It may also not be legal. If they sold you goods that were not fit for service and refused to make good on the replacement, they would certainly be in trouble in Europe and the UK, not so sure in the US as there is little consumer protection. But if there were multiple examples, I would think they were open to a Attorney General prosecution for fraudulent sales practices.<div>
<br><br><div class="gmail_quote">On Thu, Jun 21, 2012 at 10:59 AM, Larry Crutcher, Starlight Solar Power Systems <span dir="ltr"><<a href="mailto:larry@starlightsolar.com" target="_blank">larry@starlightsolar.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="word-wrap:break-word">Todd, <div><br></div><div>Same thing happened to me TWICE. They simply don't understand how this affects the customer and US, their dealers. After I got the same response, i.e. too bad, dealer and consumer, you are SOL, I started promoting Magnum Energy inverters instead of Outback. It's just not right.<br>
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<div><br>Larry Crutcher</div><div>Starlight Solar Power Systems</div></div></span></span><div><a href="tel:%28928%29%20342-9103" value="+19283429103" target="_blank">(928) 342-9103</a></div><span style="text-indent:0px;letter-spacing:normal;font-variant:normal;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px"><span style="text-indent:0px;letter-spacing:normal;font-variant:normal;font-style:normal;font-weight:normal;line-height:normal;border-collapse:separate;text-transform:none;font-size:medium;white-space:normal;font-family:Helvetica;word-spacing:0px"><div style="word-wrap:break-word">
<div><u><a href="http://www.starlightsolar.com" target="_blank">www.starlightsolar.com</a></u></div><div><u><br></u></div><div><u><br></u></div></div></span></span></div></span></div></span></span><br>
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<br><div><div><div class="h5"><div>On Jun 20, 2012, at 4:46 PM, <a href="mailto:toddcory@finestplanet.com" target="_blank">toddcory@finestplanet.com</a> wrote:</div><br><font face="arial" size="4"><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">
wrenches,</div><p style="margin:0;padding:0"> </p><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">i recently installed a grid-tie with battery backup system. the fm 80 was defective out of the box, so i called outback for a replacement. i got a refurbished unit which when installed resolved the problem. the customer was not happy about paying for a new unit and getting a used one.</div>
<p style="margin:0;padding:0"> </p><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">when contacting outback about why a new (defective) charge controller was replaced with a refurbished one and how can i be compensated for basically doing outback's product quality control i was told:</div>
<p style="margin:0;padding:0"> </p><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px"><span style="color:#000080;font-family:Arial;font-size:13px;line-height:16px">"OutBack Power Technologies does not offer compensation for warranty work."</span></div>
<p style="margin:0;padding:0"> </p><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">question: is this the new norm at outback? if so... this is a sad day for me.</div>
<p style="margin:0;padding:0"> </p><div style="margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px">todd</div></font><br><br><br>Sent from Finest Planet WebMail.<br>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br>Chris Mason<div>President, Comet Systems Ltd</div><div><a href="http://www.cometenergysystems.com" target="_blank">www.cometenergysystems.com</a></div><div>
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