<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE></TITLE>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.2900.6129" name=GENERATOR></HEAD>
<BODY
style="WORD-WRAP: break-word; webkit-nbsp-mode: space; webkit-line-break: after-white-space">
<DIV><FONT face=Arial></FONT> </DIV>
<BLOCKQUOTE>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Arial><SPAN
class=531470616-06102011> OK you have been dollars ahead ever since you
put the batteries back into inventory. So sell him his batteries at the cost
he paid you, charge the $20 core charge and you still come out ahead.
</SPAN></FONT><FONT face=Arial><SPAN class=531470616-06102011>Unless you had a
big battery sale on account of your good fortune, you're still dollars ahead
in 2011. </SPAN></FONT></DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Arial><SPAN
class=531470616-06102011>You can't buy good will from customers but its value
is still always worth having. This is why the IRS won't let you
count it as an asset. </SPAN></FONT></DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Arial><SPAN
class=531470616-06102011></SPAN></FONT> </DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Arial><SPAN
class=531470616-06102011>my 2¢ </SPAN></FONT></DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Arial><SPAN
class=531470616-06102011>Jim Duncan</SPAN></FONT></DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Arial><SPAN
class=531470616-06102011></SPAN></FONT> </DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Arial><SPAN
class=531470616-06102011></SPAN></FONT> </DIV>
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Arial><SPAN
class=531470616-06102011> </SPAN></FONT>On Oct 6, 2011, at 3:32 AM, Allan
Sindelar wrote:</DIV>
<DIV><BR class=Apple-interchange-newline>
<BLOCKQUOTE type="cite">
<DIV text="#000000" bgcolor="#ffffff">OK, here's one way off the beaten
path.<BR><BR>I live in an historic offgrid rural neighborhood of eccentrics.
Makes for quite rewarding life and work. In 2003 a neighbor came to me for a
system. His budget was $6K and needs were modest. He didn't want
installation, would install it himself. We built a system on a plywood panel
with DR2424 and XP250, DC175, SunSaver, Tri-Met, with all proper
disconnects, prewired with connection points labeled. Array was two SX150s
on a pole-top rack, and it used eight golf carts; a good budget system for
that time. Phil Undercuffler (of Outback now) did the work well. The
neighbor was pleased with the result and took the system home with him
except for the batteries. Paid in full, check was good (as they virtually
always are).<BR><BR>He never came back for the batteries. We saw each other
periodically, and after once or twice I stopped asking about them, figured
he had his reasons. Golf carts are the only batteries we routinely stock,
and his were eventually rotated back into stock to keep it fresh, so no
special-order loss there. Last week we passed on our "road" and he stopped
me to ask for the dimensions for the battery box he was about to build, and
said he'd be in touch to get the batteries.<BR><BR>In 2003 golf carts were
$75 and cores kept the beer fund stocked in good weather. Today they're $150
exchange, with a $20 core value. So I'm posting to get preemptive guidance
when he comes for his batteries. <BR><BR>It seems the most straightforward
approach is to simply tell him the current cost of the batteries and offer
to apply the $600 he paid in 2003 toward the current cost for eight without
core exchange. He won't be expecting to fork out an extra $760. I'd like to
keep him satisfied, and can see at least eight different ways to approach
this, all justifiable and none ideal. <BR><BR>Has this ever happened to you?
What would you do, that's fair, equitable, and is likely to keep a
reasonable customer happy? <BR><BR>I'll post what eventually happens when
it's done. Of course, that could be another eight years.<BR><BR>Thanks,
Allan<BR>
<DIV class=moz-signature>-- <BR><FONT
face="Times New Roman, Times, serif"><B>Allan
Sindelar</B></FONT><BR><SMALL><A
href="mailto:Allan@positiveenergysolar.com"><FONT
face="Times New Roman, Times, serif"
color=#000099><U>Allan@positiveenergysolar.com</U></FONT></A></SMALL><FONT
face="Times New Roman, Times, serif"><BR><SPAN
style="FONT-SIZE: 10pt">NABCEP Certified Photovoltaic Installer<BR>NABCEP
Certified Technical Sales Professional<BR>New Mexico EE98J Journeyman
Electrician<BR><B>Positive Energy, Inc.</B><BR>3201 Calle Marie<BR>Santa Fe,
New Mexico 87507<BR><B>505 424-1112</B><BR><A
href="http://www.positiveenergysolar.com/"
target=_blank><U>www.positiveenergysolar.com</U></A><O:P></O:P></SPAN></FONT>
<P class=MsoNormal style="MARGIN-RIGHT: 722.25pt"><SPAN
style="FONT-SIZE: 10pt"><FONT
face="Times New Roman, Times,
serif"><ST1:PLACE
w:st="on"><ST1:CITY w:st="on"></ST1:CITY><ST1:STATE
w:st="on"></ST1:STATE><ST1:POSTALCODE
w:st="on"></ST1:POSTALCODE></ST1:PLACE></FONT><B><BR></B></SPAN></P><SPAN
style="FONT-SIZE: 10pt"><BR></SPAN></DIV></DIV>_______________________________________________<BR>List
sponsored by Home Power magazine<BR><BR>List Address: <A
href="mailto:RE-wrenches@lists.re-wrenches.org">RE-wrenches@lists.re-wrenches.org</A><BR><BR>Options
& settings:<BR><A
href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</A><BR><BR>List-Archive:
http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org<BR><BR>List
rules & etiquette:<BR>www.re-wrenches.org/etiquette.htm<BR><BR>Check out
participant
bios:<BR>www.members.re-wrenches.org<BR><BR></BLOCKQUOTE></DIV><BR></BLOCKQUOTE></BODY></HTML>