[RE-wrenches] discover lithium warranty issues.

Mon Aug 19 15:17:46 PDT 2024

   If a manufacturer decides to pettifog over a property being sold in
order to escape warranty obligation.. yikes!  no thanks

On Mon, Aug 19, 2024 at 3:04 PM Maverick Brown via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> Luke
>
> I appreciate the follow up.
>
> And as a/an FLA/AGM to Lithium upgrader with many of my customers and
> having deployed Discover batteries myself,  I will remember your “joy” and
> take notes. Lots of choices to be made. And I have notes on the customers /
> batteries and results.
>
> Companies will stand by their products or they won’t. Let’s contribute and
> make sure our customers are taken care of and even our own homes where we
> have all these test systems.
>
> Let the games begin.
>
> Okay. I know. They already started. ;-)
>
> Thank you,
>
> Maverick
>
> Maverick Brown
> Off-Grid Solar Commander since 2006
> Maverick Solar Enterprises, Inc.
>  • Solar Commander Remote Power
>  • SunFlow Systems Cathodic Protection
> maverick at mavericksolar.com
> 512-460-9825
>
>
>
> On Aug 19, 2024, at 4:49 PM, Luke Christy via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> Dave- following up on this-
>
> Point taken-  but I still reserve the right to be annoyed when a
> high-priced, properly-set-up, top tier product with a 10-year warranty
> fails in under three years and the case ends up in a warranty exception
> loophole with no joy.
> I’ll get over it though.
>
>
> Luke Christy
> 719-588-3044
>
>
>
> On Aug 15, 2024, at 12:08 PM, Dave Angelini Offgrid Solar via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> Being from Manufacturing I just disagree that warranty should pass on to a different owner. (Unless in writing)
> Too much chance for failure with a new owner.
>
> We do want these folks to stay in business right?  Batteries are hard enough in residential when doing everything correct.
>
> *Dave Angelini Offgrid Solar
> "we go where powerlines don't"
>    <http://members.sti.net/offgridsolar/>https://offgridsolar1.com/ <https://offgridsolar1.com/>  <http://members.sti.net/offgridsolar/>
> e-mail  offgridsolar at sti.net <offgridsolar at sti.net>
> text 209 813 0060*
>
>
> On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote:
>
> I also have had a poor experience with Discover's warranty.
> I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I
> registered  the warranty for all three within a few weeks of installation.
> Fast forward to 2023, the original customer sold the property and the new
> owner asked me out to troubleshoot a storage issue. One battery had failed
> to due a faulty BMS. Discover refused to honor the warranty because the
> property had changed hands (they tie the warranty to the original
> registered owner), and the new owner was stuck buying a new battery.
>
> Discover did offer the replacement at a slightly discounted price but I
> thought it was lousy to find out that a 10-year warranty product suddenly
> has no warranty if the property is ever sold. It really turned me off, and
> I was left with the  feeling that I might have had better luck getting a
> warranty replacement if I had never registered the batteries at all.
>
>
> Luke Christy
> Renewable energy consultant
>
> NABCEP Certified PV Installation Professional™:
>
> Solar Gain Services, LLC
> PO Box 531
> Monte Vista, CO 81144
> sgsrenewables at gmail
>
> On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> Hi All,
>
> I have an installer  buddy where i used to live who's having to try and
> get a discover lithium warrantied.
>
> Its 3 yrs old, 2 years installed.
>
> The dealer is closed, and the customer doesn't have the POP.
>
> Discover is being very difficult.
>
> The battery appears to have a dead cell block which makes trying to get
> info out of the battery all but impossible as it won't stay on long enough
> to download the info.
>
> Does anyone have a contact who could help my  installer/friend  with this
> issue?
>
> thanks
>
> Jay
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