[RE-wrenches] Discover battery RMA costs

[Laura Conchelos]

Hi all,
I need to replace a Discover rack-mounted battery under warranty. When I
started the RMA process, I was told I'd have to pay shipping costs for the
replacement battery, which I found appalling. That, of course, is on top of
the fact that they will not pay any cost for my labor or for the disposal
of the battery. I'm in a rural area, so disposal is difficult. If anyone
knows of a place to dispose of lithium batteries in Denver, please let me
know. I can haul it up with me next time I go!

I'm not as surprised that Discover is not paying for my labor. though that
sucks. It's a fight to get Solaredge to pay for my labor for
inverter replacements and I've never been reimbursed for
module replacement. But the shipping really surprised me. I've never had to
pay shipping for an RMA before.

So I'm wondering what costs y'all are having to absorb when RMA-ing
equipment these days? A guy at Discover told me that Sol Ark was now
charging shipping for replacement products?

It feels very bad to have to pass these costs onto the consumer when the
equipment they purchased fails, so I guess these are costs I'm going to
have to build into the initial install going forward. Thoughts?

Laura Conchelos
Sandhill Solar LLC
Monte Vista CO
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