[RE-wrenches] Fwd: Optics Data sunset

[William Miller]

FYI


William Miller
Miller Solar.com
805-438-5600
www.millersolar.com


---------- Forwarded message ---------
From: Outback Power Support <support at outbackpower.com>
Date: Wed, Feb 11, 2026 at 5:17 AM
Subject: Re: Optics Data sunset
To: william at millersolar.com <william at millersolar.com>


Hi William,

I can understand your point. This is not something in support hands and
decision is taken in the upper level. Just to let you know that we are
pushing back a month longer for data retrieval. Due to limitations with the
database architecture, the request may timeout, so if you don't receive it
within about an hour, try again, because the request likely timed out.
Timeouts are based on request volume, so it may take several attempts. We
have identified the issue and are working to resolve it as soon as
possible. Meanwhile, try requesting data in shorter time frames.

Regards,
Omar
*Technical Support*
*O:* 360-618-4363
Tech Support LIVE Chat Link <https://1621.3cx.cloud/obptechchat>
<https://www.google.com/maps/search/400+Maple+St+%0D%0A+%0D%0ACommerce,+TX+75428?entry=gmail&source=g>
avail: 6am-4pm PST
*Outback Power, LLC*
400 Maple St
<https://www.google.com/maps/search/400+Maple+St+%0D%0A+%0D%0ACommerce,+TX+75428?entry=gmail&source=g>
Commerce, TX 75428
<https://www.google.com/maps/search/400+Maple+St+%0D%0A+%0D%0ACommerce,+TX+75428?entry=gmail&source=g>

------------------------------
*From:* William Miller <william at millersolar.com>
*Sent:* 27 January 2026 02:30
*To:* RE-wrenches <re-wrenches at lists.re-wrenches.org>
*Cc:* Outback Power Support <support at outbackpower.com>
*Subject:* Optics Data sunset

You don't often get email from william at millersolar.com. *Learn why this is
important <https://aka.ms/LearnAboutSenderIdentification>*

Friends:



I sat down today to download historic data from all of my OpticsRE
connected clients.  This is pursuant to the notification from Outback that,
as of 2/1/26, the data beyond 6 months will be purged.  I have 17 systems
connected and many of them for more than 5 years old.  I rely on that data
for occasional troubleshooting and analysis.



In the process I noticed a few odd things:



1.   All of the data over 3 years old has already been purged.  The
earliest record is 1/26/2023.

2.   You can only request a report for a duration of 1 year, so with this
many legacy systems I needed to request a lot of reports, (42, given the
already purged data).  This is time consuming and frustrating.  Storage is
not expensive and these files are not that large so the policy change seems
to me to be overly parsimonious on the part of Outback.

3.   I have found the graphic interface on Optics to be very handy.  I can
look at a month view and see the daily production and consumption values.
Granted I have to type them into a spreadsheet.  With the 15 minute
increments if I want to analyze the average daily solar production for last
January, for example,  I am going to have to do some fancy spreadsheet
maneuvers to aggregate these 15 minute intervals.

4.   The reports arrive via e-mail.  So far I have requested 11 reports but
after I received just 4 of them they stopped arriving in my email.  It has
been over an hour since I received the last report.

5.   I am noticing a lot of gaps on the graphs.

6.   I am noticing the colors on the voltage line graphs is not consistent
from site to site.  Many of them are no longer yellow, green and red but
all yellow (orange-ish yellow).  It seems to correlate with the setting you
have in Devices for battery type.

The deadline to archive this data is fast approaching and I worry I just
won’t be able to access it.



Have any of you been through this process yet, and if so, what are your
experiences?



Thanks in advance,



William



William Miller

Miller Solar

*www.millersolar.com <http://www.millersolar.com/>*

CA License C-10 77398
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20260211/6e1aeba1/attachment.htm>