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<div dir="ltr" align="left"><span class="281492914-04012012">y this
Case Number.<br>
<br>
Marco, <br>
Try this contact: Tracy Cox at <a class="moz-txt-link-abbreviated" href="mailto:coxt03@bp.com">coxt03@bp.com</a>. Here's a recent
(1/4/12) message about this same issue:<br>
</span><span class="281492914-04012012"><font size="2"
color="#0000ff" face="Arial"><br>
Hi Allan,</font></span></div>
<span class="281492914-04012012">
<div dir="ltr" align="left"><font size="2" color="#0000ff"
face="Arial">Please see attached return procedure. Please
send the remaining invoices to me. Yes, I will still be your
contact. Warranty is being outsourced, but I am here for at
least 2 more months to make for a smooth transition. If
anything else changes I will let you know. Until then, I am
still here for you. </font></div>
<div dir="ltr" align="left"><font face="Arial"><font
color="#0000ff"><font size="2">T<span
class="281492914-04012012">hank you,</span></font></font></font></div>
<p><span lang="en-us"><font size="2" face="Corbel">Tracy Cox</font></span>
<br>
<span lang="en-us"><font size="2" face="Corbel">Warranty
Division/ After Sales</font></span> <br>
<span lang="en-us"><font size="2" color="#008000" face="Corbel">BP
Solar</font></span> <br>
<span lang="en-us"><font size="2" face="Corbel">301-698-4307</font></span>
</p>
<br>
<div dir="ltr" class="OutlookMessageHeader" lang="en-us"
align="left">
<hr tabindex="-1">
<font size="2" face="Tahoma"><b>From:</b> Allan Sindelar
[<a class="moz-txt-link-freetext" href="mailto:allan@positiveenergysolar.com">mailto:allan@positiveenergysolar.com</a>] <br>
<b>Sent:</b> Wednesday, January 04, 2012 12:16 AM<br>
<b>To:</b> Cox, Tracy (AEROTEK)<br>
<b>Subject:</b> Re: Customer Case Acknowledgment<br>
</font><br>
</div>
Ms. Cox,<br>
Last week we completed replacement of the the six modules
referenced by this Case Number.<br>
<br>
Do you want the old panels returned to you? We have saved the
pallet and all packaging, so we are prepared to send back the old
ones as per previous warranty claims. If so, please issue a call
tag as per your normal procedures.<br>
<br>
I am asking because you have closed all solar operations in the
last few weeks, so I thought best to inquire about this first.<br>
<br>
Also, will you remain the warranty coordinator? And do we send the
invoice for the replacement labor to you as well?<br>
<br>
Thank you for your attention to this matter,<br>
Allan</span>
<div class="moz-signature">
<meta http-equiv="content-type" content="text/html;
charset=ISO-8859-1">
<title></title>
<font face="Times New Roman, Times, serif"><b>Allan Sindelar</b></font><br>
<small><a href="mailto:Allan@positiveenergysolar.com"><font
color="#000099" face="Times New Roman, Times, serif"><u>Allan@positiveenergysolar.com</u></font></a></small><font
face="Times New Roman, Times, serif"><br>
<span style="font-size: 10pt;">NABCEP Certified Photovoltaic
Installer<br>
NABCEP Certified Technical Sales Professional<br>
New Mexico EE98J Journeyman Electrician<br>
<b>Positive Energy, Inc.</b><br>
3201 Calle Marie<br>
Santa Fe, New Mexico 87507<br>
<b>505 424-1112</b><br>
<a href="http://www.positiveenergysolar.com/" target="_blank"><u>www.positiveenergysolar.com</u></a><o:p></o:p></span></font>
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w:st="on"></st1:state><st1:postalcode w:st="on"></st1:postalcode></st1:place></font><b
style=""><br>
</b></span></p>
<span style="font-size: 10pt;"><br>
</span> </div>
<br>
On 1/15/2012 5:07 PM, Marco Mangelsdorf wrote:
<blockquote cite="mid:00b101ccd3e2$d6664d00$8332e700$@com"
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<div class="Section1">
<p class="MsoNormal">My old, usual channels to get warranty
coverage from BP
Solar appear to have dried up with messages like this.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoPlainText">Dear Customer,<o:p></o:p></p>
<p class="MsoPlainText">Customer Service Department has turned
off their lights
after 31+ years. If you are receiving this message you will
need to contact
Christine Alien at 301-698-4217 or e-mail her at <a
moz-do-not-send="true" href="mailto:Christine.Alinen@bp.com">Christine.Alinen@bp.com</a>.
It's been
a pleasure servicing you!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">So I sent an email to this Christine only
to get a
no-such-recipient message.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Uh-oh….<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’d appreciate any name and email address
of where I
can go for help. I’ve got a handful of SX mods that fried due
that hot
spot problem at the j-box.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks,<o:p></o:p></p>
<p class="MsoNormal">marco<o:p></o:p></p>
</div>
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