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Mick,<br>
Years ago Ezra Auerbach told me about Solarex having made bunches of
bad modules in the early 90s. The modules had correct Voc and Isc but
essentially a flat I/V curve. He said he stopped using any Solarex back
then because they didn't recall a product with a known and acknowledged
defect.<br>
<br>
I bought a used system in 2001 that had 12 MSX64s with this
characteristic. I contacted someone at Solarex or BP - but the contact
name is long gone, as is Solarex - and all were replaced with new
stock. They asked for 4 to be sent back for testing, as I recall.<br>
<br>
The catch is that modules back then came with ten year warranties, not
today's 25, and I was 9 1/2 years into it with these. I suspect that
your customer is out of luck at this point.<br>
Allan<br>
<br>
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<p class="MsoNormal" style=""><span class="il"><b style="">Allan</b></span><b
style=""> Sindelar</b><span style="font-size: 10pt;"><br>
<a href="mailto:Allan@positiveenergysolar.com" target="_blank"><span
class="il">Allan</span>@positiveenergysolar.com</a><br>
NABCEP Certified Photovoltaic Installer<br>
EE98J Journeyman Electrician<br>
<b style="">Positive Energy, Inc.</b><br>
3201 Calle Marie<br>
Santa Fe, New Mexico 87507<br>
<b style="">505 424-1112</b><br>
<a href="http://www.positiveenergysolar.com/" target="_blank">www.positiveenergysolar.com</a></span></p>
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<br>
<br>
Mick Abraham wrote:
<blockquote
cite="mid:o2q3dff9f8c1004281808v5aa3a381qaae0b197e2a8ea51@mail.gmail.com"
type="cite">
<pre wrap="">Hi,
My client's 15 year old MSX-60 has lost about 80% of its rated power.
I know BP bought Solarex but who is the contact person or department
within BP to handle an inherited warranty claim such as this one?
Kindly furnish name, phone, and email address if possible.
Thanks,
Mick Abraham, Proprietor
<a class="moz-txt-link-abbreviated" href="http://www.abrahamsolar.com">www.abrahamsolar.com</a>
Voice: 970-731-4675
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