[RE-wrenches] Any contacts at Sol-Ark

[Daryl DeJoy]

I'm an asking SolArk to put a tech support person on this list. Hang tight,
they will likely reach out to Michael Welch tonight.

Daryl

On Tue, Jun 10, 2025, 7:26 PM Michael Morningstar via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Hello All,
> Does anyone have any contacts at Sol-Ark? I have a system that went
> off-line over a year ago, soon after they changed from PVPRO to MySol-Ark.
> I've been to the site more times than I can count. At first, they gaslit me
> and said the problem was my customer's router. I brought in an IT
> specialist who proved it wasn't. So they said that the dongle got bricked
> from the change to MySol-Ark, and sent a new dongle, which I swear took a
> month or two. Dongle didn't solve the issue and they tried blaming
> the router. So we paid for the IT guy to come out. Again. Next dongle
> didn't solve the issue. So they sent a new WiFi card. Still won't connect
> to the internet. But now the Inverter sees the customers WiFi signal which
> it didn't previously, causing us to run ethernet from the house to the
> utility building. Phones and computers connected to WiFi out there. But
> Sol-Ark said no it wasn't their fault. A typical site visit goes like this:
> Get to site and replace X part. No effect. Call Sol-Ark. Explain in
> excruciating detail the minutia of all the system intricacies to some
> low-level. Get bullshit response. Ask to speak to someone who can help.
> Told that someone will call me back (I explain that I'm out in the field).
> And only once did someone actually call me back. Like a week later. Many
> instances like this.
>
> I'm trying to arrange to have tech support available at a time when I can
> bring out our IT guy. I left a message this morning and I have sent Jharen
> two emails. No response. I could really use some help if someone knows
> anyone at the company that could see this through.
>
> This is only my third Sol-Ark install. The first used 8 12ks and we were
> unable to commission it due to poor tech support. It was only after
> reaching out to the founder/CEO that we got someone competent that we
> realized we had mislabeled 8Ks in the mix. The second install is this one.
> Currently doing a 60K and then I'm done with them.
>
> --
>
> Michael Morningstar
>
>
> Morningstar Electric Inc
>
> PO Box 1494
>
> Mount Shasta, CA 96067
>
> 530-921-0560
>
> CSLB 1116835
>
> mjmorningstar at gmail.com
>
>
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