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Allan,<br>
<br>
I remember you speaking at that Xantrex event. As I recall, you were a <br>
Charter member?<br>
And I bet Pagan remembers me grilling her at one of the picnic tables<br>
in the hot sun for about an hour. I was trying to determine what my
$300 and<br>
a 4 hour test was going to do for me! Not much......but I did get 99.4%
on the test.<br>
<br>
So now we're proud members of the Xantrex Energy Club.....and if we sell<br>
enough product, we can actually get a hat or a t-shirt! I get the warm
fuzzies<br>
just thinking about it.....<br>
<br>
I would rather see something more valuable....such as advanced
diagnostic<br>
manuals, small spare parts, enhanced customer support, etc. <br>
Hats and shirts I get for free from the other mfgrs!<br>
<pre class="moz-signature" cols="72">Roy Butler
NABCEP Certified Solar PV Installer®
NYSERDA eligible PV & wind installer
Four Winds Renewable Energy, LLC
8902 Route 46
Arkport, NY 14807
607-324-9747
<a class="moz-txt-link-abbreviated" href="http://www.four-winds-energy.com">www.four-winds-energy.com</a>
Although no trees were killed in the sending of this message,
a large number of electrons were terribly inconvenienced.
</pre>
<br>
<br>
Allan Sindelar wrote:
<blockquote cite="mid:018201ca15f5$4ac70c10$6601a8c0@pelapallan"
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<div class="Section1">
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;">Jeff,<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;">Around 2001
Trace/Xantrex set up its
Certified Dealer Program (it happened while Xantrex was taking over
Trace). It
was a good attempt, long before NABCEP, to set up a way for better
installers
to set themselves apart and market accordingly. Pagan MacKay set it up
under
Ezra Auerbach’s initiative.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;">One of the
things she did was to ask the inaugural
members what they needed from Xantrex/Trace that would be a benefit of
being a
Certified Dealer. I suggested a “care package” of all the special
screws and small parts that were too easy to lose (we were still using
SW
inverters and DC250s at that time). Darned if she didn’t make it
happen!
Cover screws, etc. <o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;">Soon enough,
“Trace Certified
Dealers” became the Xantrex Energy Club or something, Pagan was gone,
and
the program died. Now it sounds like we have everything made in <st1:place
w:st="on"><st1:country-region w:st="on">China</st1:country-region></st1:place>
and inadequate tech support. My story suggests that there once was a
solution,
with the same company, but I don’t know if it could be replicated
today.
It would have to come from someone high up in the company.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;">I admit I made
it more difficult for her.
This was about the time Xantrex was shooting itself in the foot, both
with the
SunTie and losing UL listing for grid-tie with the SW series. I
complained
about something on this list and called the company Xanthrax. Pagan
asked me
never to do that again, that she was asked to explain why a Certified
Dealer
would say that…<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;"><o:p> </o:p></span></font></p>
<div>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;">Allan Sindelar<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="2"><span style="font-size: 10pt; color: black;"><a
moz-do-not-send="true" href="mailto:Allan@positiveenergysolar.com">Allan@positiveenergysolar.com</a></span></font><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="2"><span style="font-size: 10pt; color: black;">NABCEP Certified
Photovoltaic Installer</span></font><font color="black"><span
style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="2"><span style="font-size: 10pt; color: black;">EE98J Journeyman
Electrician</span></font><font color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;">Positive Energy,
Inc.<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;">3201 Calle Marie<o:p></o:p></span></font></p>
<p class="MsoNormal"><st1:place w:st="on"><st1:City w:st="on"><font
color="black" face="Times New Roman" size="3"><span
style="font-size: 12pt; color: black;">Santa Fe</span></font></st1:City><font
color="black"><span style="color: black;">, <st1:State w:st="on">New
Mexico</st1:State> <st1:PostalCode w:st="on">87507</st1:PostalCode></span></font></st1:place><font
color="black"><span style="color: black;"><o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Times New Roman"
size="3"><span style="font-size: 12pt; color: black;">505 424-1112<o:p></o:p></span></font></p>
<p class="MsoNormal"><font color="black" face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial; color: black;"><a
moz-do-not-send="true" href="http://www.positiveenergysolar.com">www.positiveenergysolar.com</a></span></font><o:p></o:p></p>
</div>
<div>
<div class="MsoNormal" style="text-align: center;" align="center"><font
face="Times New Roman" size="3"><span style="font-size: 12pt;">
<hr tabindex="-1" align="center" size="2" width="100%"></span></font></div>
<p class="MsoNormal"><b><font face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font
face="Tahoma" size="2"><span
style="font-size: 10pt; font-family: Tahoma;">
<a class="moz-txt-link-abbreviated" href="mailto:re-wrenches-bounces@lists.re-wrenches.org">re-wrenches-bounces@lists.re-wrenches.org</a>
[<a class="moz-txt-link-freetext" href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</a>] <b><span
style="font-weight: bold;">On Behalf Of </span></b>Jeff Yago<br>
<b><span style="font-weight: bold;">Sent:</span></b> Wednesday,
August 05, 2009
8:01 AM<br>
<b><span style="font-weight: bold;">To:</span></b> RE-wrenches<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re:
[RE-wrenches] XW6048
parts problem</span></font><o:p></o:p></p>
</div>
<p class="MsoNormal"><font face="Times New Roman" size="3"><span
style="font-size: 12pt;"><o:p> </o:p></span></font></p>
<div>
<div>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Thanks to all. William
Miller had a spare plug left
over from another job and is sending it to me so for now I am back on
track.<o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"> <o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">However, this still does
not resolve my initial question and
comments from several others on the list. Over the years when
installing
and later servicing different brands and models of inverters and charge
controllers, covers, cover screws, special plugs (like the one we
lost), and
plastic display cover lenses can get lost, dented, or broken. I
have found that most of these small parts, including simple cover
screws, are
not standard items you can find at your local electrical supply house
or Radio
Shack. <o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"> <o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">So my question is - since
you can't most of these items
anywhere but the manufacturer, and it seems the manufacturers do not
stock any
extra, and the manufacturers don't seem to care that some missing $2.00
part of
theirs is holding up a job completion, what is the solution?<o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"> <o:p></o:p></span></font></p>
</div>
<div>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Jeff Yago<o:p></o:p></span></font></p>
</div>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;"><br>
<o:p></o:p></span></font></p>
<div class="MsoNormal" style="text-align: center;" align="center"><font
face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">
<hr align="center" size="2" width="100%"></span></font></div>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;">Netscape. Just the Net
You Need.<o:p></o:p></span></font></p>
</div>
</div>
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