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<p class=MsoNormal><span style='color:blue'>Good tactic…<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:blue'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-family:"Constantia","serif";color:black'>Roger
Dixon<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-family:"Constantia","serif";color:black'>Skylands
Renewable Energy, LLC<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-family:"Constantia","serif";color:black'>908.337.2057
cell<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-family:"Constantia","serif";color:black'>908.730.6474
fax<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-family:"Constantia","serif";color:black'>roger.dixon@att.net<o:p></o:p></span></b></p>
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<p class=MsoNormal><span style='color:blue'><o:p> </o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> re-wrenches-bounces@lists.re-wrenches.org
[mailto:re-wrenches-bounces@lists.re-wrenches.org] <b>On Behalf Of </b>Allan
Sindelar<br>
<b>Sent:</b> Monday, February 02, 2009 4:01 PM<br>
<b>To:</b> ryan@solar4maine.com; 'RE-wrenches'<br>
<b>Subject:</b> Re: [RE-wrenches] dpw top of pole mount pipe problems<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>Ryan,<o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>You have answered your own
questions.<o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>1) "he has been a very high
maintenance customer". Been there, done that, even fired a few HMCs over
the years.<o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>2) "i can waive the labor cost
and tell him to find someone else at this point". Do it.<o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>One more suggestion: You have
received a consistent and clear set of Wrenches responses to your inquiry. Copy
and paste all of them into a single memo to your customer, editing to keep
only the names and towns of the respondents. Then it's not just you arbitrarily
deciding not to take on this job. A national team of solar installation
professionals is backing up your decision. He'll get the message.<o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>I have done this several times over
the years. I sometimes purposely phrase my questions to the list knowing
that I may collate the responses and give them to the client.<o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>Allan at Positive Energy<o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'> <o:p></o:p></p>
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<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>-----Original
Message-----</span><o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>Wrenches i have a customer that wanted to
install a dpw top of pole mount for 18 sharp 180 watt panels. he installed his
own pipe and even after several reminders by me and a signed contract stating
shcedule 80 8 inch steel pipe he installed a 8 inch cast iron water main.<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>My dilemma is this he claims to wave my
liability in this install but he has been a very high maintnence customer and
seems to forget everything we talk about or he signs. so would you go ahead
with the install or is the cast iron going to shear off and the rack fall over?<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><span style='font-size:10.0pt;
font-family:"Arial","sans-serif"'>financially i have met my obligations with
the customer i can wave the labor cost and tell him to find someone else at
this point if need be i dont want to be liable for spilling 18 panels on the
ground and my insurance wouldnt cover it as we went against dpw's
recomendations<o:p></o:p></span></p>
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