<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi Allan,<div><br></div><div>So once the customer has done this, it never happens again?</div><div><br></div><div>jay</div><div><br></div><div>peltz power</div><div><br></div><div><br><div><div>On Dec 17, 2008, at 12:04 PM, Allan Sindelar wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div lang="EN-US" vlink="blue" link="blue" style="word-wrap: break-word; "><div><span class="890025719-17122008">Wrenches,</span></div><div><span class="890025719-17122008">On the issue of Outback Mates failing to control the AGS function properly, I forwarded a few of the recent posts to one of our off-grid clients who has a two-year-old quad-stack with 4.4kW PV and a 20kW Onan generator with two-wire start. This client is very sharp. He sent a description of the solution that worked for him. He has not swapped his Mate for a newer one.</span></div><div><span class="890025719-17122008">Allan at PosE</span></div><div><span class="890025719-17122008"></span> </div><div></div><div class="OutlookMessageHeader" lang="en-us" dir="ltr" align="left"><font face="Tahoma" size="2">-----Original Message-----<br><b>From:</b> <span class="890025719-17122008"><font face="Times New Roman" size="3"> </font></span></font></div><div class="OutlookMessageHeader" lang="en-us" dir="ltr" align="left"><font face="Tahoma" size="2"><font face="Times New Roman" size="3"></font> </font></div><font face="Tahoma" size="2"></font><div class="Section1"><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">I assumed that it was a software bug, so I did my best to force the software to “rethink.” First, I tried unplugging the Mate and plugging it back in. That did not work. Then I did this, and it has been working fine since:</span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">1. put generator AGS in manual-off;</span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">2. reset the setpoints away from where they were, including setting the 2 minute point above where the batteries were currently sitting so I could monitor whether the auto-start was working;</span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">3. put AGS to “auto” – exit with “okay”;</span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">4. found that the generator started properly;</span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">5. let the generator run till it turned off by itself;</span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">6. reset the setpoints back to the settings I actually wanted them at;</span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">7. turn off AGS and turn AGS back on.</span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">Also, on the various AGS pages, even if a setting is what I want it to be, I always hit “okay” instead of just moving past it.</span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">Seems that Outback ought to test my simple fix and if it works consistently, put out at least a bulletin on it. But of course, we still don’t know how it got stuck in that bug.</span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; ">-fred</span></font></div><p class="MsoNormal" style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; "></span></font> </p><p class="MsoNormal" style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Arial" color="navy" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial; "></span></font> </p><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; ">-----Original Message-----<br><b><span style="font-weight: bold; ">From:</span></b><span class="Apple-converted-space"> </span>Allan Sindelar [<a href="mailto:allan@positiveenergysolar.com" style="color: blue; text-decoration: underline; ">mailto:allan@positiveenergysolar.com</a>]<span class="Apple-converted-space"> </span><br></span></font></div><div style="font-size: 12pt; margin-top: 0in; margin-right: 0in; margin-bottom: 0pt; margin-left: 0in; font-family: 'Times New Roman'; "><br></div></div></div></span></blockquote></div></div></body></html>