[RE-wrenches] Outback in general

[Mac Lewis]

I had a tech support call with Outback on Thursday, I got right through to
someone smart and competent and right away.  They are sending a new control
stack under warranty.

Maybe I got lucky?  I was surprised.

He did say that EnerSys was still helping with the warranty aspect.

On Sat, Jul 20, 2024 at 3:22 PM Jay via RE-wrenches <
re-wrenches at lists.re-wrenches.org> wrote:

> I just checked the OB forums page and there is nothing current.
>
> One thing I found says that the new president of OB is the CEO of Big
> Battery. I don’t know that to be a fact.
> Which is also somehow related to signature solar/ EG4.
>
> My guess is that if/when OB resurfaces it won’t have the same products.
> It’ll just be an old name selling new products and they won’t be dealing
> with old legacy products, warranty or MX or tech support.
>
> I could be way wrong.
>
> But anyone trying to keep a product line going wouldn’t just stop all
> communication for a few months.
>
> Maybe someone who has been an OB distributor might know more about what’s
> up?  I no longer have any of those contacts.
>
> New world, fellow wrenches.
>
> Jay
>
>
>
>
>
>
>
>
>
> On Jul 20, 2024, at 2:54 PM, William Miller via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
> 
> I can’t get through to tech support and they don’t return my calls.
>
> William Miller
> Miller Solar.com
> 805-438-5600
> www.millersolar.com
>
>
> On Sat, Jul 20, 2024 at 1:48 PM Dana Orzel via RE-wrenches <
> re-wrenches at lists.re-wrenches.org> wrote:
>
>> What’s up with Outback as a biz?
>> Are they back?
>> Status?
>> phone #s same?
>>
>> Dana Orzel - dana at solarwork.com - 208.721.7003
>>
>> > On Jul 19, 2024, at 5:19 PM, Jim Gowdy via RE-wrenches <
>> re-wrenches at lists.re-wrenches.org> wrote:
>> >
>> > 
>> > I'm somewhat new to the solar industry and I'm starting to break into
>> programming and more computer involved skills of solar.  I primarily do
>> small cabins and service work, but have been a part of some decent
>> residential systems.  Does anyone have any good literature and/or videos of
>> updating firmware on Outback Mate3 controllers.  I've seen instructions,
>> but I hear little tricks/tips that are not at all in the instructions.  I'm
>> looking for a really good, detailed instruction sheet so I can keep it for
>> reference.  Thanks for any responses.
>> >
>> > --
>> > Jim with Gowdy Electric
>> > Cambria, Ca 93428
>> > business  805 927 2630
>> > cell  805 975 5279
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-- 



Mac Lewis

*"Yo solo sé que no sé nada." -Sócrates*
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