<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.2800.1619" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#ffffff>
<DIV><FONT face=Arial size=2>More power to you, William. There is no question in
my mind that this is one reason you are successful. Your comments should be
required reading.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Bill Loesch<BR>Solar 1 - Saint Louis Solar<BR>314
631 1094</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>"If the client does not understand the ethics involved, or is not ethical,
I'd just as soon not work for them.<BR></DIV>
<DIV> "My approach in similar situations is to remain calm, present the
dilemma and supporting documentation in writing and let the customer
decide: Does he want the job done properly with your services or
improperly without your services. I have observed a few structural
engineers and other professionals that exhibit a very professional demeanor and
I have used them as role models. These are the men/women that earn good
money and are above reproach. This is the reputation I want to
cultivate.<BR><BR>Respectfully,<BR><BR>William Miller"<BR></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=wrmiller@charter.net href="mailto:wrmiller@charter.net">William
Miller</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=re-wrenches@lists.re-wrenches.org
href="mailto:re-wrenches@lists.re-wrenches.org">RE-wrenches</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Thursday, February 05, 2009 2:24
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [RE-wrenches] Professional
conduct</DIV>
<DIV><BR></DIV><FONT size=3>Colleagues:<BR><BR>Of course, this dilemma has
probably existed since the Romans bid on the first chariot. You need to
present a design to the client to prove you have a plan in order to sell the
job, but you can not prevent the client from using your design to shop
contractors. There is not a lot you can do about this. I let these
clients go without much regret. If the client does not understand the
ethics involved, or is not ethical, I'd just as soon not work for
them.<BR><BR>It is a fine line on what documentation you present to the
client. We try to be generic during bidding and vert specific during
contracting. Once the client is ready to sign a contract, we want it
made clear exactly where the modules will be installed and specify any
exclusions.<BR><BR>This discussion got me thinking about the cast iron pipe
top-of-pole mount problem discussed here recently. Someone suggested
smashing the customer's pipe and someone else wanted to tell the customer
off. I don't believe either idea is productive or professional. My
approach in similar situations is to remain calm, present the dilemma and
supporting documentation in writing and let the customer decide: Does he
want the job done properly with your services or improperly without your
services. I have observed a few structural engineers and other
professionals that exhibit a very professional demeanor and I have used them
as role models. These are the men/women that earn good money and are
above reproach. This is the reputation I want to
cultivate.<BR><BR>Respectfully,<BR><BR>William
Miller<BR><BR> <BR><BR><BR><BR>
<BLOCKQUOTE class=cite cite="" type="cite">>You guessed<BR>> it, they
showed our detailed proposal to the other firm who then proposed<BR>> the
exact same system we proposed, item for item, except they lowered<BR>>
their price about 1/2%. Yes, we lost the
job.<BR>><BR>> No, its not only not a good idea to give out this cost
information, but<BR>> its also not a good idea to give out a detailed
parts list breakout. If<BR>> the client wants another bid, then go
for it, only let the competition<BR>> have to go to the same trouble you
did to figure out what parts and sizes<BR>> of equipment will be
needed.</FONT></BLOCKQUOTE>
<P>
<HR>
<P></P>_______________________________________________<BR>List sponsored by
Home Power magazine<BR><BR>List Address:
RE-wrenches@lists.re-wrenches.org<BR><BR>Options &
settings:<BR>http://lists.re-wrenches.org/options.cgi/re-wrenches-re-wrenches.org<BR><BR>List-Archive:
http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org<BR><BR>List
rules & etiquette:<BR>www.re-wrenches.org/etiquette.htm<BR><BR>Check out
participant bios:<BR>www.members.re-wrenches.org<BR><BR>
<P>
<HR>
<P></P>No virus found in this incoming message.<BR>Checked by AVG.
<BR>Version: 7.5.552 / Virus Database: 270.10.17/1934 - Release Date: 2/4/2009
8:24 AM<BR></BLOCKQUOTE></BODY></HTML>