<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 14 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Helvetica;
panose-1:2 11 6 4 2 2 2 2 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Arial Rounded MT Bold";
panose-1:2 15 7 4 3 5 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.apple-style-span
{mso-style-name:apple-style-span;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Arial Rounded MT Bold","sans-serif";
color:black;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:black">This is why we quit selling Kyocera… all the same failures and… a lot of crap around the warranty<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:black"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:black">Kind regards <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:green">Tom Duffy</span><span style="color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:#99CC00"> Systems Design Engineer</span><span style="color:#99CC00"><o:p></o:p></span></i></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:black"><img width="218" height="80" id="Picture_x0020_1" src="cid:image001.jpg@01CCF6F8.F137CCB0" alt="Description: Description: cid:133065820@02122011-32D5"></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:black"> <a href="mailto:tom@thesolar.biz">tom@thesolar.biz</a></span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Arial Rounded MT Bold","sans-serif";color:black">
</span><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:green">USA Toll Free 888-503-6772 Bocas del Toro, Panama 6126-1253</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:teal">Although no trees were killed in the sending of this message, a large number of electrons were terribly
inconvenienced.</span></i><span style="font-size:11.0pt;font-family:"Arial Rounded MT Bold","sans-serif";color:green"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:black"> </span><b><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:#993300">Confidentiality Notice</span></b><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:#993300">:</span><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:green">
This message including any attachments is for the sole use of the intended recipient and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please
contact the sender and delete any copies of this message.<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-family:"Arial Rounded MT Bold","sans-serif";color:black"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> re-wrenches-bounces@lists.re-wrenches.org [mailto:re-wrenches-bounces@lists.re-wrenches.org]
<b>On Behalf Of </b>Larry Crutcher, Starlight Solar Power Systems<br>
<b>Sent:</b> Wednesday, February 29, 2012 10:36 AM<br>
<b>To:</b> RE-wrenches<br>
<b>Subject:</b> Re: [RE-wrenches] Kyocera warranty warning<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The letter from Kyocera states that it was declined due to the age of the module. The customer had two identical age modules, both bough on the same day. Both failed. One was replaced by Kyocera on Jan. 7, 2011. The other one failed in
October, 2011 and we applied for warranty replacement on Dec. 26, 2011 when the customer arrived in Yuma.<o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">I can understand a limited warranty under normal circumstances but this is abnormal since tens of thousands of these Kyocera120's have failed due to a manufacturing flaw and more are failing every day.<o:p></o:p></p>
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black"><br>
Larry Crutcher<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black">Starlight Solar Power Systems<o:p></o:p></span></p>
</div>
</div>
<div>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black">(928) 342-9103<o:p></o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black"><o:p> </o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<div>
<p class="MsoNormal">On Feb 28, 2012, at 7:22 PM, Christopher Warfel wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"><br>
What was their reason for refusal?<br>
<br>
<br>
------- Original Message ------- On 2/28/2012 11:29 PM Larry Crutcher, Starlight Solar Power Systems wrote:<br>
Wrenches, <o:p></o:p></p>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">Kyocera has refused to warranty one of their defective solar modules. Until today, they were replacing their defective 120 watt and 80 watt solar modules made in 1999, 2000, 2001 and 2002, with remanufactured units. <o:p></o:p></p>
</div>
<div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<div>
<p class="MsoNormal">The PV modules manufactured during the dates listed are failing in very large numbers. A poorly soldered connection will open reducing the Voc to about 10 volts. We have exchanged many of these modules without any problems. Today they have
declined to replace a 120 even though it was their faulty manufacturing that caused the problem. A SAD day indeed.<o:p></o:p></p>
<div>
<div>
<div>
<p class="MsoNormal"><br>
Larry Crutcher<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal">Starlight Solar Power Systems<o:p></o:p></p>
</div>
</div>
<div>
<p class="MsoNormal">(928) 342-9103<o:p></o:p></p>
</div>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</div>
</div>
</body>
</html>