[RE-wrenches] Discover battery RMA costs

[Dave Angelini Offgrid Solar]

Bill for everything !

Dave Angelini Offgrid Solar
"we go where powerlines don't"
    [1]https://offgridsolar1.com/ [2]  [1]
e-mail  offgridsolar at sti.net
text 209 813 0060

On 2026-02-26 7:59 am, Laura Conchelos via RE-wrenches wrote:

> Hi all,
> I need to replace a Discover rack-mounted battery under warranty. When 
> I started the RMA process, I was told I'd have to pay shipping costs 
> for the replacement battery, which I found appalling. That, of course, 
> is on top of the fact that they will not pay any cost for my labor or 
> for the disposal of the battery. I'm in a rural area, so disposal is 
> difficult. If anyone knows of a place to dispose of lithium batteries 
> in Denver, please let me know. I can haul it up with me next time I go!
> 
> I'm not as surprised that Discover is not paying for my labor. though 
> that sucks. It's a fight to get Solaredge to pay for my labor for 
> inverter replacements and I've never been reimbursed for module 
> replacement. But the shipping really surprised me. I've never had to 
> pay shipping for an RMA before.
> 
> So I'm wondering what costs y'all are having to absorb when RMA-ing 
> equipment these days? A guy at Discover told me that Sol Ark was now 
> charging shipping for replacement products?
> 
> It feels very bad to have to pass these costs onto the consumer when 
> the equipment they purchased fails, so I guess these are costs I'm 
> going to have to build into the initial install going forward. 
> Thoughts?
> 
> Laura Conchelos
> Sandhill Solar LLC
> Monte Vista CO
> 
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Links:
------
[1] http://members.sti.net/offgridsolar/
[2] https://offgridsolar1.com/
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