[RE-wrenches] Sol-Ark Dark Mode

Thu Jul 10 10:42:07 PDT 2025

The fix for the dark screen was not undone. The firmware should be compatible with lead acid batteries. Looking at the logs for the case I see under your account for yesterday. The system received the correct firmware update. The second update provides you with visibility for the lead acid settings.

Best Regards,

Jharen Poole
Applications Engineer II
972-575-8875
[cid:efc7e3fb-47a0-4cd3-ad8f-421b961260a1]
________________________________
From: Dave Tedeyan <dave at sungineersolar.com>
Sent: Thursday, July 10, 2025 11:32 AM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Cc: Poole, Jharen <Jharen.Poole at sol-ark.com>
Subject: Re: [RE-wrenches] Sol-Ark Dark Mode

Caution: This email is from an external source.

Hi Jharen,

Is there a version of this firmware that is compatible with lead acid batteries? Yesterday, when I was talking to tech support, they did one firmware update for the dark screen, but then we updated again for the lead acid version of firmware. Could that second update have undone the fix for the dark screen?

Thanks,
Dave

On Thu, Jul 10, 2025, 12:03 PM Poole, Jharen via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>> wrote:
Hello Dave,

We have a firmware update available that should resolve this issue. Please contact our technical support team to have the negative screen removed from the inverter. While the inverter should continue operating in its current state, we recommend updating it as soon as possible. Running the inverter with this condition long-term may lead to unforeseen issues.

Best Regards,

Jharen Poole
Applications Engineer II
972-575-8875
[cid:d001ce88-2c3c-486b-bfb8-b86c3564df2d]
________________________________
From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org<mailto:re-wrenches-bounces at lists.re-wrenches.org>> on behalf of Roland - RES via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>>
Sent: Thursday, July 10, 2025 10:29 AM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>>
Cc: roland at renewablenergy.com<mailto:roland at renewablenergy.com> <roland at renewablenergy.com<mailto:roland at renewablenergy.com>>; RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>>
Subject: Re: [RE-wrenches] Sol-Ark Dark Mode

Caution: This email is from an external source.

This is an issue with there newest module si believe SN starting with 24 and on, you just need to call them for a firmware update to resolve issue.

[https://lh4.googleusercontent.com/R2pJqufzOLnyX7mZh5-xO1OEIH4lQB3r3iSLTQTEqvrIu-49s-fpYbAu3ULVxV-xeY78oSboKRb8RrrU5ZLCk5Mu4D-srDEsQrNBafl0FFwF4Yt6R3PmdIshOxSDcBolRWFLJYuVRIrXqZFlv9j-avA]

Roland Shackelford

President / Owner

NABCEP PVIP #091209-162

Office 808.775.7410

Mobile 808.938.9239

Power Solutions for Generations Renewable Energy Services, Inc.<https://www.renewablenergy.com/>

" Where there is integrity, there will be trust. Where there is trust, there will be an atmosphere for success." - Sadhguru

On Jul 10, 2025, at 4:03 AM, Jay via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>> wrote:

Faulty display?

On Jul 10, 2025, at 7:39 AM, Dave Tedeyan via RE-wrenches <re-wrenches at lists.re-wrenches.org<mailto:re-wrenches at lists.re-wrenches.org>> wrote:

Hi All,

Does anyone know what it means when a Sol-Ark display goes into dark mode? Instead of the normal white background and coloring, the background goes to black, and the arrows are purple. I've talked to tech support, and all they would tell me is that it is "not good". We reset the dongle and updated firmware, and it went away, and I assumed that things were fine. But overnight, the dark mode came back. This has happened each night since the inverter was first turned on on Tuesday this week. Tech support wants me to reset it again, but I can only assume that the dark mode will come back. The customer was there for the installation over the past few days, but is not going to be there for a little while to tell me if the dark mode comes back. There is no indication on the monitoring site that this is happening, and the inverter otherwise seems to be working completely normally. But since tech support is not being particularly forthcoming with what this indicates, I thought I would see if anyone here has seen this in the past.

Also, this is a system upgrade, and we are leaving the 1 year old lead acid batteries in place. The old setup had the battery negative from the battery box connected to ground in the main service panel. Does anyone know whether leaving it like this will cause any issues?

Thanks!
-Dave

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