[RE-wrenches] EG4 Praise

[Kevin Pegg]

Hi Wrenches,

Really great information sharing on the AIO's!

My experience in the off-grid world, EG4 products & support has been excellent. Started using them last fall, 12 installs done with the 300, 600XP, 12000XP, 18kPV units so far. They all just worked out of the box. All paired with new EG4 batteries, and I really see no reason to cross brand, as it's a pretty elegant solution, full monitoring of everything in one portal. The EG4 monitoring portal is slick and very well designed and easy to use for all installer / client. There is a new generator control app being developed that will solve complaints about the factory AGS which is extremely basic. Concerned about failures? Buy a second unit to keep on hand. It's still lower cost than doing an XW or Radian config.

A wise person on this list I can't recall said something like 'the winner in the AIO inverter competition will be from customer service"

I had a few tech support questions mostly my learning curve. My calls were answered and the solution solved in a matter of minutes. I was gobsmaked at the idea of being able to immediately reach someone at tech support, who actually knew the product, didn't bog me down in a bunch of paperwork BS, just dove in and solved the problem.

Comparing to the past 5 years of product quality going rapidly downhill, this is just such a relief. We saw 75% failure rates on Schneider gear. It all had to be tested in the shop before deploying. And then the days long nonsense of trying to reach 'tech' support. Then Magnum quality tanked & shut down. Then Outback vanished (ironically, same guy who owns EG4 bought OB). One by one all letting us down giving us poor quality hardware, and we as the interface to the client, had to deal with the fallout. It was incredibly costly for us.

So I am hopeful of this new trend of hardware that just works and can spend more time installing less time repairing & replacing new units.

Kevin





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