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<div class=Section1>
<p class=MsoNormal><font size=2 color="#c00000" face=Arial><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#C00000'>I am curious, as a somewhat green off-grid
installer, are those of you having such bad luck w/ the AGS/MATE using a GSCM,
such as the Atkinson products?<span style='mso-spacerun:yes'> </span>Or just
relying on the OB relay and two wire start <span class=SpellE>gennies</span>?<span
style='mso-spacerun:yes'> </span>I seem to be having better luck than
others thus far (knock on wood) w/ our off-grid installs that use the AGS
function.<span style='mso-spacerun:yes'> </span>Just wondering if one
method is better or not…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#c00000" face=Arial><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#C00000'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#c00000" face=Arial><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#C00000'>Cheers,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#c00000" face=Arial><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#C00000'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 color="#c00000" face=Arial><span
style='font-size:12.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:
"Times New Roman";color:#C00000;mso-no-proof:yes'>Eric R. Andrews<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color=black face="Arial Rounded MT Bold"><span
style='font-size:8.0pt;font-family:"Arial Rounded MT Bold","sans-serif";
mso-fareast-font-family:"Times New Roman";mso-bidi-font-family:Arial;
color:black;mso-no-proof:yes'>NABCEP Certified PV Installer<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=5 color="#c00000" face="Bauhaus 93"><span
style='font-size:16.0pt;font-family:"Bauhaus 93";mso-fareast-font-family:BatangChe;
mso-bidi-font-family:Andalus;color:#C00000;mso-no-proof:yes'>Eco Solar, Inc.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=1 color="#c00000" face=Arial><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";mso-fareast-font-family:
"Times New Roman";color:#C00000;mso-no-proof:yes'>Klamath Falls, OR 97601<o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color="#c00000" face=Arial><span
style='font-size:11.0pt;font-family:"Arial","sans-serif";mso-bidi-font-family:
"Times New Roman";color:#C00000'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 color=black face=Tahoma><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif";mso-fareast-font-family:
"Times New Roman";color:windowtext;font-weight:bold'>From:</span></font></b><font
size=2 color=black face=Tahoma><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
mso-fareast-font-family:"Times New Roman";color:windowtext'>
re-wrenches-bounces@lists.re-wrenches.org
[mailto:re-wrenches-bounces@lists.re-wrenches.org] <b><span style='font-weight:
bold'>On Behalf Of </span></b>Christopher Freitas<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, December 23, 2008
11:48 AM<br>
<b><span style='font-weight:bold'>To:</span></b> RE-wrenches<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [RE-wrenches]
Generartor Auto-Start Issues<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 color="#006600" face="Times New Roman"><span
style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'>Season’s Greetings
– </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'>We have been having severe
weather in the NW since last week and we elected to close OutBack today due to
the snowy roads. I am actually traveling but will check for messages for
the remainder of the holiday break. Fell free to email me directly if you
have any tech support questions that require immediate response. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'>I am glad to see that this
discussion of automatic generator start issues include the experience about
having the customer being completely reliant on the system operating completely
unattended. I think doing this is asking for trouble. The auto
generator start systems built into all of the inverter systems should be viewed
as a convenience device – not as a comprehensive “bullet-proof
system” which will operate 100% of the time. A complete generator
management system can be installed which will provide that level of reliable
operation – but it would require much more complexity and cost – I
think most people would not be willing to pay for the cost and maintenance
required to ensure 100% reliability. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'>I have been involved with
trouble-shooting probably well over 100 generator auto-start systems over the
years – and I have always been amazed at the level of complexity that can
occur. Often the inverter system is viewed as the
“problem” when the real problem turns out to be something
else. Seldom has the generator selected been designed for such a
critical application or has it been properly maintained. Often the relays
used in the system are not the right type – people often use
cadmium-oxide contacts when dry circuit rated gold contact relays are
required. Many times the generator can’t handle the low
temperatures and start reliably. Or the quality of the fuel is poor from
long term storage, etc…. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'>If the customer expects
100% reliability – a redundant stand alone auto-start system should be
installed as a backup – and the system really should include a second
generator – and many additional protective circuits such as excessive run
timers and of course “murphy switches” (low oil / over temp shutdown
system). The system should be designed to alert the system operator of an
error and fail in a operational mode – i.e. running the generator until
the system can be operated manually or repaired. This will result in
excessive fuel usage unfortunately. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'>OutBack has built up a
well trained customer service group which assists homeowners and
installers with generator start system every day. The majority of the
time the reason for the problem is figured out – but there are times
where problems can be very difficult to determine – especially if they
are intermittent or not repeatable. Since we are not able to be on-site
we are only able to certain things to assist with trouble shooting the system.
We often provide replacement parts “just in case” they
are the problem… and more often then not it doesn’t solve the
problem because the real issue is somewhere else. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'>As with any complex system
– there are always “surprises” that occur – we have
updated the software in the MATE a number of times to address unusual
circumstances and unexpected combinations of events. We upgrade the
software at no charge and always advise using the latest available MATE
software when trouble-shooting and auto generator start problems. </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'>Happy Solstice and a New
Solar Year! </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=navy face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:navy'> </span></font><o:p></o:p></p>
<div>
<p class=MsoNormal><font size=3 color=black face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:black'>Christopher</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:navy'> </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=black face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:black'>Christopher Freitas</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=black face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:black'>Director of
Research and Development </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=black face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:black'>OutBack Power Systems,
Inc.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:navy'><a
href="mailto:cfreitas@outbackpower.com"><font size=3 color=black><span
style='font-size:12.0pt;color:black'>cfreitas@outbackpower.com</span></font></a></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=black face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:black'>Tel 360 435 6030</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 color=black face=Arial><span style='font-size:
12.0pt;font-family:"Arial","sans-serif";color:black'>Cell 360 202 4239</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:navy'>19009 62<sup>nd</sup> Ave
NE </span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:navy'>Arlington WA 98223 USA</span></font><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:"Arial","sans-serif";color:navy'><a
href="http://www.outbackpower.com/"><font size=3 color=black><span
style='font-size:12.0pt;color:black'>www.outbackpower.com</span></font></a></span></font><o:p></o:p></p>
</div>
</div>
<pre><font size=2 face="Courier New"><span style='font-size:10.0pt'>MESSAGE CONFIDENTIALITY NOTICE:<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'>This message (including attachments) is covered by the Electronic Communication Privacy Act, 18 U.S.C. sections 2510-2521, is confidential, and may also be protected by attorney-client or other privilege. If you believe that it has been sent to you in error, please do not read it. If you are not the intended recipient,you are hereby notified that any retention, dissemination, distribution, or copying of this communication is strictly prohibited.<span style='mso-spacerun:yes'> </span>Please reply to the sender that you have received the message in error, then delete it. Thank you.<o:p></o:p></span></font></pre><pre><font
size=2 face="Courier New"><span style='font-size:10.0pt'><o:p> </o:p></span></font></pre></div>
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