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OK, here's one way off the beaten path.<br>
<br>
I live in an historic offgrid rural neighborhood of eccentrics.
Makes for quite rewarding life and work. In 2003 a neighbor came to
me for a system. His budget was $6K and needs were modest. He didn't
want installation, would install it himself. We built a system on a
plywood panel with DR2424 and XP250, DC175, SunSaver, Tri-Met, with
all proper disconnects, prewired with connection points labeled.
Array was two SX150s on a pole-top rack, and it used eight golf
carts; a good budget system for that time. Phil Undercuffler (of
Outback now) did the work well. The neighbor was pleased with the
result and took the system home with him except for the batteries.
Paid in full, check was good (as they virtually always are).<br>
<br>
He never came back for the batteries. We saw each other
periodically, and after once or twice I stopped asking about them,
figured he had his reasons. Golf carts are the only batteries we
routinely stock, and his were eventually rotated back into stock to
keep it fresh, so no special-order loss there. Last week we passed
on our "road" and he stopped me to ask for the dimensions for the
battery box he was about to build, and said he'd be in touch to get
the batteries.<br>
<br>
In 2003 golf carts were $75 and cores kept the beer fund stocked in
good weather. Today they're $150 exchange, with a $20 core value. So
I'm posting to get preemptive guidance when he comes for his
batteries. <br>
<br>
It seems the most straightforward approach is to simply tell him the
current cost of the batteries and offer to apply the $600 he paid in
2003 toward the current cost for eight without core exchange. He
won't be expecting to fork out an extra $760. I'd like to keep him
satisfied, and can see at least eight different ways to approach
this, all justifiable and none ideal. <br>
<br>
Has this ever happened to you? What would you do, that's fair,
equitable, and is likely to keep a reasonable customer happy? <br>
<br>
I'll post what eventually happens when it's done. Of course, that
could be another eight years.<br>
<br>
Thanks, Allan<br>
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<font face="Times New Roman, Times, serif"><b>Allan Sindelar</b></font><br>
<small><a href="mailto:Allan@positiveenergysolar.com"><font
color="#000099" face="Times New Roman, Times, serif"><u>Allan@positiveenergysolar.com</u></font></a></small><font
face="Times New Roman, Times, serif"><br>
<span style="font-size: 10pt;">NABCEP Certified Photovoltaic
Installer<br>
NABCEP Certified Technical Sales Professional<br>
New Mexico EE98J Journeyman Electrician<br>
<b>Positive Energy, Inc.</b><br>
3201 Calle Marie<br>
Santa Fe, New Mexico 87507<br>
<b>505 424-1112</b><br>
<a href="http://www.positiveenergysolar.com/" target="_blank"><u>www.positiveenergysolar.com</u></a><o:p></o:p></span></font>
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