They were very helpful when I requested the ability to run the software on
my second computer. They supplied the appropriate passwords and keys, etc.
They seemed very responsive and reasonable. You do need to go though this
for each computer, as they don't want people "mass copying" the software and
distributing it. Once I went though it once for the second computer, it has
run flawlessly.

On 11/30/06, Jeff Yago <jryago@netscape.com> wrote:
>
>
> As Michael Welch will be the first to confirm, I am no expert on setting
> up computer systems and never seem to be able to access my profile without
> his help when its time to update.   However, having said that I am wondering
> is any of you are using the SOlar Design Studio by Maui Software and if you
> had any problems setting it up.
>
> We have been having endless problems getting the software to load as we
> cannot get past the software protection and password issues.   We have
> contacted Maui Software numerious times and all we receive is more password
> hoops to jump through.  Having developed software back in the early DOS and
> Fortran days, I understand the need to reduce software theft, but so far
> they have sent me emails referring to needing a "Purchase Key" , a "Product
> ID" , a "Product Key" , a "User Name" , then I will get a "Password" after I
> send them the serial number for my hard drive.
>
> After several more days of back and forth emails we finally received what
> we were told was the correct combination of secret decoder ring settings to
> install the program, only to find it will not actually run due to a run-time
> error which states "we do not have the approate license to run this
> function".
>
> When I reported this problem to Maui Software their only help was to
> suggest that maybe we should buy another computer!    Since our computers
> are state-of-the-art, I would like to know what your experience has been
> with this software product and if I am the only one having these kinds of
> problems?   Also, any real help would be appreciated as I clearly am not
> getting that from them.
>
> Jeff Yago
> Dunimis Technology Inc.
>
>
>
>
> _____________________________________________________________
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-- 
Best,
Bill Roush, Black & Veatch Renewables
billroush@gmail.com
913-458-8327

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