<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Great Allan. <div>That's one kind of reporting I like to see on this list. Thanks for taking the time to let us all know.<br><div><br class="webkit-block-placeholder"></div><div> <span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Lucida Sans'; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><span class="Apple-style-span" style="font-family: Helvetica; font-size: 12px; "><div><div>Kindest Regards,</div><div><br></div><div>Larry Crutcher</div><div>Starlight Solar</div><div>(928) 941-1660</div><div>Renewable Energy Products, Service and Installation</div><div><br></div><div>Mailing Address (NO SHIPPING):</div><div>11881 S Fortuna Rd.</div><div>#210</div><div>Yuma, AZ 85367</div><div><br></div></div><div>Shipping and retail store (NO MAIL):</div><div>2998 Shari Ave </div><div>Yuma, AZ 85365</div></span></div></div></div></div></div><div><br></div></div></span><br class="Apple-interchange-newline"> </div><br><div><div>On Apr 15, 2009, at 12:08 PM, Allan Sindelar wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Lucida Sans'; font-size: 14px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div lang="EN-US" link="blue" vlink="purple"><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial; ">Wrenches,<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial; ">SMA just agreed to swap out under warranty an SB1100 that had failed internally. The unit was invoiced to the customer on 2/17/04, just outside of the original 5-year warranty. Yes, I had to ask for special treatment, but they called back with approval. Not only that, but I was also told that we would be emailed the form for a $100 swapout reimbursement. I had no idea that they still had that program.<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial; ">Laurie in SMA tech support was sharp and very helpful. Since such customer service is increasingly rare, I figure that this good support is worth broadcasting on this list.<o:p></o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial; "><o:p> </o:p></span></font></div><div style="margin-top: 0in; margin-right: 0in; margin-left: 0in; margin-bottom: 0.0001pt; font-size: 12pt; font-family: 'Times New Roman'; "><font size="2" face="Arial"><span style="font-size: 10pt; font-family: Arial; ">Allan at Positive Energy<o:p></o:p></span></font></div></div>_______________________________________________<br>List sponsored by Home Power magazine<br><br>List Address:<span class="Apple-converted-space"> </span><a href="mailto:RE-wrenches@lists.re-wrenches.org" style="color: blue; text-decoration: underline; ">RE-wrenches@lists.re-wrenches.org</a><br><br>Options & settings:<br><a href="http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org" style="color: blue; text-decoration: underline; ">http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org</a><br><br>List-Archive:<span class="Apple-converted-space"> </span><a href="http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org" style="color: blue; text-decoration: underline; ">http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org</a><br><br>List rules & etiquette:<br><a href="http://www.re-wrenches.org/etiquette.htm" style="color: blue; text-decoration: underline; ">www.re-wrenches.org/etiquette.htm</a><br><br>Check out participant bios:<br><a href="http://www.members.re-wrenches.org" style="color: blue; text-decoration: underline; ">www.members.re-wrenches.org</a><br><br></div></span></blockquote></div><br></div></body></html>