font-size: 12pt; font-family:
'Times New Roman', serif; color: black; "><span
style="font-size: 13.5pt; font-family:
Helvetica, sans-serif; "><a
moz-do-not-send="true"
href="http://www.thirstylakesolar.com"
style="color: blue; text-decoration:
underline; ">www.thirstylakesolar.com</a><o:p></o:p></span></div>
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style="font-size: 13.5pt; font-family:
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</div>
</blockquote>
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</span></div>
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