[RE-wrenches] SolarEdge Has Gone Too Far

[Tyrone Houck]

Anybody got any recommendations for grid tied inverters especially ones
that work with APSmart? I'm seeing a serious need for alternatives and not
sure if I'm ready to go all in with enphase yet as I still have customers
out there who got burnt from their early years and lack of compatability
and solutions for their early generation systems. We've done solaredge for
years and after the last round of outages here I've been doing service
calls all week...noticing they aren't sending return labels for HDWave
inverters anymore isn't a promising prospect..

Tyrone Houck
Oregon Solarworks LLC
CCB #204937 LRT #076
541-787-1366
tyrone at oregonsolarworks.com



On Wed, Feb 19, 2025, 3:20 PM Jason Szumlanski via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> I just wrote a scathing blog post, notified my staff not to take on new
> SolarEdge service clients, and blasted out messages and DMs on social media
> about this despicable new move by SolarEdge. Imagine being one of the many
> system owners impacted by solar contractors going out of business, only to
> find out that the manufacturer of your equipment wants to charge you to
> have a new willing contractor authorized to monitor and service your system.
>
> By contrast, Enphase owners can have as many contractors monitor their
> systems as they want, and they can initiate it themselves and for free, 24
> hours a day without delay.
>
> Jason Szumlanski
> Principal Solar Designer | Florida Solar Design Group
> NABCEP Certified Solar Professional (PVIP)
> Florida State Certified Solar Contractor CVC56956
> Florida Certified Electrical Contractor EC13013208
>
>
> On Wed, Feb 19, 2025 at 4:22 PM Jason Szumlanski <
> jason at floridasolardesigngroup.com> wrote:
>
>> When I fill out the online form to transfer an existing SolarEdge system
>> to my company for monitoring, the site now takes me to a payment form
>> demanding $99 to transfer the site monitoring.
>>
>> I have been told that as of 2/17/2025, SolarEdge has a new policy, and
>> now changes for transferring a site to a new installer.
>>
>> WOW. Nobody wants to touch their hardware around here, and I must be the
>> last one because SolarEdge tech support is literally giving customers my
>> name when they can't find help.
>>
>> SolarEdge is done. Dead to me. They can find someone else to cover their
>> warranty obligations.
>>
>> Jason Szumlanski
>> Florida Solar Desing Group
>>
>>
>>
>>
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