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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I see your point. If Marv is the one “manufacturer’s
rep” for EnPhase (they get just one, right?), then he should stay on
point, that is, squelch the rumor. I personally was offended by his propaganda
about product availability.</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Actually, here is why I am upset. I have
made a goal of our company to keep 30% of our business repeat business or
referrals. Why? We tend to close these deals without competition, and the
client usually comes to us understanding that price is not their sole
consideration. In other words, these are our ideal clients.</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Significant foul-ups by the manufacturer usually
results in that customer NOT giving us follow on work and more importantly NOT
providing positive referrals. In other words we get painted with the same broad
brush.</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I guess I could learn how to avoid having these
truly unpleasant events damage our company, but right now they usually do and I
don’t think it occurs to manufacturer’s reps that this sort of
thing happens. </span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font></p>

<div>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>- Peter</span></font></p>

<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt'> </span></font></p>

<p class=MsoNormal><img width=67 height=80
src="cid:image002.gif@01C9F0D5.2B82C320" align=left hspace=12><font size=1
color=navy><span style='font-size:9.0pt;color:navy'>Peter T. Parrish, Ph.D.,
President<br>
California Solar Engineering, Inc.<br>
820 Cynthia Ave., Los Angeles, CA 90065<br>
CA Lic. 854779, NABCEP Cert. 031806-26<br>
<a href="mailto:peter.parrish@calsolareng.com">peter.parrish@calsolareng.com</a> 
<br>
Ph 323-258-8883, Mobile 323-839-6108, Fax
323-258-8885                                                                                                  
</span></font></p>

<p><font size=2 color=navy face=Arial><span style='font-size:10.0pt'> </span></font></p>

</div>

<div>

<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>

<hr size=2 width="100%" align=center tabindex=-1>

</span></font></div>

<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
re-wrenches-bounces@lists.re-wrenches.org
[mailto:re-wrenches-bounces@lists.re-wrenches.org] <b><span style='font-weight:
bold'>On Behalf Of </span></b>R. Walters<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, June 19, 2009 11:11
AM<br>
<b><span style='font-weight:bold'>To:</span></b> RE-wrenches<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [RE-wrenches] Enphase
Recall?</span></font></p>

</div>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>No offense Peter, but Enphase's growing pains are nothing new to the PV
industry. We've watched almost every supplier struggle to keep up, have
shortages, booboos, require free BETA testing of their "not quite ready
for prime time" products, etc. If manus can't comment without fear on this
list, we will be in the dark more: Not good.</span></font></p>

<div>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>

<div><span style='border-spacing: 0px 0px;text-align:auto;-khtml-text-decorations-in-effect: none;
-apple-text-size-adjust: auto;orphans: 2;widows: 2;word-spacing:0px'>

<div>

<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:6.0pt;font-family:Helvetica;color:black'>R. Walters</span></font></p>

</div>

<div>

<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:6.0pt;font-family:Helvetica;color:black'>Solarray.com</span></font></p>

</div>

<div>

<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:6.0pt;font-family:Helvetica;color:black'>NABCEP # 04170442<span
class=apple-style-span>            </span></span></font></p>

</div>

<div>

<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:6.0pt;font-family:Helvetica;color:black'> </span></font></p>

</div>

<p class=MsoNormal><font size=1 color=black face=Helvetica><span
style='font-size:6.0pt;font-family:Helvetica;color:black'><br>
<br>
</span></font></p>

</div>

</span>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> </span></font></p>

<div>

<div>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Jun 19, 2009, at 11:47 AM, Allan Sindelar wrote:</span></font></p>

</div>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br>
</span></font></p>

<div>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><u1:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="Street"><u1:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="address"><u1:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"><u1:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"><u1:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"><u1:smarttagtype namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place">Is anyone as bothered about this as I am?</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Well, I’m not. <u1:p></u1:p></span></font></p>

<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><u1:p> </u1:p></span></font></p>

<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>The Wrenches list has always had space and
encouragement for a single technical representative from a manufacturer.
That’s a major asset in principle on the list. So far, Marv has kept to
the limits of the role of such a rep. It seemed to me that Marv’s explanations
were as clear and direct as could be.<u1:p></u1:p></span></font></p>

<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><u1:p> </u1:p></span></font></p>

<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>That’s my $.02.3. Certainly
there’s room for other opinions that differ from mine, Peter. Besides,
I’m an off-grid man.<u1:p></u1:p></span></font></p>

<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'><u1:p> </u1:p></span></font></p>

<div>

<p class=MsoNormal><font size=3 color="#000066" face="Times New Roman"><span
style='font-size:12.0pt;color:#000066'>Allan Sindelar<u1:p></u1:p></span></font></p>

<p class=MsoNormal><font size=2 color="#000066" face="Times New Roman"><span
style='font-size:10.0pt;color:#000066'><a
href="mailto:Allan@positiveenergysolar.com">Allan@positiveenergysolar.com</a></span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color="#000066" face="Times New Roman"><span
style='font-size:10.0pt;color:#000066'>NABCEP Certified Photovoltaic Installer</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color="#000066" face="Times New Roman"><span
style='font-size:10.0pt;color:#000066'>EE98J Journeyman Electrician</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=3 color="#000066" face="Times New Roman"><span
style='font-size:12.0pt;color:#000066'>Positive Energy, Inc.<u1:p></u1:p></span></font></p>

<p class=MsoNormal><font size=3 color="#000066" face="Times New Roman"><span
style='font-size:12.0pt;color:#000066'>3201 Calle Marie<u1:p></u1:p></span></font></p>

<p class=MsoNormal><st1:place u4:st="on"><st1:city u4:st="on"><font size=3
color="#000066" face="Times New Roman"><span style='font-size:12.0pt;
color:#000066'>Santa Fe</span></font></st1:city>, <st1:state u4:st="on">New
Mexico</st1:state> <st1:postalcode u4:st="on">87507</st1:postalcode></st1:place><u1:p></u1:p></p>

<p class=MsoNormal><font size=3 color="#000066" face="Times New Roman"><span
style='font-size:12.0pt;color:#000066'>505 424-1112<u1:p></u1:p></span></font></p>

<p class=MsoNormal><font size=2 color="#000066" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#000066'><a
href="http://www.positiveenergysolar.com">www.positiveenergysolar.com</a></span></font><u1:p></u1:p></p>

</div>

<div>

<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>

<hr size=2 width="100%" align=center tabindex=-1>

</span></font></div>

</div>

<p class=MsoNormal style='margin-bottom:12.0pt'><b><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma;font-weight:bold'>From:</span></font></b><font
size=2 face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
re-wrenches-bounces@lists.re-wrenches.org [<a
href="mailto:re-wrenches-bounces@lists.re-wrenches.org">mailto:re-wrenches-bounces@lists.re-wrenches.org</a>]
<b><span style='font-weight:bold'>On Behalf Of </span></b>Peter Parrish</span></font></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Mr. Welch et al,</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I am personally embarrassed by this
thread. First, it is at its best rumor mongering. Don’t get me wrong, a
little mongering often is the first step in teasing out the truth. So, we need
to quickly move from mongering to the facts.</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>What really bothers me is Marv’s
participation. Marv works for EnPhase and therefore is biased. Is he otherwise
qualified to be on this list?</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Let me parse one of his statements (see
below). Remember, we are talking about a possible “recall”. Marv
uses his post to prattle on about:</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>“</span></font><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Demand has far
exceeded our expectations.  This has led to challenges with product
availability which may have resulted in misinformation in the field.<font
color=navy><span style='color:navy'>” </span></font></span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The first sentence is a bit of well
crafted propaganda. The first problem EnPhase had is that they discontinued one
product, without sufficient notice to their supply chain. This resulted in
unfulfilled orders, sore distributors, aggravated installers and irate
customers. As to “expectations” we can only guess whether the
statement is factual, as we are not privy to EnPhase’s expectations.</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The second statement about [demand
exceeding expectations leading to] “challenges with product
availability” is also misleading. Lack of [new] product availability was
a consequence to a problematic transition to a contract manufacturer. So
Enphase could not longer deliver the old product and was not able to deliver
the new product either. Under the circumstances, they couldn’t fulfill a
single order.</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Finally, if Marv is talking about a
“recall” being “misinformation in the field”, he may be
correct in so stating. But that’s about it.</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I honestly don’t know if we can
filter marketing (i.e. propaganda) statements from manufacturer
representatives, Michael Welch’s job is tough enough. So if Marv and
others are qualified to post self-serving statements about their
Company’s products, maybe all we can do is to comment on them when we
read them.</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Is anyone as bothered about this as I am?</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>- Peter</span></font><u1:p></u1:p></p>

<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'> </span></font><u1:p></u1:p></p>

<div>

<p class=MsoNormal><font size=2 color="#000066" face=Arial><span
style='font-size:10.0pt;font-family:Arial;color:#000066'> </span></font><u1:p></u1:p></p>

<p class=MsoNormal><u5:shapetype id="_x0000_t75" coordsize="21600,21600" u1:spt="75" u1:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f"><u5:stroke joinstyle="miter"/><u5:formulas><u5:f eqn="if lineDrawn pixelLineWidth 0"/><u5:f eqn="sum @0 1 0"/><u5:f eqn="sum 0 0 @1"/><u5:f eqn="prod @2 1 2"/><u5:f eqn="prod @3 21600 pixelWidth"/><u5:f eqn="prod @3 21600 pixelHeight"/><u5:f eqn="sum @0 0 1"/><u5:f eqn="prod @6 1 2"/><u5:f eqn="prod @7 21600 pixelWidth"/><u5:f eqn="sum @8 21600 0"/><u5:f eqn="prod @7 21600 pixelHeight"/><u5:f eqn="sum @10 21600 0"/></u5:formulas><u5:path u1:extrusionok="f" gradientshapeok="t" u1:connecttype="rect"/><u1:lock u5:ext="edit" aspectratio="t"/></u5:shapetype><u5:shape id="_x0000_s1026" type="#_x0000_t75" alt="" style="position:absolute; margin-left:0;margin-top:0;width:50.25pt;height:60pt;z-index:1; mso-wrap-distance-left:9pt;mso-wrap-distance-top:0;mso-wrap-distance-right:9pt; mso-wrap-distance-bottom:0;mso-position-horizontal:left; mso-position-horizontal-relative:text;mso-position-vertical-relative:line" u1:allowoverlap="f"><u5:imagedata src="cid:image001.gif@01C9F0D3.664FA0B0" u1:title="image003"/><u4:wrap type="square"/></u5:shape><font
size=3 face="Times New Roman"><span style='font-size:12.0pt'><image001.gif></span></font><font
size=1><span style='font-size:9.0pt'>Peter T. Parrish, Ph.D., President<br>
<st1:state u4:st="on"><st1:place u4:st="on">California</st1:place></st1:state> Solar
Engineering, Inc.<br>
<st1:address u4:st="on"><st1:street u4:st="on">820 Cynthia Ave.</st1:street>, <st1:city u4:st="on">Los
Angeles</st1:city>, <st1:state u4:st="on">CA</st1:state> <st1:postalcode u4:st="on">90065</st1:postalcode></st1:address><br>
CA Lic. 854779, NABCEP Cert. 031806-26<br>
<a href="mailto:peter.parrish@calsolareng.com">peter.parrish@calsolareng.com</a> 
<br>
Ph 323-258-8883, <st1:city u4:st="on"><st1:place u4:st="on">Mobile</st1:place></st1:city>
323-839-6108, Fax
323-258-8885                                                                                                  
</span></font><u1:p></u1:p></p>

</div>

<pre><font size=2 color="#000066" face="Courier New"><span style='font-size:
10.0pt;color:#000066'>  <u1:p></u1:p></span></font></pre></div>

<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'></u1:smarttagtype></u1:smarttagtype></u1:smarttagtype></u1:smarttagtype></u1:smarttagtype></u1:smarttagtype><image001.gif></span></font></p>

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