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<div class="moz-cite-prefix">Todd,<br>
No, this has always been Outback's warranty policy. Agreed, it
sucks. For awhile Sandra in tech support found ways to quietly
"make it right" on bona fide warranty issues, but she moved on. <br>
<br>
But if the FM80 was defective out of the box, you should have
received a new one. You might talk with Phil U. - he would
understand the customer's dissatisfaction, as he cut his industry
teeth as an installer and has seen it from your perspective.<br>
<br>
Good luck,<br>
Allan<br>
<br>
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<font face="Times New Roman, Times, serif"><b>Allan Sindelar</b></font><br>
<small><a href="mailto:Allan@positiveenergysolar.com"><font
color="#000099" face="Times New Roman, Times, serif"><u>Allan@positiveenergysolar.com</u></font></a></small><font
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<span style="font-size: 10pt;">NABCEP Certified Photovoltaic
Installer<br>
NABCEP Certified Technical Sales Professional<br>
New Mexico EE98J Journeyman Electrician<br>
Founder and Chief Technology Officer<br>
<b>Positive Energy, Inc.</b><br>
3209 Richards Lane (note new address)<br>
Santa Fe, New Mexico 87507<br>
<b>505 424-1112</b><br>
<a href="http://www.positiveenergysolar.com/"
target="_blank"><u>www.positiveenergysolar.com</u></a><o:p></o:p></span></font>
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On 6/20/2012 5:46 PM, <a class="moz-txt-link-abbreviated" href="mailto:toddcory@finestplanet.com">toddcory@finestplanet.com</a> wrote:<br>
</div>
<blockquote cite="mid:1340235970.621712390@webmail.finestplanet.com"
type="cite"><font face="arial" size="4">
<p style="margin:0;padding:0;">wrenches,</p>
<p style="margin:0;padding:0;"> </p>
<p style="margin:0;padding:0;">i recently installed a grid-tie
with battery backup system. the fm 80 was defective out of the
box, so i called outback for a replacement. i got a
refurbished unit which when installed resolved the problem.
the customer was not happy about paying for a new unit and
getting a used one.</p>
<p style="margin:0;padding:0;"> </p>
<p style="margin:0;padding:0;">when contacting outback about why
a new (defective) charge controller was replaced with a
refurbished one and how can i be compensated for basically
doing outback's product quality control i was told:</p>
<p style="margin:0;padding:0;"> </p>
<p style="margin:0;padding:0;"><span style="color: #000080;
font-family: Arial; font-size: 13px; line-height: 16px;">"OutBack
Power Technologies does not offer compensation for warranty
work."</span></p>
<p style="margin:0;padding:0;"> </p>
<p style="margin:0;padding:0;">question: is this the new norm at
outback? if so... this is a sad day for me.</p>
<p style="margin:0;padding:0;"> </p>
<p style="margin:0;padding:0;">todd</p>
</font><br>
<br>
<br>
Sent from Finest Planet WebMail.<br>
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