[RE-wrenches] Sol-Ark Dark Mode

[Poole, Jharen]

Hello Dave,

We have a firmware update available that should resolve this issue. Please contact our technical support team to have the negative screen removed from the inverter. While the inverter should continue operating in its current state, we recommend updating it as soon as possible. Running the inverter with this condition long-term may lead to unforeseen issues.


Best Regards,

Jharen Poole
Applications Engineer II
972-575-8875
[cid:d001ce88-2c3c-486b-bfb8-b86c3564df2d]
________________________________
From: RE-wrenches <re-wrenches-bounces at lists.re-wrenches.org> on behalf of Roland - RES via RE-wrenches <re-wrenches at lists.re-wrenches.org>
Sent: Thursday, July 10, 2025 10:29 AM
To: RE-wrenches <re-wrenches at lists.re-wrenches.org>
Cc: roland at renewablenergy.com <roland at renewablenergy.com>; RE-wrenches <re-wrenches at lists.re-wrenches.org>
Subject: Re: [RE-wrenches] Sol-Ark Dark Mode

Caution: This email is from an external source.


This is an issue with there newest module si believe SN starting with 24 and on, you just need to call them for a firmware update to resolve issue.

[https://lh4.googleusercontent.com/R2pJqufzOLnyX7mZh5-xO1OEIH4lQB3r3iSLTQTEqvrIu-49s-fpYbAu3ULVxV-xeY78oSboKRb8RrrU5ZLCk5Mu4D-srDEsQrNBafl0FFwF4Yt6R3PmdIshOxSDcBolRWFLJYuVRIrXqZFlv9j-avA]

Roland Shackelford

President / Owner

NABCEP PVIP #091209-162

Office 808.775.7410

Mobile 808.938.9239

Power Solutions for Generations Renewable Energy Services, Inc.<https://www.renewablenergy.com/>

" Where there is integrity, there will be trust. Where there is trust, there will be an atmosphere for success." - Sadhguru

On Jul 10, 2025, at 4:03 AM, Jay via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:


Faulty display?

On Jul 10, 2025, at 7:39 AM, Dave Tedeyan via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:


Hi All,

Does anyone know what it means when a Sol-Ark display goes into dark mode? Instead of the normal white background and coloring, the background goes to black, and the arrows are purple. I've talked to tech support, and all they would tell me is that it is "not good". We reset the dongle and updated firmware, and it went away, and I assumed that things were fine. But overnight, the dark mode came back. This has happened each night since the inverter was first turned on on Tuesday this week. Tech support wants me to reset it again, but I can only assume that the dark mode will come back. The customer was there for the installation over the past few days, but is not going to be there for a little while to tell me if the dark mode comes back. There is no indication on the monitoring site that this is happening, and the inverter otherwise seems to be working completely normally. But since tech support is not being particularly forthcoming with what this indicates, I thought I would see if anyone here has seen this in the past.

Also, this is a system upgrade, and we are leaving the 1 year old lead acid batteries in place. The old setup had the battery negative from the battery box connected to ground in the main service panel. Does anyone know whether leaving it like this will cause any issues?

Thanks!
-Dave

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