[RE-wrenches] discover lithium warranty issues.

[Luke Christy]

Dave- following up on this-

Point taken-  but I still reserve the right to be annoyed when a high-priced, properly-set-up, top tier product with a 10-year warranty fails in under three years and the case ends up in a warranty exception loophole with no joy. 
I’ll get over it though. 


Luke Christy
719-588-3044



> On Aug 15, 2024, at 12:08 PM, Dave Angelini Offgrid Solar via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
> 
> Being from Manufacturing I just disagree that warranty should pass on to a different owner. (Unless in writing)
> Too much chance for failure with a new owner. 
> 
> We do want these folks to stay in business right?  Batteries are hard enough in residential when doing everything correct.
> Dave Angelini Offgrid Solar
> "we go where powerlines don't"
>    <http://members.sti.net/offgridsolar/>https://offgridsolar1.com/  <http://members.sti.net/offgridsolar/>
> e-mail  offgridsolar at sti.net <mailto:offgridsolar at sti.net>
> text 209 813 0060
> 
> 
> On 2024-08-15 10:57 am, Luke Christy via RE-wrenches wrote:
> 
>> I also have had a poor experience with Discover's warranty. 
>> I installed 3x 7.4kWh AES batteries for an off-grid customer in 2020. I registered  the warranty for all three within a few weeks of installation. Fast forward to 2023, the original customer sold the property and the new owner asked me out to troubleshoot a storage issue. One battery had failed to due a faulty BMS. Discover refused to honor the warranty because the property had changed hands (they tie the warranty to the original registered owner), and the new owner was stuck buying a new battery. 
>>  
>> Discover did offer the replacement at a slightly discounted price but I thought it was lousy to find out that a 10-year warranty product suddenly has no warranty if the property is ever sold. It really turned me off, and I was left with the  feeling that I might have had better luck getting a warranty replacement if I had never registered the batteries at all. 
>>  
>> 
>> Luke Christy
>> Renewable energy consultant
>> 
>> NABCEP Certified PV Installation Professional™: 
>> 
>> Solar Gain Services, LLC
>> PO Box 531
>> Monte Vista, CO 81144
>> sgsrenewables at gmail
>> 
>>> On Aug 15, 2024, at 9:49 AM, jay via RE-wrenches <re-wrenches at lists.re-wrenches.org> wrote:
>>> 
>>> Hi All,
>>> 
>>> I have an installer  buddy where i used to live who's having to try and get a discover lithium warrantied.  
>>> 
>>> Its 3 yrs old, 2 years installed.
>>> 
>>> The dealer is closed, and the customer doesn't have the POP. 
>>> 
>>> Discover is being very difficult.  
>>> 
>>> The battery appears to have a dead cell block which makes trying to get info out of the battery all but impossible as it won't stay on long enough to download the info. 
>>> 
>>> Does anyone have a contact who could help my  installer/friend  with this issue?
>>> 
>>> thanks
>>> 
>>> Jay
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