[RE-wrenches] Sol-Ark warranty team: "Guess you'll need to mount a new gutter box"

Sat Feb 28 09:28:58 PST 2026

Ive had good luck with Zonna as a source for legacy boards... though new
g/vfx fet boards may be getting scarce..

On Sat, Feb 28, 2026, 9:20 AM Nick Lucchese via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Scot and any others considering EG4,
>
> Strongly consider taking this migration choice of equipment to a
> manufacturer that has supported us for decades, Midnite Solar/Power. The
> AIO has been great for many of us and keeps getting better all the time. I
> understand some of you are not bothered by the behemoth known as
> EG4/Signature and their Outback ownership but as a group
> of longtime Wrenches we need to acknowledge their efforts of undermining
> the decades of systems we've installed meticulously on thousands of
> important households across the continent. Sending rebuildable equipment to
> e-waste is not and has never been acceptable nor is the argument that open
> loop communications is prone to more problems than close loop. Think wisely
> before you hand your future liabilities to a company that is undermining
> your legacy. For well over 20 years Midnite Solar and everyone involved
> with the company has never let many of us down and Midnite Power is
> following in the footsteps.
>
> I understand that manufacturers cannot indefinitely commit the resources
> to keep a product alive. Not only can I no longer find most board
> replacements for legacy VFX inverters but Showalter's handling of
> everything Outback might be the most disrespectful things anyone in our
> industry has ever done to our decades of work.
>
> Nick
>
>
> Howard Scot Arey via RE-wrenches
> Feb 27, 2026, 5:38 PM (14 hours ago)
> to *Howard*, Jerry, RE-wrenches
> Good to know of the good support from EG4. Have never installed one
> before. But I will.
>
> *Howard "Scot" Arey*
> *Owner, Solar CenTex*
>
> NABCEP PV Installation Professional
> TECL 29755
> 254-300-1228
>
> On Fri, Feb 27, 2026 at 5:38 PM Howard Scot Arey via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>> Good to know of the good support from EG4. Have never installed one
>> before. But I will.
>>
>> *Howard "Scot" Arey*
>> *Owner, Solar CenTex*
>>
>> NABCEP PV Installation Professional
>> TECL 29755
>> 254-300-1228
>>
>> ------------------------------
>> *From:* Jerry Shafer <jerrysgarage01 at gmail.com>
>> *Sent:* Friday, February 27, 2026 6:47:51 PM
>> *To:* RE-wrenches <re-wrenches at lists.re-wrenches.org>
>> *Cc:* scot.arey at solarcentex.com <scot.arey at solarcentex.com>
>> *Subject:* Re: [RE-wrenches] Sol-Ark warranty team: "Guess you'll need
>> to mount a new gutter box"
>>
>> Wrenches, Scot.
>> When you say all the knockout were removed, or do you mean that "other"
>> holes were punched in the bottom besides or in lew of the factory knock
>> outs.
>> Fun times
>>
>> On Fri, Feb 27, 2026, 2:21 PM scot.arey--- via RE-wrenches <
>> re-wrenches at lists.re-wrenches.org> wrote:
>>
>> COMPLETELY BLOWN AWAY.
>>
>> So I get my RMA Solar-Ark 15 warranty replacement and take it out of box
>> at customer site and the front knockouts all taken out.
>>
>> Call tech support and the tier-1 can't help: "It's a refurbished unit."
>> OK, but I should expect that there is new case so I can set my holes for
>> conduit where they need to be from original installation.
>>
>> "I'll get you my supervisor."
>>
>> Supervisor George calls back, tells me he *used to work in the field* like
>> me, and then says, "Do you expect us to ship you a new inverter?" Well, as
>> this 15KW lasted one month it should have been an option but at very least
>> I need an inverter enclosure with no knockouts punched else my existing
>> gutter conduit will not work."
>>
>> "George - you told me you used to work in the field, what would you do if
>> you go this from a manufacturer as a warranty replacement?" He tells me it
>> seems like the gutter box replacement to fit the KO holes is my only option.
>>
>> Sol-Ark, I used to really love this product but when things get this
>> tight and you're sloughing off refurbed units with KO holes and telling me
>> to not only pay S/H in both directions but the materiel and labor for a new
>> gutter box layout, we have real problems.
>>
>> Where is the Google Form to fill out on the Good/Bad/Ugly? Sol-Ark: you
>> guys reading this forum?
>>
>> *Howard "Scot" Arey*
>> *Owner, Solar CenTex*
>>
>> NABCEP PV Installation Professional
>> TECL 29755
>> 254-300-1228
>>
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