[RE-wrenches] Ideas and help please. Solar Edge nightmare
Dave Angelini Offgrid Solar
offgridsolar at sti.net
Wed Jul 10 15:42:44 PDT 2024
You are talking about the LG RESU10 H right?
Dave Angelini Offgrid Solar
"we go where powerlines don't"
[1]https://offgridsolar1.com/ [2] [1]
e-mail offgridsolar at sti.net
text 209 813 0060
On 2024-07-10 3:20 pm, Peter Giroux via RE-wrenches wrote:
> Hi my fellow wrenchers, need some help with an older SolarEdge Storedge
> system. System has 14 kw solar, two 7.6 Storedge inverters and each
> inverter has one LG RESU 10 battery. System was installed 6 to 7 years
> ago and has worked great until the LG's started acting up. LG replaced
> them and in the interim one of the 7.6's went down. SE replaced it.
> Everything has been up and running for 12 months, SE did all the
> required firmware updates, batteries and inverters when we finished
> replacing batteries and inverter.
>
> So, the problem is the system comes out of program every 3 to 5 days
> and luckily my customer knows how to reengage it and reprogram the
> system ( total consumption ). We have been calling SE Support for
> months and it hit a peak two weeks ago. They are telling us we need
> shielded 600Volt CAT5 twisted pair wire for all the comms. We have
> shielded cat non twisted pair, the wire they had us install 6 years ago
> ( which has worked just fine. When I asked the tech do I use one or
> both of a twisted pair he said just one. I asked what is the difference
> from the wire we are using if you are asking us to use just one of each
> twisted pair. They could not answer and when asked to get a more senior
> tech they said until we had shielded cat 5 twisted pair installed we
> could no longer speak with them.
>
> I found some 600 volt, shielded cat 5 twisted pair and installed one
> section, from one inverter to it battery. Took forever to separate the
> twisted pair, strip one and insert it. System is now Buggier than it
> was.
>
> The tech could not explain why the system has worked well for 6 years
> with the shielded single wire and after replacing a inverter and the
> batteries it is now throwing the programing, just demanded the 600
> volt, cat 5 shielded wire.
>
> So folks, my apologies for rambling by both my customer and I are at
> our wits end. We have reached out to the head of tech support but only
> crickets. Any and all help or ideas appreciated.
>
> Thx
>
> Peter Giroux
>
> American Solar
>
> Norcross Ga
>
> 678 525 0468
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Links:
------
[1] http://members.sti.net/offgridsolar/
[2] https://offgridsolar1.com/
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