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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Jeff,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Around 2001 Trace/Xantrex set up its
Certified Dealer Program (it happened while Xantrex was taking over Trace). It
was a good attempt, long before NABCEP, to set up a way for better installers
to set themselves apart and market accordingly. Pagan MacKay set it up under
Ezra Auerbach’s initiative.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>One of the things she did was to ask the inaugural
members what they needed from Xantrex/Trace that would be a benefit of being a
Certified Dealer. I suggested a “care package” of all the special
screws and small parts that were too easy to lose (we were still using SW
inverters and DC250s at that time). Darned if she didn’t make it happen!
Cover screws, etc. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Soon enough, “Trace Certified
Dealers” became the Xantrex Energy Club or something, Pagan was gone, and
the program died. Now it sounds like we have everything made in <st1:place
w:st="on"><st1:country-region w:st="on">China</st1:country-region></st1:place>
and inadequate tech support. My story suggests that there once was a solution,
with the same company, but I don’t know if it could be replicated today.
It would have to come from someone high up in the company.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>I admit I made it more difficult for her.
This was about the time Xantrex was shooting itself in the foot, both with the
SunTie and losing UL listing for grid-tie with the SW series. I complained
about something on this list and called the company Xanthrax. Pagan asked me
never to do that again, that she was asked to explain why a Certified Dealer
would say that…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Allan Sindelar<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black'><a
href="mailto:Allan@positiveenergysolar.com">Allan@positiveenergysolar.com</a></span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black'>NABCEP Certified Photovoltaic Installer</span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face="Times New Roman"><span
style='font-size:10.0pt;color:black'>EE98J Journeyman Electrician</span></font><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Positive Energy, Inc.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>3201 Calle Marie<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=3
color=black face="Times New Roman"><span style='font-size:12.0pt;color:black'>Santa
Fe</span></font></st1:City><font color=black><span style='color:black'>, <st1:State
w:st="on">New Mexico</st1:State> <st1:PostalCode w:st="on">87507</st1:PostalCode></span></font></st1:place><font
color=black><span style='color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>505 424-1112<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><a
href="http://www.positiveenergysolar.com">www.positiveenergysolar.com</a></span></font><o:p></o:p></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
re-wrenches-bounces@lists.re-wrenches.org
[mailto:re-wrenches-bounces@lists.re-wrenches.org] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Jeff Yago<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, August 05, 2009
8:01 AM<br>
<b><span style='font-weight:bold'>To:</span></b> RE-wrenches<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [RE-wrenches] XW6048
parts problem</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks to all. William Miller had a spare plug left
over from another job and is sending it to me so for now I am back on track.<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>However, this still does not resolve my initial question and
comments from several others on the list. Over the years when installing
and later servicing different brands and models of inverters and charge
controllers, covers, cover screws, special plugs (like the one we lost), and
plastic display cover lenses can get lost, dented, or broken. I
have found that most of these small parts, including simple cover screws, are
not standard items you can find at your local electrical supply house or Radio
Shack. <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>So my question is - since you can't most of these items
anywhere but the manufacturer, and it seems the manufacturers do not stock any
extra, and the manufacturers don't seem to care that some missing $2.00 part of
theirs is holding up a job completion, what is the solution?<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Jeff Yago<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><br>
<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Netscape. Just the Net You Need.<o:p></o:p></span></font></p>
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