[RE-wrenches] Beware of Lumos Solar - recalled Vision S modules seemingly last in priority for replacement

[scot.arey at solarcentex.com]

Afternoon wrenches.

 

For those who use or are considering Lumos for special applications like
covered awning, pergolas, and carports, be aware of their actions after
recalling modules because of an unsafe junction box design. In Apreil they
recalled for first time I experienced in 12-yrs, a recall and "turn off / do
not use recall of effect modules.

Mistakes happen, but delaying replacement module deliveries while still
fulfilling orders for new customers is tough pill to swallow. July turned to
August for replacement but today, that has now extended to November. My
email response is below:

"Waiting until November is horrible. These modules should have been
delivered from immediately incoming modules, even if new projects were
advised they would incur some delay. To put recall modules at the end of
what appears to be a very long line for a July delivery was a poor choice.
To have that shift into August was understandable, but frustrating.

Now to be told November now is really bad. There is no excuse for this when
other modules are being provided to others. 

Here is what it looks like on my end - Lumos chose to anger just a few
customers rather than frustrate many by making their deliveries shift by
weeks to cover the recall module replacements. It looks like shifting by
months for those of us on recall was deemed to be a lesser cost to Lumos
overall, but it seems to me that when a company has a safety recall, it's
top priority should be to make right its error. Instead, Lumos has
multiplied its error by a poor decision to put the recall replacements at
the end of this delivery line. Surely you have delivered modules between
notification of the recall and today.

I have read through this warranty. It covers "defects in materials and
workmanship" but what you have here is a more substantial design deficiency.
You didn't just provide a module that delaminated or some other deficiency,
but in fact have provided modules that you state are unsafe to use.

I expect these modules to be replaced sooner than November. If it is the
position of Lumos that it will not replace these modules sooner than
November, and provide my full costs to remove and reinstall these modules
(which is $13,125) and reimburse for lost solar production (calculated today
at 8-months of zero production resulting in missed value of $1,785 to date),
then please forward my response here to your CEO (Scott Franklin?) and I'll
send his final answer to my attorney to seek maximum reimbursement allowed
under the law.

It really should not have come to this. If Lumos has prioritized addressing
its quality control deficiency which led to a safety recall immediately,
installers like me would have understood a 2-3 month delay. November is
wholly unacceptable.

 

Please provide me the name of your CEO and President."






 



 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20240826/fd94add4/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 136365 bytes
Desc: not available
URL: <http://lists.re-wrenches.org/pipermail/re-wrenches-re-wrenches.org/attachments/20240826/fd94add4/attachment.png>