<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div>We all have experienced the woes of the latest and greatest, as it tends to offer something that the previous model or another manu did not have. We all know that we are on the bleeding edge of technology, and with that premise in mind, the perfect inverter is the stuff of science fiction, not of engineering. Innovation is about taking some risks and learning from our failures and giving feedback to make things better. We all have clients out there that took risks with us to also be on the bleeding edge. We all learn from our mistakes and for me, this sometimes has been my well to constantly drink from- a resource to learn and like our industry- to share and improve what we are all trying to do- change the world, one clean electron at a time.<br><br>I am also servicing an old client with a
SMA3800- the 4th replacement being delivered this week. Got manu support and they are also learning, by us, their customers, the challenges we all face. They need feedback on what is great and what needs improvement. We have a Astronauts type of obligation and committment to filling in the blanks for them. Sure they all tend to get enthused about pushing products out potentially early, alot because we want them. If we correlelate it to Joels theorem as well, we can wait, but we are all innovators and want to share with the latest and greatest. Most designs, from an engineering perspective are done from a defensive angle anyway, and are usually overly conservative. We all fall short at times in reaching our stated objectives as nothing is perfect, but taking the safe and easy path is a road to a mundance existence..<br><br>If I can steal away a quote from Descartes famous line- Cogito ergo sum (I think, therefore I am) and replace it with Fallor ergo sum
(I fail, therefore I am). We all have nothing to loose but our mediocrity.....so lets continue to innovate and grow and take our lumps and improve on yesterday for a better tomorrow.<br><br>Aloha<br><br>Keith<br></div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><font size="2" face="Tahoma"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Joel Davidson <joel.davidson@sbcglobal.net><br><b><span style="font-weight: bold;">To:</span></b> RE-wrenches <re-wrenches@lists.re-wrenches.org><br><b><span style="font-weight: bold;">Sent:</span></b> Monday, March 30, 2009 6:29:54 AM<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [RE-wrenches] Inverters and their Manufacturers<br></font><br>
<title>Message</title>
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<div><font size="2" face="Arial">We all define beta test units differently. For
example, with cars, I don't buy the first year model so I got the 2001 Prius,
but I did trade it in for the 2006 because it was an improvement over the
earlier models. With inverters, I really like my 11 year old Trace SW4048 but
wanted to expand my system with a batteryless inverter so I got an SMA as they
have tens of thousands of reliable units in the field. Believe me, I was tempted
to buy a US-made inverter, but I read too many wrenches' comments about
problems and do not have the time or money to mess around. Matt's list will
be a valuable tool for flushing out problems.</font></div>
<div><font size="2" face="Arial"></font> </div>
<div><font size="2" face="Arial">Of course you are not going to ask your average
customer to try a new inverter and sign a waiver or whatever you want to
call it. But a lot of customers want the latest-and-greatest widget, so be
honest with them and tell them that you have not installed any or only X number
of what they want. For your average customers, only sell them reliable equipment
backed by reliable companies who work with you to solve problems quickly in the
customer's favor and not out of your pocket.</font></div>
<div><font size="2" face="Arial"></font> </div>
<div><font size="2" face="Arial">Regarding manufacturers, I have been general
manager of 2 PV factories and I know a lot of people in manufacturing of
all kinds of products. Almost all the techie managers are knowledgeable,
dedicated people who really want to make the best product. But problems
happen. The good news is techie managers are great problem solvers. Several
wrenches are working with manufacturers and know how difficult it is to decide
when to pull the trigger to release a new product or to shoot it
down.</font></div>
<div><font size="2" face="Arial"></font> </div>
<div><font size="2" face="Arial">So the next time your customers say they want
the latest technology, tell them the truth. New products have
problems. They can either buy tried-and-true reliable equipment or accept
the responsibility for trying something new.</font></div>
<div><font size="2" face="Arial"></font> </div>
<div><font size="2" face="Arial">Joel Davidson</font></div>
<blockquote style="border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;">
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">----- Original Message ----- </div>
<div style="background: rgb(228, 228, 228) none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;"><b>From:</b>
<a rel="nofollow" title="tump@hughes.net" ymailto="mailto:tump@hughes.net" target="_blank" href="mailto:tump@hughes.net">Tump</a> </div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;"><b>To:</b> <a rel="nofollow" title="re-wrenches@lists.re-wrenches.org" ymailto="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" href="mailto:re-wrenches@lists.re-wrenches.org">'RE-wrenches'</a> </div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;"><b>Sent:</b> Monday, March 30, 2009 9:00
AM</div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;"><b>Subject:</b> Re: [RE-wrenches] Inverters and
their Manufacturers</div>
<div><br></div>
<div><font size="2" face="Arial">But seriously, how about getting in writing
from the customer that he/she is getting the opportunity to use a
new inverter design with new features<font size="3" face="Times New Roman"> </font>but may also have some unknown design issues that could,
from time to time, require attention? <span class="640262815-30032009"><font color="#0000ff"> </font></span></font></div>
<div><font size="2" face="Arial"><span class="640262815-30032009"></span></font> </div>
<div><font size="2" color="#0000ff" face="Arial"><span class="640262815-30032009">At
what point does an inverter, cc or other BOS components become something other
then a <font color="#000000">"the latest-and-greatest gadget in the beta-testing
process."</font></span></font></div>
<div><font size="2" color="#0000ff" face="Arial"><span class="640262815-30032009">IF
we are to install components that have " <font color="#000000">have some
unknown design issues that could, from time to time, require attention?
"<font color="#0000ff">when do we</font> </font><font color="#0000ff">have the
understanding & the willingness from the manus to be compensated.Do we too
sign something from the manufacture? Hey no problem I'll travel 200 miles
& install your product cause you told me it wasn't too
reliable.</font></span></font></div>
<div><font size="2" color="#0000ff" face="Arial"><span class="640262815-30032009">I
don't think that the issue we are talking about is/ are Bata test
components.</span></font></div>
<div><font size="2" color="#0000ff" face="Arial"><span class="640262815-30032009"> You can't tell me that the manufactures have
just had isolated incidents of product failure that they have chosen to
ignore.</span></font></div>
<div><font size="2" color="#0000ff" face="Arial"><span class="640262815-30032009">We
the installers, are the folks who have our reputations compromised by
component failures.</span></font></div>
<div><font size="2" color="#0000ff" face="Arial"><span class="640262815-30032009">I
can't wait for my next customer to hear that they need to sign a paper
indicating that the products might work , might not, but solar is reaaalllly
reliable.</span></font></div>
<div><font size="2" color="#0000ff" face="Arial"><span class="640262815-30032009">Again I DO NOT put all the blame on the manufactures
but having a qc guideline not only for installations but warrantee issues.This
just might be a better way to prevent problems & then to fix issues that
arise due to product failure in which that both parties agree
on.</span></font></div>
<div><font size="2" color="#0000ff" face="Arial"><span class="640262815-30032009"><span class="640262815-30032009">What you did w/ Omni
is exactly what I am talking about.</span></span></font></div>
<div><font size="2" color="#0000ff" face="Arial"><span class="640262815-30032009"><span class="640262815-30032009">These issues are not
new to the industry but getting the manufactures to discuss & work on
guide lines for testing for failures in the field & compensating those
individuals that comply w/ the test process in order
to address these issues IS!</span></span></font></div>
<div><font size="2" color="#0000ff" face="Arial"><span class="640262815-30032009"> NO sarcasm intended.</span></font></div>
<div><font size="2" face="Arial"><span class="640262815-30032009"></span></font> </div>
<div><font size="2" face="Arial"><span class="640262815-30032009"></span></font> </div>
<div></div>
<div><font size="2" face="Tahoma">-----Original Message-----<br><b>From:</b>
re-wrenches-bounces@lists.re-wrenches.org
[mailto:re-wrenches-bounces@lists.re-wrenches.org] <b>On Behalf Of </b>Joel
Davidson<br><b>Sent:</b> Monday, March 30, 2009 10:50 AM<br><b>To:</b>
RE-wrenches<br><b>Subject:</b> Re: [RE-wrenches] Inverters and their
Manufacturers<br><br></font></div><font size="2" face="Tahoma"></font>
<blockquote dir="ltr" style="margin-right: 0px;">
<div><font size="2" face="Arial">Not buying equipment that does not work. Excuse
my sarcasm, but what a concept. </font><font size="2" face="Arial">How about not
pushing manufacturers to release their products
prematurely? No one on this list would ever do that - more
sarcasm.</font></div>
<div> </div>
<div><font size="2" face="Arial">But seriously, how about getting
in writing from the customer that he/she is getting the
opportunity to use a new inverter design with new
features</font> <font size="2" face="Arial">but may also have some unknown
design issues that could, from time to time, require attention? In
conjunction with the customer warning, get the manufacturer's
cooperation to share call-back and repair or replacement costs. In
other words, involve your customers who want the latest-and-greatest gadget
in the beta-testing process.</font></div>
<div><font size="2" face="Arial"></font> </div>
<div><font size="2" face="Arial">Some of you heard this story before, but it is
worth repeating. Several years ago, I did a project with 250 Omnion
inverters. Omnion inverters were not very reliable but they were all we
had at the time. Infant mortality rate was over 6%. The manufacturer
blamed the installers and I blamed inadequate factory final
testing. Hans Myers, Omnion owner, was a good engineer and a reasonable guy.
He agreed to switch from 8 hours factory burn-in to 3 days burn-in before
shipping. I agreed to have installers follow a specific installation
procedure (send for copy off-list) and sign-off on their installation.
Infant mortality rate dropped to 0%. Lesson learned: work with your
suppliers to the benefit of your customers and your bottom
line.</font></div>
<div><font size="2" face="Arial"></font> </div>
<div><font size="2" face="Arial">Joel Davidson</font></div>
<div><font size="2" face="Arial"></font> </div>
<blockquote style="border-left: 2px solid rgb(0, 0, 0); padding-right: 0px; padding-left: 5px; margin-left: 5px; margin-right: 0px;">
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">----- Original Message ----- </div>
<div style="background: rgb(228, 228, 228) none repeat scroll 0% 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial; font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;"><b>From:</b>
<a rel="nofollow" title="tump@hughes.net" ymailto="mailto:tump@hughes.net" target="_blank" href="mailto:tump@hughes.net">Tump</a> </div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;"><b>To:</b> <a rel="nofollow" title="re-wrenches@lists.re-wrenches.org" ymailto="mailto:re-wrenches@lists.re-wrenches.org" target="_blank" href="mailto:re-wrenches@lists.re-wrenches.org">'RE-wrenches'</a> </div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;"><b>Sent:</b> Monday, March 30, 2009 4:34
AM</div>
<div style="font-family: arial; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;"><b>Subject:</b> Re: [RE-wrenches] Iverters
and their Manufacturers COMPENSATIONcheck list?</div>
<div><br></div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial">Perhaps this might be an additional reason to really work on the
installer's guild. </font></span></div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial">If this trend continues (it hasn't changed since the beginning)
then we as a group might single out one Manu per month & NOT purchases
their product. </font></span></div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial">Two things might happen; </font></span></div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial">1)They might then have the time to actually build products that
have a bit better reliability .</font></span></div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial">2) If there is a problem WHEN we start to buy their product
the Manu's realize WE the installers, who SELL & INSTALL their
products + put food on their tables, have THE POWER to
affect their bottom line as they do w/ ours due to lost opportunity
costs & expenses incurred while replacing faulty
equipment.</font></span></div>
<div><span class="468075210-30032009">
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial">Probably wouldn't take too long for one of the manufactures to
hear from their distributors that they are not selling
anything.</font></span></div></span></div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial"></font></span> </div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial"></font></span> </div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial">I will NOT say that all the problems are due to Manu's
problems.</font></span></div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial">I know that I am guilty of not ALWAYS checking the basics &
blaming things that ARE NOT fault of the Manu's but loose wires that. "I
swear I checked or my wires never loosened up".</font></span></div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial">Many of us have offered suggestions regarding trouble shooting
issues in the past & Bill B has put together a "installers check
list''.How about it Bill?, knowing you, this is something you put together
back at PVusa oh those many years ago</font></span></div>
<div><span class="468075210-30032009">
<div><font face="Arial"><font color="#0000ff"><font size="2"><span class="468075210-30032009">This</span> could be the start of a way to
finally develop a industry wide & Manu. accepted check list to
properly assess an issue & then
the fix.</font></font></font></div>
<div><span class="468075210-30032009"><font size="2" color="#0000ff" face="Arial">How about is you manufactures, think this may be a way to
compensate the installers that DO have an issue w/ your products
& not their installations.</font></span></div></span></div>
<blockquote dir="ltr" style="margin-right: 0px;">
<div></div>
<div class="OutlookMessageHeader" dir="ltr" align="left" lang="en-us"><font size="2" face="Tahoma">-----Original Message-----<br><b>From:</b>
re-wrenches-bounces@lists.re-wrenches.org
[mailto:re-wrenches-bounces@lists.re-wrenches.org] <b>On Behalf Of
</b>Peter Parrish<br><b>Sent:</b> Friday, March 27, 2009 5:59
PM<br><b>To:</b> 'RE-wrenches'<br><b>Subject:</b> [RE-wrenches] Iverters
and their Manufacturers<br><br></font></div>
<div class="Section1">
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">I don’t know about the rest of
this group, but we have noticed a steady increase in inverter warranty
calls. It used to be one a year; then things started to increase to the
point of at least one per-month. In the beginning it was the just the
GEC-1000s, then the SMA EEPROM debacle, followed by the Fronius IG
firmware problem, followed by the Xantrex GT “controlled flight into
terrain”. Now both Outback systems we have installed recently have gone
down (#@!?*). We are finding that most manufacturers are essentially
indifferent to installers who are an integral part of their warranty
obligation and are doing a poor job of supporting installers for a
variety of reasons, to wit:</span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal" style="margin-left: 0.5in;"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">(1)<font size="1" face="Times New Roman"><span style="font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></font></span></font><font color="black"><span style="color: black;">Outback will not reimburse installers period. Not
for anything that they do. They require that equipment be removed and
sent to WA for repair or replacement, or will ship replacement parts
when the problem is obvious, but that’s it. We have had one repair last
month and are facing a second in April. We paid extra for the CEC-grade
warranty, and I expected more. Based on this experience, I will not
recommend or sell Outback equipment, until this policy
changes.</span></font></p>
<p class="MsoNormal" style="margin-left: 0.5in;"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">(2)<font size="1" face="Times New Roman"><span style="font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></font></span></font><font color="black"><span style="color: black;">Xantrex lost a returned GT inverter! They began
dunning us for it. We had the RMA on file but didn’t bother to write
down the tracking number from the Xantrex-generated UPS label (what am I
going to do with an inverter that won’t invert?). So not only will they
not process our request for reimbursement, they “want their inverter
back”.</span></font></p>
<p class="MsoNormal" style="margin-left: 0.5in;"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">(3)<font size="1" face="Times New Roman"><span style="font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></font></span></font><font color="black"><span style="color: black;">SMA didn’t want to honor payment on a service call
for an EEPROM swap out, even though I had an email from one of their
techies promising just that. After I produced the smoking gun, they
pointed out that we were about six weeks late in sending in the
reimbursement paperwork – they weren’t going to pay us. They’ve taken a
legally defensible position, but it makes for terrible public
relations.</span></font></p>
<p class="MsoNormal" style="margin-left: 0.5in;"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">(4)<font size="1" face="Times New Roman"><span style="font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></font></span></font><font color="black"><span style="color: black;">I thought Fronius might the only cowboy wearing a
white hat, but no. They want us to wait a month before reimbursing not
us but our distributor who only had the misfortune of selling us bad
merchandise. How we manage (and when) to get reimbursed from our
distributor, only time will tell, but I bet they won’t cut us a
check.</span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">But I am saving my best story for
last…</span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal" style="margin-left: 0.5in;"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">(5)<font size="1" face="Times New Roman"><span style="font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; font-size: 7pt; line-height: normal; font-size-adjust: none; font-stretch: normal; -x-system-font: none;">
</span></font></span></font><font color="black"><span style="color: black;">Xantrex II: we had a terrible time getting an
XW6048 to work properly (the details are unimportant, except to say the
design was spot on). I made six service calls after installing it last
Summer. I did a firmware upgrade, tightened even terminal and wiggled
every wire I could. I checked the module connections and the PV combiner
box. We programmed and reprogrammed every possible system parameter, to
no avail. After about 4 months (5?), I refused to make any more service
calls without a Xantrex technician at my side, and the customer
threatened to see an attorney. Xantrex eventually sent a technician down
to Los Angeles and administered another firmware upgrade and the system
settled down. Do you think they are willing to pay for any of our
post-install service calls? </span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">I don’t switch vendors very often
or without good reason, but I don’t expect to sell another Outback based
system, nor do I expect to sell another GT. I am trying to convince my
salesmen to sell the Sunny Island system over the Xantrex XW product
(for a number of reasons) even though it is a more expensive
proposition. </span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">Is the following too much to ask
for? </span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">- Superior, real-time technical
support in the field, including generation of an RMA on the
spot</span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">- Replacement equipment promptly
shipped with prepaid shipping labels for the return of the defective
item.</span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">- Receipt of defective equipment
by the manufacturer, triggers installer payment without the requirement
of submitting a separate invoice.</span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">- Direct payment to company
servicing the equipment, within 30 days of the
service.</span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">I am not aware of a single Company
out there which meets the above four criteria, but I haven’t looked
closely at PVP or some of the others. All other things being equal, I
would really like to get behind a manufacturer of quality inverters who
also treats installers as partners in the warranty department, and be
able to extol their virtues to customers. In the next breath, I will
patiently explain to the prospective customer the hazards of purchasing
an inverter from a Company that does not have a sound and equitable
warranty policy.</span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">Any thoughts? And let’s remember,
at least on this list, they are all listening…</span></font></p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;"></span></font> </p>
<p class="MsoNormal"><font size="3" color="black" face="Times New Roman"><span style="font-size: 12pt; color: black;">- Peter</span></font></p>
<p><font size="2" color="navy" face="Arial"><span style="font-size: 10pt; color: navy; font-family: Arial;">Peter T.
Parrish, Ph.D., President<br>California Solar Engineering, Inc.<br>820
Cynthia Ave., Los Angeles, CA 90065<br>Ph 323-258-8883, Mobile
323-839-6108, Fax 323-258-8885<br>CA Lic. 854779, NABCEP Cert.
031806-26<br>peter.parrish@calsolareng.com</span></font><font size="2" color="blue" face="Arial"><span style="font-size: 10pt; color: blue; font-family: Arial;">
</span></font></p>
<p class="MsoNormal"><font size="3" face="Times New Roman"><span style="font-size: 12pt;"></span></font> </p></div></blockquote>
<p>
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