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<DIV><SPAN class=609342201-22122008>Jay, </SPAN></DIV>
<DIV><SPAN class=609342201-22122008>Don't know yet. This was a recent
fix.</SPAN></DIV>
<DIV><SPAN class=609342201-22122008>Allan</SPAN></DIV>
<DIV><SPAN class=609342201-22122008></SPAN> </DIV>
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR></FONT></DIV>Hi Allan,
<DIV>So once the customer has done this, it never happens again?</DIV>
<DIV>jay</DIV>
<DIV>peltz power</DIV>
<DIV><BR></DIV>
<DIV><BR>
<DIV>
<DIV>On Dec 17, 2008, at 12:04 PM, Allan Sindelar wrote:</DIV><BR
class=Apple-interchange-newline>
<BLOCKQUOTE type="cite"><SPAN class=Apple-style-span
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<DIV><SPAN class=890025719-17122008>Wrenches,</SPAN></DIV>
<DIV><SPAN class=890025719-17122008>On the issue of Outback Mates failing to
control the AGS function properly, I forwarded a few of the recent posts to
one of our off-grid clients who has a two-year-old quad-stack with 4.4kW PV
and a 20kW Onan generator with two-wire start. This client is very sharp. He
sent a description of the solution that worked for him. He has not swapped his
Mate for a newer one.</SPAN></DIV>
<DIV><SPAN class=890025719-17122008>Allan at PosE</SPAN></DIV>
<DIV><SPAN class=890025719-17122008></SPAN> </DIV>
<DIV></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2>-----Original Message-----<BR><B>From:</B> <SPAN
class=890025719-17122008><FONT face="Times New Roman"
size=3> </FONT></SPAN></FONT></DIV>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left><FONT
face=Tahoma size=2><FONT face="Times New Roman"
size=3></FONT></FONT> </DIV><FONT face=Tahoma size=2></FONT>
<DIV class=Section1>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">I assumed that it was
a software bug, so I did my best to force the software to “rethink.”
First, I tried unplugging the Mate and plugging it back in. That did not
work. Then I did this, and it has been working fine
since:</SPAN></FONT></DIV>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">1. put generator AGS
in manual-off;</SPAN></FONT></DIV>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">2. reset the
setpoints away from where they were, including setting the 2 minute point
above where the batteries were currently sitting so I could monitor whether
the auto-start was working;</SPAN></FONT></DIV>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">3. put AGS to “auto”
– exit with “okay”;</SPAN></FONT></DIV>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">4. found that the
generator started properly;</SPAN></FONT></DIV>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">5. let the generator
run till it turned off by itself;</SPAN></FONT></DIV>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">6. reset the
setpoints back to the settings I actually wanted them at;</SPAN></FONT></DIV>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">7. turn off AGS and
turn AGS back on.</SPAN></FONT></DIV>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Also, on the various
AGS pages, even if a setting is what I want it to be, I always hit “okay”
instead of just moving past it.</SPAN></FONT></DIV>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Seems that Outback
ought to test my simple fix and if it works consistently, put out at least a
bulletin on it. But of course, we still don’t know how it got stuck in
that bug.</SPAN></FONT></DIV>
<DIV
style="FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: 'Times New Roman'"><FONT
face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">-fred</SPAN></FONT></DIV></DIV></DIV></SPAN></BLOCKQUOTE></DIV></DIV></BODY></HTML>