[RE-wrenches] Blue Ion BMU issue request

[Sam Haraldson]

Good Morning, Allan,

I'll share my limited insight in hopes it proves valuable to you.

Have you had any Blue Ion battery or BMU failures?  If so, how many systems
> have you installed, and how many failures have you had? What failed, and
> what did you do to resolve the issue? If you replaced a BMU, was the
> process straightforward, and were you given a complete set of documentation
> with the unit? Was the factory warranty process honored?
>

We have nine sites with Blue Ion installed.  These range in size from a
single battery module up to 48 modules.  They are mated to a range of
chargers and inverters from Outback, Magnum, Midnite, Schneider, and
Sol-Ark.  We have only experienced an issue at a single site and that was a
battery module.  Blue Ion was extremely attentive from a customer service
perspective.  They mailed problem-specific testing equipment along with
the RMA'ed parts, provided live customer-support during the testing, and
provided return shipping.  All was covered by warranty (I do not know if
there was a labor reimbursement).

On a related track, how have you responded to Blue Planet's offer? Does it
> come across as a valid solution? Have you bought one or more spare BMUs?
> How are you supporting your Blue Ion customers going forward? Have you
> received support of any kind from Blue Planet?
>

Our company took the same approach you did, sending an email to our
customer base informing them to consider purchasing a back up BMU.  To the
best of my knowledge only one of our customers has opted to purchase a
back-up and they are an energy utility with two large, high-consequence
systems that easily warrants the ROI.  We as a company are leaning toward
not purchasing one to "have in stock".

Sincerely,
Sam

[image: OnSite Energy] <https://onsiteenergyinc.com/>

Sam Haraldson
Operations Specialist
(406) 551-6135
1515 N. Rouse Ave Bozeman, MT 59715
Locally owned and operated since 2012
[image: B Corporation] <https://onsiteenergyinc.com/bcorp>
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