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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Kirpal, <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I too have sometimes but, not very often seen this in the field,
usually unplugging and re-plugging in the mate cable re-establishes (Re-Polls) the
connection and makes it work. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Do you know if the silicone grease was used during install? Outback
does include a packet of silicone grease with the mates and hubs to use on the
cat5 cables to ensure a proper connection. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I would also closely inspect the connection of the mate cat5
port and the cable just to make sure that the conductors are all where they are
supposed to be, I have also seen damaged connectors cause this. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Steve Higgins<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Sr Application Engineering Mgr<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Sub-Saharan Africa Business Dev Mgr. </span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Direct: 360-618-4313<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#86898E'>OutBack Power Technologies <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#86898E'>19009 62<sup>nd</sup> Ave NE, Arlington, WA 98223 USA <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#86898E'>Tel: 360.435.6030 Fax: 360.435.6019 <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#86898E'>www.outbackpower.com <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
re-wrenches-bounces@lists.re-wrenches.org
[mailto:re-wrenches-bounces@lists.re-wrenches.org] <b>On Behalf Of </b>Kirpal
Khalsa<br>
<b>Sent:</b> Thursday, December 09, 2010 8:30 AM<br>
<b>To:</b> RE-wrenches<br>
<b>Subject:</b> [RE-wrenches] Outback Mate Controller Issues<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Good Morning All......we have recently had 2 off grid
outback systems go haywire.....both have been running perfectly for more than 2
years.....then all of a sudden the mate stops allowing AC inputs.....a variety
of troubleshooting indicated all components were fine.....Outback support
took care to help with the confirmation that all the components were
fine......finally with us being stumped, tech support asked us to unplug the
mate from the hub and replug it back in.....Voila! everything started
working properly again......only setting that seemed to be changed and needed
to be reset was that the chargers on the inverters were turned off and a few
button pushes later and this was also restored......<br>
Anyone else having any similar experiences? This is puzzling as we
haven't ever had this kind of problem and for some coincidental reason we had
two systems both with long term smooth operating histories have the same
issue......we appreciated the quick, accessible, competent support from Outback
tech support but remain puzzled as to what may have triggered these odd
events......feedback appreciated!<br>
<br>
<br>
-- <br>
Sunny Regards,<br>
Kirpal Khalsa<br>
NABCEP Certified Solar PV Installer<br>
Renewable Energy Systems<br>
<a href="http://www.oregonsolarworks.com">www.oregonsolarworks.com</a><br>
541-218-0201 m<br>
541-592-3958 o<o:p></o:p></p>
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