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<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I haven’t read the other precursor emails in the
thread (but it doesn’t make any difference if I am to relate my personal
experience).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I was a SWR2500 fan for the first two years in business
2002-2004. I am a loyal customer as long as the quality, price, availability
and tech support stayed true. I got pretty upset when SMA upped their prices in
response to capturing the <st1:country-region w:st="on"><st1:place w:st="on">US</st1:place></st1:country-region>
market. The GT line looked great, with a more manageable form factor and better
pricing. So I switched horses.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My initial experience with the <span class=SpellE>GTs</span>
was fine. As an aside, I had a horrible time with my first two XW, in every way
imaginable. So the <span class=SpellE>GTs</span> seemed to be solid citizens
until the Chinese manufacturing debacle set in. I think I will end up replacing
100% of the <span class=SpellE>GTs</span> we installed over that 9 month (?) period
-- I’m thinking 15 total. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Another GT failed two weeks ago. The customer relayed the
LCD display readout to us (Inverter Offline), the date of <span class=SpellE>mfgr</span>
(Feb. 24, 2006) the FGA (8640002) and the S/N (1098-6063). All fit the MO
exactly. Schneider Tech Support (which is who we are dealing with, to be
precise) still insisted on having us roll a truck to make DC and AC voltage
measurements before processing the warranty claim. <span class=GramE>Very poor
move on their part.</span> They know the GT unit in question was going to fail
and it has – ship us a replacement, dummies.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The difference between one and two truck rolls is covering
our costs and not. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I haven’t had replacement units fail, though. I wonder
why.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>In addition, they are taking something close to eight weeks
to cut checks; eight weeks after getting the defective unit back. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So Xantrex is on my “Do Not Buy” list, not for
any of their inverters or any thing else I might think of. <span class=GramE>For
the duration.</span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>- Peter<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy;mso-no-proof:yes'><!--[if gte vml 1]><v:shape
id="_x0000_s1026" style='position:absolute;margin-left:0;margin-top:0;width:50pt;
height:50pt;z-index:1;visibility:hidden' coordsize="21600,21600" o:spt="100"
o:preferrelative="t" adj="0,,0" path="" filled="f">
<v:stroke joinstyle="miter" />
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<v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect" />
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</v:shape><![endif]--><o:p> </o:p></span></font></p>
<br style='mso-ignore:vglayout' clear=ALL>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy;mso-no-proof:yes'>Peter T. Parrish, Ph.D.,
President<br>
<st1:State w:st="on"><st1:place w:st="on">California</st1:place></st1:State>
Solar Engineering, Inc.<br>
<st1:address w:st="on"><st1:Street w:st="on">820 Cynthia Ave.</st1:Street>, <st1:City
w:st="on">Los Angeles</st1:City>, <st1:State w:st="on">CA</st1:State> <st1:PostalCode
w:st="on">90065</st1:PostalCode></st1:address><br>
CA Lic. 854779, NABCEP Cert. 031806-26<br>
<a href="mailto:peter.parrish@calsolareng.com"><font color=navy><span
style='color:navy'>peter.parrish@calsolareng.com</span></font></a><span
style='mso-spacerun:yes'> </span><br>
Ph 323-258-8883, <st1:City w:st="on"><st1:place w:st="on">Mobile</st1:place></st1:City>
323-839-6108, Fax 323-258-8885 </span></font><font size=1 color=navy><span
style='font-size:9.0pt;mso-bidi-font-family:Arial;color:navy;mso-no-proof:yes'><span
style='mso-spacerun:yes'> </span><span
style='mso-spacerun:yes'> </span></span></font><font
color=navy><span style='mso-bidi-font-family:Arial;color:navy;mso-no-proof:
yes'><o:p></o:p></span></font></p>
<p><font size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy;mso-no-proof:yes'> </span></font><o:p></o:p></p>
</div>
<div>
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face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> <st1:PersonName
w:st="on">re-wrenches-bounces@lists.re-wrenches.org</st1:PersonName> [mailto:<st1:PersonName
w:st="on">re-wrenches-bounces@lists.re-wrenches.org</st1:PersonName>] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Nick <span class=SpellE>Soleil</span><br>
<b><span style='font-weight:bold'>Sent:</span></b> Monday, June 07, 2010 4:55
PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">RE-wrenches</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [<st1:PersonName
w:st="on">RE-wrenches</st1:PersonName>] GT 3.0 FAILURES</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>Yes, I have commonly found issues with the GT series.
I have installed hundreds of Xantrex inverters through the BP/Home Depot solar
program. Unfortunately, I have replaced 4 in the last 2 weeks. With
so many in the field, I am forced to spend a large amount of time
troubleshooting and replacing <span class=SpellE>GTs</span>. <br>
On the other hand, I have also replaced 1 SB-6000U (almost
out of warranty) in the same time frame and have recently seen SMA inverters
failing out of warranty. <br>
All in all, the Xantrex perform less reliably, but are much
easier to handle and replace, and the technical support is good. In my
experience, it is not a big difference. I trust the newer <span
class=SpellE>GTs</span> more. Most of my 3.0's have been upgraded by
Xantrex to 3.3s, upon failure.<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'>Nick <span class=SpellE>Soleil</span><br>
Project Manager<br>
Advanced Alternative Energy Solutions, LLC<br>
<st1:address w:st="on"><st1:Street w:st="on">PO Box</st1:Street> 657</st1:address><br>
<st1:place w:st="on"><st1:City w:st="on">Petaluma</st1:City>, <st1:State w:st="on">CA</st1:State>
<st1:PostalCode w:st="on">94953</st1:PostalCode></st1:place><br>
Cell: 707-321-2937<br>
Office: 707-789-9537<br>
Fax: 707-769-9037<o:p></o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
<hr size=1 width="100%" align=center>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Marco <span
class=SpellE>Mangelsdorf</span> <marco@pvthawaii.com><br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">RE-wrenches</st1:PersonName>
<re-wrenches@lists.re-wrenches.org><br>
<b><span style='font-weight:bold'>Sent:</span></b> Mon, June 7, 2010 11:36:18
AM<br>
<b><span style='font-weight:bold'>Subject:</span></b> [<st1:PersonName w:st="on">RE-wrenches</st1:PersonName>]
GT 3.0 FAILURES<br>
</span></font><br style='mso-special-character:line-break'>
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<p class=MsoNormal><font size=3 color="#1f497d" face="Times New Roman"><span
style='font-size:12.0pt;color:#1F497D'>In my experience as well the Xantrex GT
line of inverters has been fraught with failures with one site having three
failed buggers until I had had enough and switched to a comparable SMA product.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:#1F497D'> </span></font><o:p></o:p></p>
<p class=MsoNormal><span class=SpellE><font size=2 color="#1f497d" face=Arial><span
style='font-size:11.0pt;font-family:Arial;color:#1F497D'>marco</span></font></span><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>I am replacing some GT
3.0 multiple times. Though Xantrex pays the labor, this is still a crummy deal.
My customers really loose confidence the 2nd and 3rd time , Bad for industry
and my company. </span></font></span><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Question, how many other
installers are experiencing multiple failures with the GT series. I have a bad
feeling that they are not addressing the engineering problems and just
replacing parts and shipping the same old problem back to the field. </span></font></span><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Don </span></font></span><o:p></o:p></p>
<div>
<p class=MsoNormal><span class=apple-style-span><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>Offline Solar</span></font></span><o:p></o:p></p>
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